A company’s in-house customer service team or outsourced call center should be referred to as a contact center, as there are many channels of communication between the end customer and the company. Social media has become an increasingly important channel for marketing, sales, and customer service. Globally, we can monitor and operate clients’ social accounts like Twitter and Facebook on their behalf, which is the most effective way to communicate and interact with consumers. In the Chinese market, the most important social media network is WeChat. Callnovo’s Chinese contact center will guide you on how to set up an account and help you monitor and manage daily social media activities.
Today, Facebook, known as a social media giant, has more than 800 million active users, with nearly 500 million people actively using Facebook every day. To date, there are over 30 million active business pages on Facebook, using the social media platform to reach new customers and further attract old customers by sharing content and posting product promotion information.
For business owners, how to turn social media, often used for leisure, into a profitable channel for the company is a major challenge. The time and effort spent on managing social media accounts is also a significant concern for many merchants, and this is where Callnovo’s social media management service shines.
Our experience in social media management is very rich, and we can effectively help you with social media management and convert potential customers into your loyal fans. The social media management channels we provide for businesses include Twitter, Facebook, Google Plus, Instagram, Linkedin, WeChat, Weibo, etc. We will use a wealth of social media marketing strategies to help you expand your business, enlarge your brand influence, and achieve your business goals. This includes managing the daily content of the brand, mediating issues, monitoring fan trends for fan interaction, placing advertisements for you on social networks, and other tasks.Read More +