Korean Call Center

Callnovo’s native Korean outsourced call center enables you to access one of the world’s wealthiest and most mobile-centric consumer markets, Korea. Outsource your Korean Sales, Customer Service and Tech Support with us and we will assist your growth in the Korean language market.

Why Choose Callnovo’s Korean Call Center:

Native Korean Speakers, Locally in South Korea

Callnovo deploys its Korean call center locally in South Korea., not only because the Callnovo Korean call center’s professional management and resources allow our clients to be more cost-effective, but also because our Korean call center team is most suited to the Korean-speaking service sector with their native accent, shared cultural values, and understanding of regional issues and nuances.

Bilingual Korean Services Available from Seoul, South Korea

Callnovo Korean call center also offers Korean & English Bilingual, Korean & Chinese Bilingual, and Korean & Japanese Bilingual services. Callnovo’s team can perform business services on your behalf with bilingual services in markets that require bilingual skills. Callnovo will expertly translate and accurately represent the ethnic spirit of your brand identity.

Business Experience in Over 20 Industries

Callnovo has in depth experience in providing full Korean call center service to governments, small and medium business and fortune 500 companies across many industries including e-commerce, education, travel, hotel, energy, food, luxury, real estate, food, insurance, telecom, auto, IT, etc.

Multiple Contact Channels

Callnovo is expert at delivering service via Phone, E-mail, Live Chat and Social Media.

Account Management and QA

Callnovo’s dedicated account management and QA teams are consistently in touch with you to ensure all services meet your standards.

Flexible Hours of Operation

Callnovo offers service whenever you want it, 24x7x365, 12x7x365, 8×5, after hours, etc.

Choose Shared or Dedicated Agents

Korean customer service, tech support, sales solutions by shared agents (work for multiple clients at same time) or dedicated agents (work for just one client) models.

International

Callnovo’s experienced Korean agents understand the various cultural nuances and local consumer behaviors in a variety of international Korean markets worldwide, including the United States, Canada, Russia, Japan, China, Australia, etc.

Multiple Sites

Callnovo has multiple Korean call center offices in South Korea. You’ll never worry about scalability or regional disaster recovery issues.

No Project is Too Small or Too Big

There’s no need to worry whether your customer contact volume is only minimal as a start-up or in early stage, or if your customer contact volume is huge and you need a large team with hundreds of agents to support! Callnovo caters to both!

Easily Scalable

Callnovo’s services are easily scalable to suit clients’ business needs. Start with one agent and quickly scale up to hundreds of seats to handle increased call volume and cater to peak seasons and marketing promotions.

Cost-Saving

Not only will you save money on the enormous operations and HR costs of setting up a call center of your own, but you’ll also have long term peace of mind knowing that Callnovo will never compete with your business and your valuable client list is safe.

What Callnovo’s Korean Speaking Call Center Can Do For You:

  • Customer Service in Native Korean
  • Technical Support in Korean (Level I, Level II and Level III Support)
  • Sales, Cross-Sell and Up-Sell in Korean
  • Back Office in Korean
  • E-Mail Support in Korean
  • Live Chat in Korean
  • Phone Answering in Korean
  • Order Management in Korean
  • Customer Retention in Korean
  • Fraud Monitoring and Investigations in Korean
  • Korean Social Media Management
  • Market Survey in Korean
  • Amazon Seller Customer Service in Korean
  • Ebay Seller Customer Service in Korean
  • Aliexpress Seller Customer Service in Korean
  • Taobao Customer Service in Korean

Why the Korean Language Speaking Market Is So Important:

  • The Republic of Korea (known as South Korea) population is over 50 million.
  • South Korea’s population density is more than 10 times the global average, making it one of the world’s most urbanized countries.
  • South Korea imports approximately 60-70% of its food requirements, mainly from the United States, China, Australia, Brazil, Japan and Canada.
  • Korea has the highest median household income in Asia, and 2nd highest median singles income of all G20 nations.
  • South Korea was one of the few developed countries able to avoid recession during the global financial crisis of 2009.
  • Korean is in the Top 15 most used languages of the internet.
  • Over a third of South Koreans spend more than half of their total monthly disposable income on online purchases.

Korean Language Consumer Market Information

    • Korea’s 2016 e-commerce sales totalled over $19 billion USD. This is projected to grow to over $32 billion USD by 2021.
    • Korea’s 2016 e-commerce sales totalled over $19 billion USD. This is projected to grow to over $32 billion USD by 2021.
    • Korea has the world’s 2nd highest percentage of mobile e-commerce sales, with over 50% of online purchases made on smartphones.
    • The Korean consumer mindset welcomes foreign influence, while remaining patriotically loyal to national brands.
    • The Korean language is viewed as an important element in Korean cultural identity.
    • South Korea has the world’s fastest Internet speed and highest smartphone ownership.
    • Korean consumers are extremely tech-savvy and mobile-centric. They are well-informed and value focused, reading and writing social media reviews of their purchase most of the time.
    • Koreans refuse to shop in inefficient and time-consuming ways. Online commerce is growing at breakneck speed since it allows consumers to save time and money.
    • Koreans refuse to shop in inefficient and time-consuming ways. Online commerce is growing at breakneck speed since it allows consumers to save time and money.
    • Brands, fads and trends are considered representative of the consumer’s social status, and are largely influenced by media, online influencers and Korean celebrity endorsements.
    • South Koreans enjoy luxury spending, driven by a love of luxury and peer pressure.
    • Korean product lifecycles are often very short. New product or brand sales might explode, then decline just as fast as the fad changes.
    • Korean consumers enjoy following popular trends as an affirmation of their cultural identity.
    • English proficiency in South Korea is moderate, but these customers are hesitant to transact in a language they are only relatively familiar with.
    • Consumers in South Korea expect exemplary after-sales service, including a free, local contact number for support offered in native Korean.