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What call center platform technical features does Callnovo offer?

Posted:

2019-07-04

Our call center platform provides the most advanced call center features available in the industry. Since we are using Open-Source technology, this does not add any extra cost to our client. We always try our best to make our client most competitive in price and technology! Some of the technology features are listed below:


Inbound

  • 80+ countries’ local and toll-free numbers
  • Automatic Call Distribution
  • Skills-based Call Routing
  • Estimated Waiting Time Announcement
  • Voicemail
  • Real-time Service Level Display
  • Real-time Call Monitoring
  • Call Recordings
  • WFM(Work Force Management)

Outbound

  • Click-to-Dial
  • Predictive and Preview Dialing
  • Do-Not-Call Compliance
  • Real-time Call Monitoring
  • Call Recordings
Social Media

  • Monitor your brand via up to 100 social networks across multiple channels
  • Promote your message and help customers via up to 100 social networks across multiple channels
  • Schedule up to messages in advance to make social media campaign planning infinitely easier
  • Measure social media performance and demonstrate ROI with Enhanced Analytics Reports

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