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The Future of Technical Support Outsourcing: What You Should Know

It can be scary for businesses as we move further into the digital age, the...

Multilingual Tech Support: What Every Business Should Know

We are approaching an age where the entire world is your potential audience. The internet...

Key Performance Indicators for Customer Service

Customer service is one of the most important parts of any company, but many of...

Outsourcing Customer Service Call Centres: Helping global overseas Chinese merchants to efficiently “dig gold” in the Chinese market

In order to stand out among a multitude of competitors and seize the market opportunity,...

What is After Call Work in a Call Center?

There is a lot more to working in a call center than simply picking up...

What is Average Handle Time in a Call Center?

In the industry of the modern day call center, there are a lot of buzz...

4 Reasons Why Outsourcing A Call Center Can Work For Your Business

Outsourcing your company's incoming traffic to a call center services company can dramatically increase productivity,...

Why You Should Outsource To A Bilingual Call Center

Since the dawn of the digital age, the world has never been closer together. We...

Why Good Customer Service Should Be A Priority For Your Small Business

There is a saying amongst many business owners that 1 happy customer is worth 7...

7 Key Call Center Metrics for E-Commerce Business

A call center can help your e-commerce business to flourish. By setting up a clear...

3 Ways to Future-proof Your Call Center

The need to future-proof your call center is a necessity given the scale at which...

5 Important Performance Metrics that an Inbound Call Center Should Be Tracking

Modern technology has made it relatively easy for Call Center Managers to determine how well...