Introduction to Callnovo Contact Center Services

Introduction to Callnovo Contact Center Services

Callnovo Contact Center stands as a beacon of excellence in the realm of global customer service outsourcing.

Founded in 2004, with headquarters in Toronto, Canada, and Shenzhen, China, we operate 16+ centers worldwide, boasting a workforce of nearly 1,800 dedicated customer service representatives proficient in over 65 languages.

Our proprietary CallnovoDesk cloud platform, equipped with advanced AI capabilities, revolutionizes customer service management for enterprises worldwide.
About Callnovo
Brand Introduction
Callnovo derives its name from the fusion of “Call” symbolizing communication and “Novo” representing innovation. This reflects our commitment to driving innovation across our call center services, from global deployment strategies to cutting-edge technology platforms, ensuring operational excellence in a dynamic landscape.
Brand Positioning
Positioned as a premier global customer service and technical support outsourcing provider, Callnovo offers a comprehensive suite of services, encompassing operations and technology, to facilitate the international expansion of businesses of all sizes.

3 Reasons to Choose Callnovo for Global Customer Service Outsourcing tailored to Enterprises Expanding Overseas

Supports 65+ Global Service Languages
Callnovo supports over 65 native languages including English, Spanish, Russian, Korean, Japanese, French, Vietnamese, Indonesian, Malay, Thai, Portuguese, German, Dutch, Italian, and others. It covers over 250 countries and regions, serving a population of 5 billion and more.
Professional 1-to-1 Service from Account Managers
From business negotiations and technical integration to long-term successful operational management, the Callnovo’s team provides full-process, efficient, and thoughtful service for brand owners.
Global CRM Cloud Communication Technology
Callnovo has independently developed an omni-channel cloud communication platform and CRM customer relationship management system. It integrates toll-free phone numbers from over 120 countries, two-way SMS numbers, email, Facebook, Amazon, Shopify, and other remote attendance, quality control, management, learning, and evaluation integrated SaaS platforms.

Key Information at a Glance

One-Stop Solution,
Multi-Language,Cost-Effective, Friendly
Minimum Terms of Commitment
6 months
Hours Operations
24/7 service across 16+ global centers
MOQ of Agents to Start
1 agent
All Inclusive Full Outsourcing, Staffing, Seat Leasing
Global Operations Centers
Company Type
Privately Held
Year of Company Foundation
Quality Management
ISO90001 Certified, HIPAA Certified
Low-cost, cost-effective global solutions
Service Channels
Phone, SMS, Email, Online Chat, Social Media
Payment Currency
USD, RMB; Bank transfer, Telegraphic transfer, Paypal, etc.

65+ LanguagesSingle language, bilingual, and trilingual service and talent options are available.

Our language offerings span a vast spectrum, catering to diverse markets worldwide, including North America, Western Europe, Asia-Pacific, Nordic, Eastern Europe, Middle East, Latin America, and Africa. Whether single-language or multilingual support, we tailor solutions to meet every client’s unique needs.

North America: English, French, Spanish, Mandarin, Cantonese, Russian, Korean, etc.
Western Europe: English, Spanish, French, German, Italian, Portuguese, Dutch, etc.
Asia-Pacific: Mandarin, Cantonese, English, Japanese, Korean, Thai, Mongolian, Malay, Vietnamese, Lao, Khmer, Burmese, Hindi, etc.
Nordic: Finnish, Swedish, Norwegian, Danish, etc.
Eastern Europe: Polish, Greek, Romanian, Turkish, Russian, Bulgarian, Hungarian, Serbian, Czech, etc.
Middle East: Arabic, English, etc.
Latin America: Spanish, Portuguese, French, Creole, etc.
Africa: English, French, Swahili, etc.

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    Canada Headquarters
    Suite 1108, 3601 Highway 7 East
    Markham, ON L3R 8X6
    China Headquarters
    Room 1803, Shen Lan Shi Dai Building
    Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
    Shenzhen TR&D Operation Center
    No. 9988, Shennan Avenue
    Nanshan District, Shenzhen, Guangdong
    China, 518000
    Bolivia Operation Center
    Torre Las Americas, Av. Arce 2433
    La Paz, Bolivia
    Nicaragua Operation Center
    Suite 502 , Piso 5
    Managua, Nicaragua, 14038
    Philippines Operation Center
    Maharlika Highway Cabanatuan City
    Nueva Ecija, Philippines 3100
    Products & Services
    CallnovoDesk CRM
    Cloud Phone Platform
    Callnovo AI Assistant
    Screenshot/Attendance Monitoring App
    Remote Virtual Assistant
    Government Outsourcing Solutions
    Language Teacher Recruitment
    Global Talent Recruitment
    Multilingual Content Marketing
    E-commerce Customer Service
    HIPAA Compliant Call Center
    Gaming Customer Service
    Content Moderation
    Social Media Management
    Quick Links
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