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Callnovo Overview

Callnovo is a business process outsourcing company specializing in contact center or call center services.
We provide professional, flexible and customized call center solutions to small and large international companies. With more than 10 years’ experiences in many different industries and ability to serve 20+ languages in the global market, our goal is to make your outsourced call center with us a superior communication channel and a great helper for your business. Now you can focus on your core business with peace of mind and let Callnovo does professional and high quality job on the call center part.

Callnovo’s main strategy is offshore deployment and operation. For example, we provide Chinese Mandarin and Cantonese call center from China mainland, English call center from Philippines, Spanish call center and French from South America, Vietnamese call center from Vietnam. Very importantly, we put lots of efforts on HR and staff training. We believe the competitiveness on call center cost can provide creative strategy and unique advantages to our clients’ businesses. Our multi-lingual one-stop call center solution can also help clients expand business outreach in the global market quickly and nimbly.

Specialties

One-stop Multilingual Call Center, Chinese Call Center, China Virtual Assistant, English Call Center, Spanish Call Center, Customer Service Call Center, Inbound and Outbound Sales Call Center, Technical Support Call Center, Back Office Call Center

Services Provided

Inbound Customer Service, Outbound Customer Service, Live Web Chat, Inbound B2C Sales, Inbound B2B Sales, Outbound B2C Sales, Outbound B2B Sales, Market Survey and Lead Generation, Social Media, Back Office, Tech Support, Data Entry, Desktop Search

Languages

Chinese Mandarin, Chinese Cantonese, English, Spanish, Russian, Korean, Japanese, Filipino, French, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Thai, Khmer, Laos, Punjabi, Hmong, Tagalog, Hindi, Urdu, Punjabi, Ukrainian, German, Dutch, Hungarian, Italian, Czech, Greek, Hebrew, Romanian, Turkey, Swedish, Finnish, Arabic

Industry

Telecom, IT, Big Data, Insurance, Visa and Immigration, Travel, Hotel, E-Commerce, Consumer Electronics, Health Product, Airlines, Ticketing, Energy, Food, Real Estate, Luxury, Fashion and Education etc.

Highlights

One of the largest large-scale multi-location call centers in China
Mandarin and Cantonese bilingual China call center
Native English speaking call center from Philippines with most competitive rate
Home-based agents available for further discount
One-stop multi-lingual call center

Hours of Operations

24 X 7

Pricing Model

All Inclusive Full Outsourcing, Staffing, Seat Leasing

Cost

Very Competitive Offshore Rate

Quality

Superior Service Quality. ISO90001 Certified

Minimum quantity of agents to start

One agent

Minimum terms of commitment

Two months

Company Type

Privately Held

Company Size

3500+agents

Year Founded

2000

Contact

Email: info@callnovo.com
Wechat: jackiehuaifeng
Or click here to fill out theFREE Quote Form

Key Management Team

Jackie Xu
Jackie Xu

CEO

Tri-Lingual

  • 12 Years Entrepreneurship in overseas call center market development and deployment
David Xu1
David Xu

Chairman

Bi-Lingual

  • 15 Years Entrepreneurship in China call center investment and operations in China domestic market
Denise Chan
Denise Chan

Senior Account Manager

Tri-lingual

  • BSc. Psychology, University of Toronto -5 Years’ Experience in overseas project deployment