How Customer Service CRM Software Improves the Customer Service Experience

A vector image shows a computer that demonstrates cloud-based SaaS CRM and communications platform software; the image likewise includes various bubbles to demonstrate the versatility of its features that enhance CS strategies so that top-quality CS experiences can be fostered.

The advanced technology behind global, cloud-based SaaS CRM and Communications platforms – such as Callnovo’s internally-developed, customizable CRM system – ensures that businesses from any/all industry/ies can offer high-quality customer service/tech support solutions that build their long-term brand identity/reputation/loyalty, ensuring long-term financial growth, stability, and success. Find out more inside.

Indonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market

The city of Jakarta, Indonesia flourishes with life at night, demonstrating the grand success of its commercial sector and the advantage its provides to the country's economy.

Despite the COVID-19 pandemic, Indonesia is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars – and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars – global eCommerce sellers have a grand, untapped opportunity to expand into the Indonesian market to gain a strong competitive advantage against their global market competitors. Callnovo Contact Center is active and ready to help eCommerce sellers looking to tap into the Indonesian eCommerce market to provide localized customer service that increases customer acquisition and influences Indonesian customers to become long-term, loyal customers.

Amazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service

A vector image builds the excitement of the opening of Amazon Poland, demonstrating such eCommerce aspects as logistics and direct commercial sales.

With Amazon.com, Incorporated preparing to launch within the European country of Poland – a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 – global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors with our very own Callnovo Contact Center’s localized customer service that increases customer acquisition and that influences Polish customers to remain long-term loyal customers to the brands that they purchase from.

Customer Relationship Management (CRM): An Introduction to Callnovo’s Global Omnichannel SaaS CRM Platform’s Benefits and Advantages

Callnovo's Global Cloud-based SaaS CRM and Communications platform's featured.

For eCommerce sellers wanting to take traditional foreign trade international to successfully integrate into global markets, it’s vitally important to consider the associated challenges; while unprecedented international eCommerce sales opportunities exist, localizing customer service and providing products that native consumers desire is difficult due to cultural differences. With Callnovo’s Global Omnichannel Cloud CRM platform, successful integration into foreign markets is guaranteed – ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.

Utilizing CRM and Toll-Free Numbers can Encourage 5-Star Amazon Feedback Ratings and Improve Customer Reviews for Cross-Border Sellers

CRM & Toll-Free Numbers

An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that incentivize positive reviews or feedback!” Even stated, “Amazon has restricted seller communication with customers, making […]

How Amazon Cross-Border E-Commencer Adopts Customer Service to Receive Positive Reviews

Amazon Cross-Border e-Commerce

Recently, a humble news from Amazon has caused a great attention of many Amazon cross-border e-commerce sellers. “Important Notice: From December 3rd, Amazon bans requesting positive reviews!”.  This news instantly made headlines on major cross-border e-commerce platforms, and some even named “Desperateness! Amazon bans sellers from contacting consumers, and the journey to evaluation has reached to the […]