[Case Study] How can the future electronic component industry effectively outsource its customer service?

Review: As domestic electronic components gradually enter the era of low profits, cross-border e-commerce exports have begun to guide more and more electronic component suppliers to embrace the “Internet + industry” to enter the overseas market. By 2018, the online trading model has become an important development direction and trend in the field of electronic components […]

Why Work With An eCommerce Call Center?

Many businesses are in need of additional customer service representatives, after hours message takers, and other basic assistance for customers who call in or want to place an order over the phone. By partnering with an eCommerce call center, you have access to all of the phone support you need without going over-budget. The Benefits […]

How to help you implement remote assistant services quickly and efficiently?

Global Real Estate Virtual Assistant Interview—Seek the promise of outsourcing and enjoy the quality of service! Hello everyone, welcome to Callnovo’s global multilingual customer service outsourcing center. I am the moderator Hannah. Everyone who knows Callnovo’s, understands that in addition to providing dedicated professional, flexible, and personalized multilingual customer service and technical support solutions to small and […]

The “Black Friday” after-sales tide is approaching, how should Chinese cross-border sellers achieve a perfect ending?

“Black Friday,” the most prominent shopping carnival in the Atlantic. It is not only the last chance for local traditional retailers to improve their annual sales performance, but also an important day for Chinese export cross-border e-commerce sellers to look forward to, due to the change in the global consumer shopping model, especially for inexperienced […]

The Initial Construction of Liugong Overseas Customer Service System Has Achieved a Great Success.

On July 1, 2019, Callnovo Call Center was invited to participate in the launching of the Liugong Outsourced Thai call center held at YTK headquarters (YTK is Liugong Thailand Distributor), as  the  overseas multilingual one-stop customer service outsourcing provider of Guangxi Liugong Machinery Co., Ltd. (hereinafter referred to as Liugong), and Liugong Thailand market service hotline […]

How Cloud Migration is The Future of Call Center Services

Companies have been alleviating costs by outsourcing their customer service needs to third-party call centers for years. By allowing a separate company to handle their customer calls, they’re able to save on networking, infrastructure, and software needs, paying the third-party only a fraction of what it would cost to maintain all the necessary components themselves. […]

Top Call Center Trends You Need To Follow

Whether you’re running your own or looking to employ one for your own business, understanding the call center market and what is working for the majority is key to making the most informed decisions. We all know customer service is key and the call center market is booming as more and more businesses put the […]

How to Vertically Manage Overseas Customer Support and After-Sales Service

According to the Top 50 Global Construction Machinery Manufacturers in 2018 (Yellow Table 2018), China’s engineering machinery industry has witnessed strong rebound growth after years of declining sales data since 2017. For example, the excavator field has produced a double growth miracle and achieved the best sales performance in five years. It continued strongly in 2018; the excavator industry, concrete […]

Customer Recommendation From TP-Link Brazil

 “I would like to take the chance to thank Callnovo Multilingual Call Center for its continuous support to our TP-Link, especially the Portuguese customer service team of Callnovo Bolivia, for their excellent service provided to our customers in South America. Thumb up for the whole Callnovo team!” — From Mr. ROGÉRIO MARÇAL, the technical support […]

How to Develop Overseas Market of Auto Parts

Callnovo provides a one-stop multilingual customer service, outsourcing solutions to one of the largest auto parts importers and distributors in Canada—Tiger Auto Parts. With its combination of English-Spanish and English-French professional customer service team resources, global cloud communication platforms, and CRM system, it is helping to firmly grasp each potential customer and improve the customer […]