KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing
“In consideration that it’s been estimated that approximately 41% of all consumers (significantly growing every year) are becoming accustomed to utilizing live web chat as their main communication method to connect with commerce and eCommerce businesses (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) due to the fact that live chat […]
“The United States’ e-Commerce market has been basking in the spotlight over the past year due to its fast-driving eCommerce sales momentum despite the COVID-19 pandemic and is about to reach a long-awaited-for trillion dollar milestone next year (2022); this means grand opportunities for global eCommerce sellers (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online […]
Over the past five years, live web chat — or live chat — has been increasingly becoming a mainstream and essential communication tool throughout the United States and Europe by which global consumers get in contact with eCommerce sellers for remote customer service and tech support solutions; live chat provides many key benefits to startups, small, medium, and large businesses and corporations and should be implemented as it provides high-quality customer experiences that increase customer retention rates and also create strong brand loyalty, bringing steady short-term growth and long-term success to businesses and corporations on a global level.