Guide to Customer Support Manager Skills / Customer Service Manager Skills to Ensure Top-tier Customer Service

A customer service & support manager works with a brand's customer support rep to handle a complex troubleshooting issue.

A strong customer service strategy that incorporates professionally-ready CS managers is crucial to high-quality customer engagement and pre-sales/post-sales product/service requests resolution; to ensure your support managers enhance their CSRs’ provided CS and build long-term customer retention/brand loyalty, we’ve written a guide on 7 key customer service manager skills/customer support manager skills to ensure great operations/leadership.