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Who is in charge of the training?

Posted:

2019-07-04

Usually, client sends training documents (Product or Service FAQ, Videos etc.) to us a few days before training so that we can prepare for the training. Then, client conducts the initial training remotely or onsite. After the initial training, Callnovo call center staff will take care of the future training to new member by ourselves if the call center team is expanding or replacing agents

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