Showcasing Japanese Language Capabilities of ourJapanese Customer Service
Callnovo’s native Japanese call center enables you to access the world’s third-largest consumer market, Japan. Outsource your Japanese Sales, Customer Service and Tech Support with us and we will assist your growth in the Japanese language market.

What Callnovo’s Japanese Call Center Can Do For You

Customer Service in Japanese
Technical Support in Japanese
(Level I, Level II and Level III Support)
Sales, Cross-Sell and Up-Sell in Japanese
Back Office in Japanese
E-Mail Support in Japanese
Live Chat in Japanese
Phone Answering in Japanese
Order Management in Japanese
Customer Retention in Japanese
Fraud Monitoring and Investigations in Japanese
Market Survey in Japanese
Japanese Social Media Management
Amazon Seller Customer Service in Japanese
Ebay Seller Customer Service in Japanese
Aliexpress Seller Customer Service in Japanese
Taobao Customer Service in Japanese

Why the Japanese Language Speaking Market Is So Important

Japanese Call Center
Japan is the world’s third largest market after the U.S. & China in terms of consumer spending.
90% of Japan’s 127 million people population is online; 70% (77 million) shop online, the highest rate in the world.
In 2021, the scale of the e-commerce market increased by 8.6% from the previous year to 13.2865 trillion yen, and the EC rate increased by 8.0% to 8.78%.
Japanese is one of the Top 5 most used languages on the internet.
Japan has one of the world’s highest food import rates at 60%, exported primarily from the U.S., China, Australia, Canada and Brazil.

Japanese Language Consumer Market Information

Increased awareness of foreign culture through media is resulting in greater demand for foreign goods in the marketplace. Brands including McDonald’s, Ikea, Costco, Walmart and Amazon.com are some of Japan’s modern business success stories.
Less than 1% of Japanese people speak a second language. Although English is taught in schools, lack of opportunity to practice prevents most from achieving proficiency, and many Japanese feel anxiety attempting to speak it unless it’s perfect.
Essential traditional Japanese spending on multinational luxury brands is seeing a decline year-after-year, as value spending on discount labels, private brands, bulk and online bargains continues to rise.
Singles are choosing to live in smaller living spaces and compact apartments more, rather than multi-family dwellings. This creates opportunities for products that are convenient to store.
Less than half of Japan’s working population has never married, with declining fertility and population rates near the world’s lowest. As a demographic they are highly educated, upwardly mobile and tech savvy. They tend to be less materialistic, prefering to spend on technology and services more than products and goods.
Although online shopping continues to grow, Japanese people still favour the excitingly convenient, high density shopping districts found throughout the cities of Japan.
Japanese people are spending more time at home on their days off, surfing the internet, watching television, reading the newspaper, sitting around the house and listening to music.
After housing, food purchases are the second largest expenditure for a Japanese family, followed by clothing, technology, media & entertainment.
Japanese are among the world’s most health conscious consumers. Japan’s retail drug store and organic food sales continue to steadily rise.
Japan’s 2016 e-commerce sales are estimated to be over $100 billion USD.

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