- About Us
YOUR ONE-STOP MULTI-LANGUAGE OUTSOURCING CALL CENTER
Callnovo is a professional one-stop 24X7 multilingual contact center service provider. Callnovo offers Chinese Mandarin and Cantonese, English, French, Spanish, Russian, Korean, Japanese, Indonesian, Malay, Thai, Vietnamese and other over 20 languages services. Callnovo handles millions of telephone calls, emails, live web chats, social media messages on behalf clients with full experiences, professionalism, and state-of-the-art technology. No project is too big or too small，Callnovo specializes in a wide spectrum of industries, including Telecom, IT, Big Data, Insurance, Visa and Immigration, Travel, Hotel, E-Commerce, Consumer Electronics, Health Product, Airlines, Ticketing, Energy, Food, Real Estate, Luxury, Fashion and Education etc.
LANGUAGES: Chinese Mandarin, Chinese Cantonese, English, Spanish, Filipino, Thai, French,Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Khmer, Korean, Japanese
KEY BENEFITS: One-Stop Solution, Outsourcing Call Center, Multi-Language, Cost-Effective, Friendly, Cloud-Platform
HOURS OF OPERATION: 24 Hours *7 Days * 365 Days
SERVICES PROVIDED: Customer Service, Virtual Assistant, Outbound Lead Generation, Outbound Appointment Setting, Inbound and Outbound Sales, Back Office, Tech Support, Social Media Management, Data Entry, Desktop Search
CHANNELS HANDLED: Phone, IVR, Email, Web, Social Media
NUMBER OF SEATS: 3,500+
MINIMUM SEAT TO START: 1
With choice 20+ Languages at Callnovo, we can serve English, Spanish, French, Mandarin, Cantonese, Russian, German, Ukrainian, Filipino, Thai, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Korean, Japanese and more languages.
Our call center likes SMALL or BIG, Long term or short term projects. No matter you are a new small start-up looking for just one call center virtual assistant, or you are a large corporation that requires hundreds of inbound call center agents for 24X7, we welcome you!
We have that personal touch that gives you an amazing collaboration experience, emphasizing our belief in excellent results, ethical services and transparent operation and communication that show how passionate we are about your business.
Our team delivers quality results with short turnaround times, staying true to our commitment to efficiency that your business expects. Time is crucial in call center operations, so Callnovo team always updates you the operation status and answers your questions in no time.
Talk with our China and Philippines call center agents and managers and experience what excellence truly means. We are always more than happy to show you how we can build the outsourced call center team for you and with you together.
Because we know what a call center means to your business, we strive to embrace your goals as our own. More than 10 years’ knowledge in different industries enables Callnovo China and Philippines call center to do the best job we can on every task client assigns to us.
We deliver professional and quality results on each call center project. We are ISO9001 certified and we have most updated industry technology and know-how to solve your call center sales and customer service challenges. Clients always tell us that they get more beyond they are expecting on quality.
We utilize our skills and the best contact center resources to make you competitive. We will offer you a customized sales or customer service call center solution rather than a generic one to any clients. We constantly ensure our objective is streamlined to yours. Your success is Callnovo’s success.
Our call center likes SMALL or BIG, long term or short term projects. No matter you are a new small start-up looking for just one call center virtual assistant, or you are a large corporation that requires hundreds of inbound call center agents for 24X7, we welcome you!
Realtors work some of the longest, latest, most unpredictable hours of any profession. And Callnovo can provides a professional Real Estate Virtual Assistant to expertly complete your office work for 24x7hours and reduce your labour, so that you can free your time to focus on your clients, convert leads and close sales. Our team help you search properties for house buyers on behalf the clients, making outbound follow up calls. They know very much about how to do USA property search by using Zillow, Trulia and Redfin tools smoothly. In the real estate industry, cost-effective, professional, 24X7, friendly management are the greatest advantages of Callnovo. No wonder why our clients are so happy. They’ve saved and may bring lot of money with such wise outsourcing decision. It’s now the time for your business to consider outsourcing to Callnovo. Contact with us and get started very soon! We are looking forward to working with you and your team!
As a successful native entrepreneur in USA, you must be eager to grow your business in China market. However, you have to set up the office and hire Chinese employees. Otherwise, you will encounter a big language barrier. Moreover, even if you fly to China to set up an office by yourself, following complicated and time-consuming process will cost you lots of efforts: Leasing office, hiring employees, government policies compliance, accounting, payroll, tax, labour laws, insurance, security. So, you can consider a one stop call center solution to get started. With callnovo professional virtual assistant services team, you never have to worry about these anymore. You will get China phone number, inbound phone answering, outbound appointment setting, market research, social media marketing, web chat, email, back office and other services. It’s so cost-effective for you to start your business in China market quickly and easily. Usually you can get started it in 7-10 business days. Contact with us and get started very soon!
Callnovo is a leading, multilingual, offshore-contact-centre service provider which can help you to expand your business successfully to complex markets over the world. With headquarters and core operation centres located in Guangzhou, China,we have over 3500 call centre agents across Asia and South America. Callnovo certificated by I.S.O. can ensure consistent excellence in quality management and information security. Our experiences team can offer 24-hour services in over twenty languages of the world's largest markets. Our services include handling your inbound and outbound phone calls, web chat, email and social media channels. Therefore, Whether you're running a small or medium business with minimal service requirement, or a fortune five-hundred that needs large service outsourcing from us, Callnovo is always able to customize promptly the best one-stop contact centre solution to maximize your company business process efficiency.
Languages Around World
Sites Around The Globe
Years In Business
Small & Medium Business Clients
One California Based Creative Clothing Company Owner
Callnovo team is very helpful with very quick turnaround time! My China start-up e-commerce company now is equipped with full call center capability at very affordable price. I enjoy outsourcing my call center to Callnovo
One New York Based Brand Name IPTV Company Operation Director
Working with Callnovo, my China inbound customer service team of 20 CSRs and 2 Team Leaders were quickly setup at very cost-effective monthly price. Outsourcing to Callnovo is the right choice
One Famous Fortune 500 IT Company Senior Program Manager
Callnovo quickly dispatched and trained 80 outbound B2B lead generation telemarketers for us in 3-4 weeks. My outbound campaign was successfully executed with good results in 2 months.
One of the European Airlines
Callnovo Chinese call center team members are all quick learners and quicker responders. Our China 400 Toll-free number inbound call center and live web chat service in China are fully outsourced to Callnovo and our airline tickets after-sales service and baggage tracking are all covered well by them. Callnovo’s Chinese call center team is flexible and on-demand to match our seasonal service volume fluctuation. Excellent service!
A California Advanced Software Company
Our software is being sold in Asia and we need to provide tech support to clients. Considering there are so many different languages in Asia market, providing a one-stop multilingual contact center solution is amazing from Callnovo. Although in China market we used more than 10 tech support reps from Callnovo to cover 365 days’ tech support, other languages such as Vietnamese is offering very limited call volume since it’s a new market to us. However, Callnovo manages all of them very well in a single platform with single point of contact. This saves our efforts and costs and bring peace of mind and big convenience to me!
A US-based Leading Media Company
Callnovo offered us great quality customer service agents, they are professional and strive to achieve goals. The team was set up and came to full force operation less than 2 weeks. Outsourcing to Callnovo is the right choice and we will recommend to other clients.