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Callnovo Assists Nurse Recruitment Platforms – such as the W Company – Despite the Current United States Labor Shortage

Posted:

2022-04-27
brand highlightenglishNursing Industryunited states

Well-known travel nurse recruitment platforms – such as the “W Company” (provided as a pseudonym to protect the business’ confidentiality) in order to keep its name confidential) – began collaborating with Callnovo Contact Center in early 2022. As a global customer service outsourced operations expert, Callnovo provides exceptional employees to conduct background credential checks on certified nurses on behalf of the W Company. This project has now completed the service knowledge training and assessment and has been launched, significantly relieving the recruiting difficulties, high costs, and rapid loss of personnel encountered by the W Company in the United States.

Callnovo’s Nurse Credential Verification Team

This is a fast, detail-oriented medical-related project that has specific requirements; Callnovo’s Nursing Credential Verification Team must share fluent-to-near-native English language communication skills, fast coordination, and multi-tasking and processing abilities, as well as certain medical sector audit experience and a strong knowledge background. Callnovo’s team’s primary responsibilities are:

  • represent the W Company by matching appropriate professional nurse skills to medical institutions, social organizations, and private employers with nurse demands, establishing bonds with nurse prospects and providing a great service experience for applicants,
  • maintain efficient communication with nursing applicants, gather and arrange required information, and review nurse candidates’ qualification credentials to ensure they are accurate and compliant,
  • ensure that the documentation is up to date and that updates and changes are provided to the team timely,
  • conduct occupational background checks on potential nurses, and
  • setup interview appointments, send renewal letters, etc.

What are Travel Nurses?

A travel nurse visits an elderly woman at her home to check up on her health and to ensure she isn’t having any discomfort due to a recent knee injury.

The lack of care workers in the primary health care system – combined with the rising emphasis on preventive health care services in the US – resulted in a high demand for medical care services in the society – specifically local skilled nursing. Travel nurses arose due to a scarcity of personnel. They are not committed to a single hospital but rather move around to institutions that need nursing staff. They provide short-term care for various medical institutions, social groups, and private employers.

US Labor Shortage

In America, there is a severe labor shortage and employee turnover is a significant issue. The degree of employee turnover in the United States increased last year from 1.6% to 2.7% – the highest rate since 2000. The coronavirus outbreak has also resulted in continuous job loss in the American medical sector. Almost every American hospital is experiencing a nurse shortage, and nurse salaries have risen to meet the demand for their labor. However, since not all institutions are able to afford the high salary, many low-wage civilian workers in the medical field prefer to remain at home to collect government benefits. The new COVID-19 unemployment benefits they receive after resigning are higher than the company’s wages. These are all contributing factors to the growing labor shortage.

Callnovo and the W Company’s Collaboration

Higher costs are being invested in talent recruitment. The W Company is collaborating with Callnovo due to the significant increase of the number of travel nurses seeking employment opportunities on their site and the significantly increasing demand of medical institutions seeking reliable staffing. All departments of the company were overloaded, and the recruitment of personnel was difficult and costly – and the recruitment cycle was too long. During these challenging times, Callnovo provides a highly-experienced team with industry service knowledge to help thousands of travel nurses that require professional background checks and medical qualification checks every day. The inclusion of Callnovo’s team has significantly reduced their work pressure in this area. When compared to hiring recruiters in the U.S., Callnovo’s outsourcing solution has a shorter recruitment cycle, reduced investment expenses, and guarantees top quality service personnel.

A registered nurse has a friendly conversation with an elderly man on how he has been feeling and if there’s anything that she can do for him to make him feel more comfortable.

Callnovo’s Services for Travel Nurse Recruitment Platforms – the “W Company”

Given the W Company’s labor need (typical to other travel nurse recruitment Platforms), Callnovo’s commercial, operations, and technical departments began basic project preparations promptly. In its Central American operations center based in Nicaragua, Callnovo quickly established a team of professional English-speaking service personnel, providing telephone customer service and email support 9 hours per day, 5 days per week. The services include background checks, medical qualification reviews, and other services for travel nurses who come to the W Company’s website to apply for jobs. This has helped tens of thousands of travel nurses find their preferred positions.

Here’s a demonstration of a service return visit dialogue between Callnovo’s account manager and the W Company’s operator.

The continuous high pressure from the pandemic has caused an increasing number of hospitals to turn to third-party institutions for travel nurses, putting higher requirements on the work ability and efficiency of Callnovo’s personnel.  The team must deal with numerous corporations, institutions, and social groups daily, requiring them to be exceptional in communication skills and work efficiency. The important conditions that are considered when assembling the team are: (1) industry service experience, (2) fluent English-language communication skills, (3) professional human resources (HR) background, and (4) medical industry work experience – medical industry audit experience in particular. Fortunately, Callnovo has proficient multilingual agents throughout the world, and their resource pool has successfully aided the W Company in quickly assembling a senior service team with relevant work experience.

Conclusion

A call center customer service team is shown, providing superb customer service in diverse languages, demonstrating the importance – and added benefits – of global, multilingual customer service support solutions.

Callnovo’s team’s services have cut communication expenses between companies and travel nurses while also facilitating the talent screening process. Customers have commended Callnovo for maintaining a high information review accuracy rate. The team’s customer care experts have been continuing to provide the highest quality services to the W Company – renowned amongst other travel nurse recruitment platforms – and continue to ensure the best experience for applicants and other site users. Over 1,000 occupational background credential checks are processed daily, supplying qualified nursing candidates to both major and minor medical facilities, social organizations, and private employers in the US. The W Company’s work pressure in candidate qualification review has been drastically reduced. Thousands of well-known medical institutions in America recruit suitable nursing talents daily because of the efficient services provided by Callnovo’s team. Callnovo looks forward to providing expert services to more global organizations in different industries and creating a higher level of customer care and experience. Callnovo’s multilingual customer service talents, operational solutions, and technical support solutions are always available to offer top-notch assistance.

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