Yes, call center data is highly protected in our call centers. We are PCI compliant and ISO 27001:2005 certified. Here are some examples of the initiatives we list for your reference.
• Phone System: Asterisk phone server is installed in a secure environment with firewall, anti-hacking and monitoring software. Only authorized IP addresses are allowed to access or connect to the phone system. Phone system administrator does weekly maintenance and monitoring.
• Network: Each location’s network is set to limit agents’ access to emails and other unrelated websites and unrelated applications
• PC: All PCs’ USB ports are nulled out to avoid information being passed on. Anti-Virus and Anti-spy software is installed on each PC.
• Hiring and Training: Hiring the correct people is the key to the success. All of our employees have gone through local background checks to insure they had no misdemeanor felonies. In addition, we’ll do Fraud Prevention Training to strengthen agents’ awareness.
• Office: No writing utensils or paper will be allowed. No personal electronic equipment will be allowed.