Business Benefits of Using an Indonesian Call Center
Posted : 27 June, 2017
Indonesia is the world’s 4th most populous country (260 million), after China, India and the US, with the 6th largest emerging market and the largest economy in Southeast Asia (coming in at a whopping US $1 trillion.) From a business perspective, Indonesia presents tremendous opportunity to grow, expand globally and increase profits. It starts with a professional Indonesian call center. Here are a few more reasons why outsourcing your sales, support and service can further benefit your business.
Addressing cultural differences…
Tapping into any foreign market can be challenging, and Indonesia is no exception. The nation’s population is scattered and culturally diverse, with over 300 distinct ethnicities living on more than 6000 inhabited islands spread out over almost 2 million sq. km of ocean. Being able to support such a diverse market segment requires a certain degree of expertise and personal knowledge of the area’s social values and nuances. This is incredibly difficult to replicate, which is why enlisting the services of an experienced Indonesian call center is an absolute must for emerging businesses.
Covering a broad spectrum of industries…
Thankfully, there is room for a wide variety of business sectors in Indonesia. Whether you are an e-commerce or m-commerce Company, business service provider or something else, an Indonesian call center can provide you with expert support across many industries. This includes telecom, real estate, education, visa and immigration, consumer electronics, fashion, IT and much more. In other words, whatever your niche, the right call center solution should fall in line with your needs.
International support that is seamless…
Indonesian speaking individuals are not just located in Indonesia, so it’s important to account for those who might be living and seeking support from elsewhere. Experienced Indonesian call center agents understand the various cultural nuances and local consumer behaviors in a variety of international Indonesian markets worldwide including Malaysia, Singapore, Taiwan, Middle East, Europe, the US, etc.
Save money and enjoy flexibility and scalability…
Regardless of whether you’re a one-person operation or a Fortune 500 Company, delivering in-house support to your Indonesian clientele can be a tremendous undertaking. Outsourcing this task to an Indonesian call center, on the other hand, will allow you to save money while also enjoying the flexibility to provide round-the-clock or after-hours support as well as scale up or down based on changing business needs.
Provide enhanced service and support via your customers’ preferred channel…
Nearly half of the population of Indonesia accesses the internet via smartphone, the highest rate in Southeast Asia. That means your clients from this market segment will likely be seeking support via different channels like live-chat or social media. Having spoken and non-spoken Indonesian call center support at the ready to serve customers in whatever way they prefer can go a long way toward developing trust and establishing a long-term relationship with your brand.
An Indonesian call center will enable you to access one of the world’s largest emerging economies. Don’t miss out on this incredible business opportunity. Contact us today for a free quote.
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