A Beautiful Celebration of Joy | An International Colleague’s Wedding Invitations and Celebration, Callnovo’s Remote Blessing
2021-07-12
employee highlightwedding
As a result of the COVID-19 outbreak, our very own Callnovo Contact Center family and business partners joined remotely via Zoom on June 26th 2021 at 22:30 (10:30pm) Beijing Standard Time (BST) with Vince Lupe – one of our prominent colleagues from Bolivia – for
Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service
2021-06-07
Customer Service OutsourcingecommerceJapanLocalized Customer Servicemarket expansion
Japan’s e-Commerce Market: A Skillfully Successful Market Competitor Amongst Giants
As the 4th-ranking largest e-commerce market worldwide – right behind largely populous countries like China, the United States, and the United Kingdom – Japan is no stranger t
Virtual Assistance Customer Service Outsourcing: Advantages for Growing your Dental Practice
2021-05-21
Customer Service Outsourcingdental practicevirtual assistancevirtual assistance outsourcing
Virtual Assistance: Regarding Its Necessity and Advantages
As dental practitioners, running dental practices that make it their highest priority to ensure that dental patients’ dental health, hygiene, and overall well-being are in good shape – providing for t
International Toll-free Numbers (ITFN): Advantages and How Customer Service Outsourcing Increments Global Cross-border Sales Success
2021-05-03
1-800 toll-free numbersCustomer Service Outsourcingglobal e-commerce market-expansioninternational toll-free numbersuniversal international freephone numbers
“For e-Commerce sellers looking to go big and expand their business internationally to other countries to take advantage of sustained sales growth and a stronger competitive edge in the global eCommerce market, it’s vitally important to consider the advantages t
Interpersonal Skills (Customer Service): A Treatise on What They Are, their Benefits, and the Importance of Customer Service Outsourcing
2021-04-26
Customer Service Outsourcinginterpersonal skillssoft-skillstraining
“For commerce/eCommerce businesses alike, sales customers have been gradually shifting in their manner of thinking when it comes to which factors they consider as important to whether or not they’ll remain loyal to their favorite brands; compared to recent years
Workforce Management (WFM): Benefits, Best Practices, and the Importance of Customer Service Outsourcing Solutions
2021-04-12
Customer Service Outsourcingwfmworkforce management
“As Commerce and eCommerce (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) businesses alike – regardless of the industry – are met with new product/service demands, there’s a grand need for companies to consider the
KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing
2021-04-06
Customer Service Outsourcingkey performance indicatorskpilive chatlive web chat
“In consideration that it’s been estimated that approximately 41% of all consumers (significantly growing every year) are becoming accustomed to utilizing live web chat as their main communication method to connect with commerce and eCommerce businesses (i.e. eB
U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service
2021-03-29
Customer Service Outsourcingcustomer service standardsecommercelive web chatunited states
“The United States’ e-Commerce market has been basking in the spotlight over the past year due to its fast-driving eCommerce sales momentum despite the COVID-19 pandemic and is about to reach a long-awaited-for trillion dollar milestone next year (2022); this me
Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language
2021-03-17
ecommercelazada thailandLocalized Customer Serviceshopee thailandthailand
“Within Southeast Asia’s Thailand – officially recognized as the Kingdom of Thailand and formerly known as Siam – Lazada Group’s Thai e-Commerce platform and Shopee Pte Ltd’s Thai eCommerce platform have been flourishing when it comes to monthly traffic despite
Tier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business
2021-03-12
callnovo boliviaemployee highlightinterviewsolar energy inverter businesstech support
Recently, our very own Callnovo Contact Center had the wonderful opportunity to interview one of our very own 1st tier technical support team leaders (TL) for one of the clients that we serve in the South American country of Bolivia (La Paz, Bolivia) – recognize
English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-Proficient Bilingual Bolivian English/Spanish Speakers
2021-03-09
boliviaCustomer Service Outsourcingenglishlanguage skillsrecruitment process
“The South American country of Bolivia is considered as one of most technologically-advanced countries throughout all of Latin America that offers reputable education in the English language, focusing on the provision of high-quality English teaching from childh
Malaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers
2021-03-05
ecommerceLocalized Customer Servicemalaysiashopeeshopee malaysia
“Following Malaysia’s eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service s
Lazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language
2021-03-01
ecommerceLazadaLocalized Customer ServicevietnamVietnamese customer service
“Lazada Group’s Lazada website has been turning up great online shopper success within the booming eCommerce market that is found in Southeast Asia’s Vietnam despite the COVID-19 pandemic; with such e-Commerce sales success and an unprecedented opportunity for c
