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Recently, a humble news from Amazon has caused a great attention of many Amazon cross-border e-commerce sellers. "Important Notice: From December 3rd, Amazon bans requesting positive reviews!".  This news instantly made headlines on major cross-bo

Review: As domestic electronic components gradually enter the era of low profits, cross-border e-commerce exports have begun to guide more and more electronic component suppliers to embrace the "Internet + industry" to enter the overseas market. By 2018, th

COD (CASH ON DELIVERY),  commonly known as " CASH ON DELIVERY." COD has appeared frequently in the e-commerce industry in recent years, especially in cross-border export of e-commerce. Based on the low penetration rate of online payment in emerging mar

The “US priority” policy is bringing further uncertainty to the world and the US economy. American economists predict that if the United States implements the tariff increase on Chinese goods in full, it will lead to a 25% increase in the cost of daily consumpti

Many businesses are in need of additional customer service representatives, after hours message takers, and other basic assistance for customers who call in or want to place an order over the phone. By partnering with an eCommerce call center, you have access to

Global Real Estate Virtual Assistant Interview---Seek the promise of outsourcing and enjoy the quality of service! Hello everyone, welcome to Callnovo's global multilingual customer service outsourcing center. I am the moderator Hannah. Everyone who know

"Black Friday," the most prominent shopping carnival in the Atlantic. It is not only the last chance for local traditional retailers to improve their annual sales performance, but also an important day for Chinese export cross-border e-commerce sellers to look f

On July 1, 2019, Callnovo Call Center was invited to participate in the launching of the Liugong Outsourced Thai call center held at YTK headquarters (YTK is Liugong Thailand Distributor), as  the  overseas multilingual one-stop customer service outsou

For any business whether big or small, a happy market is the most important measure of your success. Looking after your customers means they'll be back for more and recommend your product or service to their friends. Building a great reputation is especially imp

Companies have been alleviating costs by outsourcing their customer service needs to third-party call centers for years. By allowing a separate company to handle their customer calls, they're able to save on networking, infrastructure, and software needs, paying

Whether you're running your own or looking to employ one for your own business, understanding the call center market and what is working for the majority is key to making the most informed decisions. We all know customer service is key and the call center mar

According to the Top 50 Global Construction Machinery Manufacturers in 2018 (Yellow Table 2018), China's engineering machinery industry has witnessed strong rebound growth after years of declining sales data since 2017. For example, the excavator 

 “I would like to take the chance to thank Callnovo Multilingual Call Center for its continuous support to our TP-Link, especially the Portuguese customer service team of Callnovo Bolivia, for their excellent service provided to our customers in South Ameri