Exceptional Multilingual Customer Support: How to Break eCommerce Global Market Competition and Ensure Business Success
customer experiencecustomer retentioncustomer serviceecommerceoutsourced call center
Due to the advancement of the Worldwide Web (WWW) and the standardization of commercial selling via the internet – eCommerce sellers (i.e. Amazon Sellers, Shopify Sellers, eBay Sellers, Lazada Sellers, Shopee Sellers, Online Stores, etcetera) have the world’s cu
Live Web Chat: The Extreme Importance and Key Benefits within the U.S. and Europe
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Over the past five years, live web chat — also known as live chat — has been increasingly becoming a mainstream and essential communication tool throughout the United States and Europe by which global consumers get in contact with eCommerce sellers (i.e. Amazon
Become the Most Preferable Shopee Seller with Excellent Customer Service
Cross border E-commerceShopee customer serviceTelephone customer service
The cross-border e-commerce market in Southeast Asia is becoming increasingly popular. Shopee, as one of the leading e-commerce platforms in Southeast Asia, is becoming the most preferred choice for global e-commerce sellers. It covers seven major and vast marke
The Enhancing of Chinese Brand Global Customer Experiences Through Global Communication Solutions
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Cross-border e-commerce sellers who are committed to the branding, digitalization, and globalization of Chinese enterprises have already possessed prospective awareness and have deployed overseas customer communication solutions in advance that enhance their bra
Four Major Limitations and Solutions for After-Sales Customer Service for Cross-Border E-Commerce Independent Sellers in 2020
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Independent cross-border e-commerce sellers have entered and maintained steady growth after 2-3 years of operation. Due to the insufficient human resources to manage a global after-sales customer service team, they have been experiencing a growing pressure. The
Five Key Soft Skills E-Commerce Customer Service Team Should Master
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On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent a
How IVR has Evolved from Traditional Button-based Menu Mazes to Natural Voice Navigation to Enhance Overseas Customer Service Experience via Toll-Free Numbers
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Regardless of whether cross-border e-commerce enterprises or SMEs, products that are sold to the US market through online marketplaces, for instance Amazon or independent e-commerce sites, are required to be equipped with an English after-sales customer service
The Key to Enhance Brand Image for Overseas Security Industry Through Outsourcing Customer Service for Long-Term Stability and Consistency
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The security service industry was originated in the United States in the early years. After half a century of industry development and evolution, it has gradually developed into a mature industry globally. The security market worldwide has an annual growth of 10
In Pandemic, The Secret of Chinese Medical Suppliers Initiating Overseas After-Sales Customer Service Solution for in 2 Weeks
after-sales servicee-commerce and overseas distributor channelse-cross-border commerceone-stop solution of customer serviceprofessional global contact center provider
Introduction: With the global pandemic outbreak, countries are waiting for Made in China! COVID-19 related-medical apparatus and supplies, for instance, test agents, surgical masks, goggles, gloves, protective clothing, ventilators, disinfectants, and thermomete
Utilizing CRM and Toll-Free Numbers can Encourage 5-Star Amazon Feedback Ratings and Improve Customer Reviews for Cross-Border Sellers
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An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. "Policy Update: Effective December 3, Amazon prohibits sellers from using languages
News | The Ultimate Outsourcing Guide to Enter the International Market for Chinese Innovative Technological Brands at CES Las Vegas 2020
Chinese innovative technologyEnglish-speaking customer serviceoverseas customer serviceGlobal Customer Serviceoverseas customer service
The annual Consumer Technology Exhibition CES (January 7-10, 2020) held in Las Vegas, US, has officially ended on January 10, 2020. CES is a global leading platform for all those who thrive on the business of consumer technologies and innovative products, also a
[Case Study] How can the future electronic component industry effectively outsource its customer service?
Review: As domestic electronic components gradually enter the era of low profits, cross-border e-commerce exports have begun to guide more and more electronic component suppliers to embrace the "Internet + industry" to enter the overseas market. By 2018, th
Are Cross-Border E-Commerce COD Orders Still Being Distributed Blindly?
COD (CASH ON DELIVERY),  commonly known as " CASH ON DELIVERY." COD has appeared frequently in the e-commerce industry in recent years, especially in cross-border export of e-commerce. Based on the low penetration rate of online payment in emerging mar