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What is After Call Work in a Call Center?

There is a lot more to working in a call center than simply picking up...

What is Average Handle Time in a Call Center?

In the industry of the modern day call center, there are a lot of buzz...

4 Reasons Why Outsourcing A Call Center Can Work For Your Business

Outsourcing your company's incoming traffic to a call center services company can dramatically increase productivity,...

Why You Should Outsource To A Bilingual Call Center

Since the dawn of the digital age, the world has never been closer together. We...

Why Good Customer Service Should Be A Priority For Your Small Business

There is a saying amongst many business owners that 1 happy customer is worth 7...

7 Key Call Center Metrics for E-Commerce Business

A call center can help your e-commerce business to flourish. By setting up a clear...

3 Ways to Future-proof Your Call Center

The need to future-proof your call center is a necessity given the scale at which...

5 Important Performance Metrics that an Inbound Call Center Should Be Tracking

Modern technology has made it relatively easy for Call Center Managers to determine how well...

Does your call center provide Full reporting ability to generate every aspect of history performance?

The success of a Call Centre lies in the relentless effort and exceptional performance of...

A Reputable Call Center: Important Areas that Need Extra Attention

Even though reputable call centers have systems or equipment for supervisors to manage and control...

Taking care of your customers should be at the top of your priorities especially if you want to make

Taking care of your customers should be at the top of your priorities especially if...

Hiring an English call center company should be your first step before going global – here’s why

The ultimate goal for every business organization is to reach the global market and compete...