Why Good Customer Service Should Be A Priority For Your Small Business

Posted : 31 August, 2018

There is a saying amongst many business owners that 1 happy customer is worth 7...

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7 Key Call Center Metrics for E-Commerce Business

Posted : 31 August, 2018

A call center can help your e-commerce business to flourish. By setting up a clear...

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3 Ways to Future-proof Your Call Center

Posted : 28 July, 2018

The need to future-proof your call center is a necessity given the scale at which...

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5 Important Performance Metrics that an Inbound Call Center Should Be Tracking

Posted : 22 July, 2018

Modern technology has made it relatively easy for Call Center Managers to determine how well...

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Does your call center provide Full reporting ability to generate every aspect of history performance?

Posted : 23 June, 2018

The success of a Call Centre lies in the relentless effort and exceptional performance of...

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A Reputable Call Center: Important Areas that Need Extra Attention

Posted : 23 June, 2018

Even though reputable call centers have systems or equipment for supervisors to manage and control...

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Taking care of your customers should be at the top of your priorities especially if you want to make

Posted : 15 February, 2018

Taking care of your customers should be at the top of your priorities especially if...

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Hiring an English call center company should be your first step before going global – here’s why

Posted : 25 January, 2018

The ultimate goal for every business organization is to reach the global market and compete...

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Choosing a Technical Support Call Center: What You Need To Look For

Posted : 05 January, 2018

For many global companies today, outsourcing is a popular means of saving time and money...

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Choosing the Right Call Center Services Company for Your Business

Posted : 15 December, 2017

Many successful companies have realized the importance of offering the best customer service experience, especially...

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Before you hire that company, make sure their customer service agents possess these qualities

Posted : 30 November, 2017

It's a crucial obligation for every business owner to choose the most efficient and ideal...

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Why Your Business Needs a Global Customer Service Solution

Posted : 10 November, 2017

The relationship that you build with your customers will determine how your business will fare...

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