CSAT From 75% to 96%. How an Outdoor Equipment Brand Fixed Its French Swiss Customer Service in 90 Days.
French Swiss customer service requires a different approach than any other European market. An outdoor equipment brand selling across Amazon.fr, Cdiscount, and their own website had a French-speaking Switzerland problem. Not a product problem. Not a marketing problem. A customer…
Omnichannel Customer Support Integration in APAC Markets
Omnichannel Customer Support Integration in APAC Markets Expanding into APAC markets like Japan, Thailand, and Taiwan requires a unified approach to customer communication.In these markets, messaging platforms are not secondary communication channels — they are the primary way customers expect…
Prime Day 2026 Is Over in 23 Markets. Still Coming in Japan, Australia, India, and Brazil. Here’s What Global Sellers Need to Know Right Now.
Prime Day customer support doesn’t end when the event ends. For global sellers, what happens after Prime Day — in returns, reviews, and support queues — often has a bigger impact on long-term performance than the sales spike itself. If…
The Distributor Called in French. The Support Team Only Spoke English. Here’s What That Cost — and How to Fix It.
Chinese inverter exports to Africa grew 51% in the first four months of 2026. French-speaking markets like DRC and Côte d’Ivoire are driving the fastest growth. Most brands still have no bilingual support structure for the region. Here’s what that…
Shared or Dedicated Customer Service? Stop Guessing. Here’s the Answer.
Most brands overthink the choice between shared and dedicated customer service. The answer usually becomes obvious once you ask the right two questions — and neither of them is about volume. Start here You don’t need a long framework. You…
Jackie Xu at GCS Shenzhen 2026: “Customer Service Isn’t a Cost Center. It’s the Most Effective Trust Amplifier a Brand Has in a New Market.”
Callnovo CEO Jackie Xu shared three global customer service strategies for building customer trust through omnichannel support, localization, and AI-powered customer service at GCS Shenzhen 2026.
International Toll-Free Number: Why Brands Lose 23% of Repeat Customers
An international toll-free number is no longer just a communication tool. For global brands, it has become an essential part of customer experience, customer retention, and business growth. Many eCommerce businesses invest heavily in advertising, website optimization, and product development.…
How a BBQ Brand Built a Dedicated Customer Support Team and Achieved Five Years of Customer Satisfaction
For consumer product brands, customer service is not only about answering questions. It is about protecting trust. When customers contact a brand for help, they expect fast responses, clear product guidance, and a support experience that feels professional from beginning…
Virtual Scribes in Healthcare: How Callnovo Helps Physicians Reduce EHR Burden
Virtual scribes in healthcare have become a practical solution for physicians overwhelmed by documentation—and Callnovo specializes in providing human-powered, HIPAA-compliant virtual scribes to help doctors spend less time on EHRs and more time with patients. Today’s physicians are facing a…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
Room 607, Building 1 [Shenchengjiao], Longhua Design Industrial Park, Hongmu Street, Longhua District, Shenzhen, Guangdong, 518110
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100