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Customer Recommendation From TP-Link Brazil

 “I would like to take the chance to thank Callnovo Multilingual Call Center for its...

How to Develop Overseas Market of Auto Parts

Callnovo provides a one-stop multilingual customer service, outsourcing solutions to one of the largest auto...

How to successfully manage your WeChat official account in China?

As we have explored, WeChat official account is a very powerful tool for growing your...

Why you should consider WeChat official account for business in China?

For a WeChat user, adding an official account is practically the same as adding a...

The Benefits of WeChat Official Account for Your Business in China

What is WeChat official account? WeChat official account is a special type of account on...

What is CSAT And How Can It Help Your Business to Thrive?

In an age where the average service provider or freelancer flings out acronyms at confusing...

Is a Call Center Your Next Outsource Move?

Outsourcing is not a luxury meant solely for elite companies - today it’s easier than...

The Future of Technical Support Outsourcing: What You Should Know

It can be scary for businesses as we move further into the digital age, the...

Multilingual Tech Support: What Every Business Should Know

We are approaching an age where the entire world is your potential audience. The internet...

Key Performance Indicators for Customer Service

Customer service is one of the most important parts of any company, but many of...

Outsourcing Customer Service Call Centres: Helping global overseas Chinese merchants to efficiently “dig gold” in the Chinese market

In order to stand out among a multitude of competitors and seize the market opportunity,...

What is After Call Work in a Call Center?

There is a lot more to working in a call center than simply picking up...