live web chat Archives

KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing

A white notepad with standard rule lines shows the words "Key Performance Indicator" which refers to key performance indicators - or, as we abbreviate it, "KPI;" the notebook contains the following: (1) a blue bar graph that shows steady growth, (2) a blue line graph that shows key growth areas, (3) a blue scatterplot graph, (4) and a blue pie graph with a slice of pie being highlighted. In addition to the detailed notebook, the picture also contains colored paperclips in the colors blue, green, pink, red, yellow, and white, a gray Apple / Mac laptop with black keys, gray glasses, a white and gray smart tablet, a white and blue planner, a black pen, a white saucer and white coffee mug with brown coffee that features a plant design prepared via cream, and also the leaves of a green plant. Everything in the picture is sitting on a wooden table.

As live web chat has become the preferred communication platform by customers to connect with customer service teams due to the fact that it can provide speedy solutions, businesses – commerce and eCommerce alike – have the opportunity to enhance their customer acquisition and customer retention rates by adhering to certain live chat key performance indicators and metrics that allow them to see how their customer service agents are doing – all to the end of providing a superb customer experience that brings about long-term sales success in the ever-the-more-competitive sales market. For companies that are looking to find greater sales success via the provision of strong web chat customer service, Callnovo Contact Center is ready to help with a variety of customer service outsourcing solutions and an advanced Global Omnichannel SaaS Customer Relationship Management (CRM) Platform that can guarantee success.

U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service

A demonstration of Callnovo Contact Center's Customer Relationship Management (CRM) platform with live web chat with integrated Conversational AI (artificial intelligence) capabilities; a smiling customer service representative is giving a thumbs up while showing eCommerce products from Samsung.

As live web chat with integrated AI is becoming the mainstream means of contact between eCommerce sellers and their eCommerce customers, it is vitally important that they understand how to provide high-quality customer service that meets U.S. customer service live chat etiquette standards; Callnovo Contact – your global customer service experts for more than 16 years – is ready to help so that global eSellers can increment their customer acquisition and customer retention rates and in- turn find a stronger competitive advantage in the global eCommerce market which leads to long-term sales success and security.

Live Web Chat: The Extreme Importance and Key Benefits within the U.S. and Europe

A customer connecting with customer service and tech support using live web chat with conversational AI.

Live web chat provides eCommerce sellers unprecedented sales growth and financial stability – especially within the competitive European and U.S. markets.