• Hotel

  • Goverment

  • Energy

  • Auto

  • Insurance

  • Telecom

  • Food

  • Luxury

  • Finance

  • IT

  • E-Commerce

  • Fashion

  • Education

  • Airline

  • Real Estate

  • More

customer service

Customer service is a critical component of success for many businesses. Customer Service call center is an integral part of a company’s value proposition, these involve activities that enhance your customer’s level of satisfaction, with the aim of going beyond their expectations. Inbound and outbound customer service are the two general types of call center services offered by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.

Regardless if you are looking for telephone, email, live chat or email customer services, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one stop multi language customer service call center team takes care of clients’ every single detailed customer service need. We are happy to provide English inbound call center, Chinese inbound call center, Spanish inbound call center and more.

Callnovo China call center operation sites, Philippines call center operation sites and other languages outsourcing call center sites are all 24X365. We are very flexible in working hours so we can match different client’ customer service call center requirements from different countries.

We have industry know-how and utilize state-of-the-art WFM (Work Force Management) software to manage the call center customer service team shifts. Cutting cost is a definitely a key objective of ours and of clients.

In addition, Callnovo customer service call center team helps clients transform the customer service team from a cost center into a profit center. We know how to convert a customer complaint into a positive social media marketing opportunity. We know how to strategize the call center customer service workflow to gain productivity. Our abundant experiences in welcome call, win-back, retention, up-sell, and cross-sell have gained high level satisfaction from lots of clients.

Inbound Customer Service

Inbound customer service is the process of receiving incoming calls from prospects and customers. Some calls come from people wanting to learn more about your business, products and services. Other calls come from people inquiring about their accounts, product issues or billing concerns. Inbound reps typically have access to contact management software solutions that allow them to open customer accounts, when applicable, to answer account-specific questions.

Outbound Customer Service

Outbound customer service involves phone calls made from your business to customers. It is also an integral part to service and account management. Verifying account details, confirming profile changes, updating customers on account terms or product recalls, and following up on recent purchases are among the common duties of an outbound rep. Some companies make routine follow-up calls a certain number of days after purchase. A rep might call, for instance, to ask how the product has worked for the customer and whether there are any issues.

Our past experiences in customer service call center outsourcing Some customer service outsourcing call center clients
(Confidentiality agreements with some of our clients preclude us from providing a complete list)
Billing Inquiry
Product Repair and Exchange Inquiry
Account Information Update
Payment Information Update
Account Refill
Plan Change
Refund Management
Welcome Call
Dealer Locator
Customer Satisfaction Surveys
Complaint and Issue Resolution
Airline Information and Ticket Booking
Hotel Booking
Visa Information Helpline
Cancellation, Re-activation and Retention
E-Commerce Website Product Update
Real Estate Virtual Assistant
Shipping Status Inquiry
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20+ Languages

With choice 20+ languages at Callnovo, we can serve Chinese Mandarin, Chinese Cantonese, English, Spanish, Russian, Korean, Japanese, Filipino, French, Vietnamese,
BahasaIndonesia, Bahasa, Malaysia, Thai, Khmer, Laos, Punjabi, Hmong, Hindi, Urdu, Punjabi, Ukrainian, German, Dutch, Hungarian, Italian, Czech, Greek, Hebrew, Romanian, Turkey, Swedish, Finnish, Arabic and more languages.

Cost-effective

Our call center likes SMALL or BIG, Long term or short term projects. No matter you are a new small start-up looking for just one call center virtual assistant, or you are a large corporation that requires hundreds of inbound call center agents for 24X7, we welcome you!

Personal touch

We have that personal touch that gives you an amazing collaboration experience, emphasizing our belief in excellent results, ethical services and transparent operation and communication that show how passionate we are about your business.

Fast turnaround

Our team delivers quality results with short turnaround times, staying true to our commitment to efficiency that your business expects. Time is crucial in call center operations, so Callnovo team always updates you the operation status and answers your questions in no time.

Easy dialogue

Talk with our China and Philippines call center agents and managers and experience what excellence truly means. We are always more than happy to show you how we can build the outsourced call center team for you and with you together.

Knowledge

Because we know what a call center means to your business, we strive to embrace your goals as our own. More than 10 years’ knowledge in different industries enables Callnovo China and Philippines call center to do the best job we can on every task client assigns to us.

Superb quality

We deliver professional and quality results on each call center project. We are ISO9001 certified and we have most updated industry technology and know-how to solve your call center sales and customer service challenges. Clients always tell us that they get more beyond they are expecting on quality.

Objective-oriented

We utilize our skills and the best contact center resources to make you competitive. We will offer you a customized sales or customer service call center solution rather than a generic one to any clients. We constantly ensure our objective is streamlined to yours. Your success is Callnovo’s success.

24X7 Flexible

Our call center likes SMALL or BIG, long term or short term projects. No matter you are a new small start-up looking for just one call center virtual assistant, or you are a large corporation that requires hundreds of inbound call center agents for 24X7, we welcome you!




Languages Around World




Sites Around The Globe



Years In Business




Industries Experience




Small & Medium Business Clients

CLIENTS

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TESTIMONIALS

What our clients say about us

  • Owner

    Owner

    One California Based Creative Clothing Company Owner
    Callnovo team is very helpful with very quick turnaround time! My China start-up e-commerce company now is equipped with full call center capability at very affordable price. I enjoy outsourcing my call center to Callnovo

  • Operation Director

    Operation Director

    One New York Based Brand Name IPTV Company Operation Director
    Working with Callnovo, my China inbound customer service team of 20 CSRs and 2 Team Leaders were quickly setup at very cost-effective monthly price. Outsourcing to Callnovo is the right choice

  • Senior Program Manager

    Senior Program Manager

    One Famous Fortune 500 IT Company Senior Program Manager
    Callnovo quickly dispatched and trained 80 outbound B2B lead generation telemarketers for us in 3-4 weeks. My outbound campaign was successfully executed with good results in 2 months.

  • CEO in China

    CEO in China

    One of the European Airlines
    Callnovo Chinese call center team members are all quick learners and quicker responders. Our China 400 Toll-free number inbound call center and live web chat service in China are fully outsourced to Callnovo and our airline tickets after-sales service and baggage tracking are all covered well by them. Callnovo’s Chinese call center team is flexible and on-demand to match our seasonal service volume fluctuation. Excellent service!

  • Director in Asia

    Director in Asia

    A California Advanced Software Company
    Our software is being sold in Asia and we need to provide tech support to clients. Considering there are so many different languages in Asia market, providing a one-stop multilingual contact center solution is amazing from Callnovo. Although in China market we used more than 10 tech support reps from Callnovo to cover 365 days’ tech support, other languages such as Vietnamese is offering very limited call volume since it’s a new market to us. However, Callnovo manages all of them very well in a single platform with single point of contact. This saves our efforts and costs and bring peace of mind and big convenience to me!

  • Conference Director in Asia

    Conference Director in Asia

    A US-based Leading Media Company
    Callnovo offered us great quality customer service agents, they are professional and strive to achieve goals. The team was set up and came to full force operation less than 2 weeks. Outsourcing to Callnovo is the right choice and we will recommend to other clients.

Blogs

Outsourced Call Center and its Many Benefits

How Important is it for a Call Center Service Vendor to Have a Workforce Management Software?


Posted : 31 August, 2017

Workforce management solutions enable contact centers to manage their human resources much more effectively

READ MORE

Is It Essential for a Call Center Service Provider to Have Local Service Experience in the Country the Business is covering?


Posted : 15 August, 2017

Outsourcing your customer service, technical support or telemarketing to a call center can be beneficial in a number of ways, particularly in terms

READ MORE

Does a Call Center Need CRM and CTI Capability and Customization?


Posted : 30 July, 2017

For a call center to run at optimal performance, it must employ all of the tools and technologies available

READ MORE