• Hotel

  • Goverment

  • Energy

  • Auto

  • Insurance

  • Telecom

  • Food

  • Luxury

  • Finance

  • IT

  • E-Commerce

  • Fashion

  • Education

  • Airline

  • Real Estate

  • More

Low Cost

We understand how important the cost factor is on outsourced call center operations for clients. As a result, we try our best to save cost from all aspects. However, we don’t even cut a penny on important aspects. Because of this, Callnovo can ensure quality service while charging clients with competitive rates of services in the market. We have accumulated strong experience and abundant resources in agent human resources, management strategy, technology sourcing, office management, risk management, management innovation. No matter which language you are looking for, our service price gives you surprisingly competitiveness. This competitiveness make you stand out in the market quickly and long-lasting.

Multi-Site, Large Scale

china call center

To ensure that our clients get the most affordable rates for our services we try our best to save costs in all aspects but in doing so we never compromise the quality of our services. Callnovo ensures the best services at competitive rates to all its clients. Our experience, resources, management strategies, technology, office management, risk management and management innovation makes us the best in the business. Therefore, no matter what language you are looking for we assure you we can provide it to you on the best possible rates. Our lower prices will also help you get a competitive edge over your competition.

Multi-Language Skills

world map
Mandarin Cantonese English Spanish French
Thai Vietnamese Khmer Lao Hmong
Indonesian Malay Tagalog Hindi Urdu
Punjabi Japanese Korean Russian German

Callnovo can provide its services in more than 20 languages. Our call center representatives have neutral accents and can speak the native languages fluently. They are also very well trained which ensures that they are aware of the culture of each country behind the language they speak.

Superior Technology

Callnovo uses state-of-the-art call center technology and apply the technology to all clients regardless you are small business, medium business or large corporation. You, as client, do not need to invest anything in the call center facility because we already did. The best thing is that we have gained call center deep-industry technology know-how and we take advantage of the free open-source software.  In this regard, you don’t need to pay high-cost appropriately software license fee while you enjoy all the advance features of nowadays cloud-based call center technology. Some of the features are listed below:

  • Dedicated Local and Toll Free Phone Number in 80+ Countries
  • ACD
  • IVR
  • Skills-based Touting
  • Queue Position Announcement
  • Voicemail
  • Real-time Service Level Display
  • Click-to-Dial
  • Predictive and Preview Dialing
  • Do-Not-Call Compliance
  • Detailed Call Log
  • Real-time Detailed Service Level Reporting
  • Client Access from Multiple Device
  • Full Recordings Achieving
  • Client Real-time Monitoring from Anywhere
superior technology

Typical Inbound Customer Service Outsourcing Call Center IT Diagram

High Quality

certified

Callnovo is SO 9001 certified which is why all our clients have full confidence when they outsource to our call centers.

Agents to end-customers: To ensure quality control we have specialists who analyze the interactions between agents and end-customers to ensure that very high-level language skills are used and proper customer care is provided. These quality control specialists conduct at least two checks per week per agent. And if the agent needs to improve his or her communication skills, he or she is provided with soft-skill training and are helped with their communication style. If an agent experiences difficulties in speaking or understanding a language then that agent is also assigned to one of our quality control specialists to help the agent improve his or her language skills.

Callnovo business team to client: To ensure that our clients get that perfect collaboration experience we provide a personal touch to our services by emphasizing on excellent results, ethical services and transparent operation and communication so that our clients understand how important their businesses are to us.

Information Security

certified2

Keeping our clients’ data secure is our top priority. We are a PCI compliant and ISO 27001:2005 certified company and we have taken a number of initiatives to protect our clients’ information, some of these include:

Phone System: The phone server is installed in a secure environment and we have also installed firewalls and anti-hacking and monitoring software’s to it. Only the authorized IP addresses are allowed to access the phone system.

Our administrator does a weekly maintenance and monitoring check to ensure it remains secure.

Network: Each location’s network is set to limit our agents’ access to emails and any other unrelated website or applications.

PC: The USB ports of all our PC’s have been nulled out to ensure that no information can be transferred through them. We also have Anti-Virus and Anti-Spy software’s in all our PCs.

Hiring and Training: To ensure that we provide the best services we have a very strict hiring criterion. All our employees have to go through a background check to ensure that they do not have any felonies in their records. We also provide Fraud Prevention Training to our agents’ to increase awareness.

Offices: For complete safety in our offices, no writing utensils, papers or personal electronic equipment are allowed on the office premises.

20+ Languages

With choice 20+ Languages at Callnovo, we can serve English, Spanish, French, Mandarin, Cantonese, Russian, German, Ukrainian, Filipino, Thai, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Korean, Japanese and more languages.

Cost-effective

Our call center likes SMALL or BIG, Long term or short term projects. No matter you are a new small start-up looking for just one call center virtual assistant, or you are a large corporation that requires hundreds of inbound call center agents for 24X7, we welcome you!

Personal touch

We have that personal touch that gives you an amazing collaboration experience, emphasizing our belief in excellent results, ethical services and transparent operation and communication that show how passionate we are about your business.

Fast turnaround

Our team delivers quality results with short turnaround times, staying true to our commitment to efficiency that your business expects. Time is crucial in call center operations, so Callnovo team always updates you the operation status and answers your questions in no time.

Easy dialogue

Talk with our China and Philippines call center agents and managers and experience what excellence truly means. We are always more than happy to show you how we can build the outsourced call center team for you and with you together.

Knowledge

Because we know what a call center means to your business, we strive to embrace your goals as our own. More than 10 years’ knowledge in different industries enables Callnovo China and Philippines call center to do the best job we can on every task client assigns to us.

Superb quality

We deliver professional and quality results on each call center project. We are ISO9001 certified and we have most updated industry technology and know-how to solve your call center sales and customer service challenges. Clients always tell us that they get more beyond they are expecting on quality.

Objective-oriented

We utilize our skills and the best contact center resources to make you competitive. We will offer you a customized sales or customer service call center solution rather than a generic one to any clients. We constantly ensure our objective is streamlined to yours. Your success is Callnovo’s success.

24X7 Flexible

Our call center likes SMALL or BIG, long term or short term projects. No matter you are a new small start-up looking for just one call center virtual assistant, or you are a large corporation that requires hundreds of inbound call center agents for 24X7, we welcome you!




Languages Around World




Sites Around The Globe



Years In Business




Industries Experience




Small & Medium Business Clients

CLIENTS

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TESTIMONIALS

What our clients say about us

  • Owner

    Owner

    One California Based Creative Clothing Company Owner
    Callnovo team is very helpful with very quick turnaround time! My China start-up e-commerce company now is equipped with full call center capability at very affordable price. I enjoy outsourcing my call center to Callnovo

  • Operation Director

    Operation Director

    One New York Based Brand Name IPTV Company Operation Director
    Working with Callnovo, my China inbound customer service team of 20 CSRs and 2 Team Leaders were quickly setup at very cost-effective monthly price. Outsourcing to Callnovo is the right choice

  • Senior Program Manager

    Senior Program Manager

    One Famous Fortune 500 IT Company Senior Program Manager
    Callnovo quickly dispatched and trained 80 outbound B2B lead generation telemarketers for us in 3-4 weeks. My outbound campaign was successfully executed with good results in 2 months.

  • CEO in China

    CEO in China

    One of the European Airlines
    Callnovo Chinese call center team members are all quick learners and quicker responders. Our China 400 Toll-free number inbound call center and live web chat service in China are fully outsourced to Callnovo and our airline tickets after-sales service and baggage tracking are all covered well by them. Callnovo’s Chinese call center team is flexible and on-demand to match our seasonal service volume fluctuation. Excellent service!

  • Director in Asia

    Director in Asia

    A California Advanced Software Company
    Our software is being sold in Asia and we need to provide tech support to clients. Considering there are so many different languages in Asia market, providing a one-stop multilingual contact center solution is amazing from Callnovo. Although in China market we used more than 10 tech support reps from Callnovo to cover 365 days’ tech support, other languages such as Vietnamese is offering very limited call volume since it’s a new market to us. However, Callnovo manages all of them very well in a single platform with single point of contact. This saves our efforts and costs and bring peace of mind and big convenience to me!

  • Conference Director in Asia

    Conference Director in Asia

    A US-based Leading Media Company
    Callnovo offered us great quality customer service agents, they are professional and strive to achieve goals. The team was set up and came to full force operation less than 2 weeks. Outsourcing to Callnovo is the right choice and we will recommend to other clients.

Blogs

Outsourced Call Center and its Many Benefits

Business Benefits of Using an Indonesian Call Center


Posted : 06 August, 2017

From a business perspective, Indonesia presents tremendous opportunity to grow, expand globally and increase profits.

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How a Vietnamese Call Center Can Improve Customer Relations


Posted : 01 August, 2017

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Attention: e-Commerce Business Owners! Here’s why you Need a Malay Call Center


Posted : 27 July, 2017

If you sell products online, this demographic presents a tremendous opportunity for growth and increased revenue. Having a Malay call center

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