Introduction to Callnovo Contact Center Services

Introduction to Callnovo Contact Center Services

Callnovo Contact Center is a professional technologically-empowered global customer service outsourcing provider, offering exceptional multilingual customer service outsourcing solutions to clients around the world. Established in 2004, Callnovo has its American headquarters in Toronto, Canada, and its Asian headquarters in Shenzhen, China.

With 16+ operations centers worldwide, it employs nearly 1,800 customer service representatives and supports over 65 languages. Callnovo has extensive global contact center operations experience across more than 40 industries.

With its self-developed CallnovoDesk cloud customer service platform, which supports multiple languages, time zones, and includes artificial intelligence, Callnovo empowers the intelligent service and management of the entire customer service process for global enterprises.
About Callnovo
Brand Introduction
The English name “Callnovo” is composed of “Call” for calling and “Novo” for innovation, symbolizing that Callnovo’s call center services (contact center services) are driven by innovation. Whether it’s global site selection and deployment, service processes, technological platforms, or operational management, Callnovo adheres to the principle of advancing with the times and maintaining innovative vitality in its operations.
 
Brand Positioning
Callnovo’s brand positioning in the international market is as a one-stop technologically-empowered customer service and technical support outsourcing operator, providing global multilingual services for businesses of all sizes worldwide. As a BPO service provider, Callnovo’s one-stop service (including operations and technology) provides significant convenience for the international market expansion of its enterprise clients.

3 Reasons to Choose Callnovo for Global Customer Service Outsourcing tailored to Enterprises Expanding Overseas

Supports 65+ Global Service Languages
Callnovo supports over 65 native languages including English, Spanish, Russian, Korean, Japanese, French, Vietnamese, Indonesian, Malay, Thai, Portuguese, German, Dutch, Italian, and others. It covers over 250 countries and regions, serving a population of 5 billion and more.
Professional 1-to-1 Service from Account Managers
From business negotiations and technical integration to long-term successful operational management, the Callnovo’s team provides full-process, efficient, and thoughtful service for brand owners.
Global CRM Cloud Communication Technology
Callnovo has independently developed an omni-channel cloud communication platform and CRM customer relationship management system. It integrates toll-free phone numbers from over 120 countries, two-way SMS numbers, email, Facebook, Amazon, Shopify, and other remote attendance, quality control, management, learning, and evaluation integrated SaaS platforms.

Key Information at a Glance

One-Stop Solution,
Multi-Language,Cost-Effective, Friendly
Minimum Terms of Commitment
6 months
Hours Operations
round-the-clock 24/7/365 service
MOQ of Agents to Start
1 agent
Service
All Inclusive Full Outsourcing, Staffing, Seat Leasing
Global Operations Centers
16+
Company Type
Privately Held
Year of Company Foundation
2004
Service Quality
ISO90001 Certified, HIPAA Certified
Cost
Low-cost, cost-effective global solutions
Service Channels
Phone, SMS, Email, Online Chat, Social Media
Employee
1800+
Payment Currency
USD, RMB; Bank transfer, Telegraphic transfer, Paypal, etc.

65+ LanguagesSingle language, bilingual, and trilingual service and talent options are available.

North America: English, French, Spanish, Mandarin, Cantonese, Russian, Korean, etc.
Western Europe: English, Spanish, French, German, Italian, Portuguese, Dutch, etc.
Asia-Pacific: Mandarin, Cantonese, English, Japanese, Korean, Thai, Mongolian, Malay, Vietnamese, Lao, Khmer, Burmese, Hindi, etc.
Nordic: Finnish, Swedish, Norwegian, Danish, etc.
Eastern Europe: Polish, Greek, Romanian, Turkish, Russian, Bulgarian, Hungarian, Serbian, Czech, etc.
Middle East: Arabic, English, etc.
Latin America: Spanish, Portuguese, French, Creole, etc.
Africa: English, French, Swahili, etc.

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    CANADIAN HEADQUARTERS
    Suite 1108, 3601 Highway 7 East, Markham,  ON L3R 8X6 Canada
    CHINESE HEADQUARTERS
    Baling Middle Road, Yueyanglou District, Yueyang City, Hunan Province, China, 414000.
    SHENZHEN TR&D CENTER
    No. 9988, Shennan Avenue, Nanshan District, Shenzhen, Guangdong, 518000
    BOLIVIAN OFFICE
    Ave. Arce 2433 " Torre las Americas" Segundo Mezanine, La Paz, Bolivia
    NICARAGUA OFFICE
    suite 502 , piso 5,Managua,Nicaragua,14038
    PHILIPPINES OFFICE
    Maharlika Highway Cabanatuan City Nueva Ecija Philippines 3100
    Service
    CallnovoDesk CRM
    Cloud Phone Platform
    AI Assistant
    Screenshot/Attendance Monitoring
    Remote Virtual Assistant
    Government Outsourcing Solutions
    Language Teacher Recruitment
    Global Talent Recruitment
    Multilingual Content Marketing
    E-commerce Post-sales Customer Service
    HIPAA Compliant Call Center
    Gaming Customer Service
    Content Moderation
    Social Media Management
    Languages
    English Call Center
    French Call Center
    Korean Call Center
    Indonesian Call Center
    Malay Call Center
    Vietnamese Call Center
    Spanish Call Center
    Russian Call Center
    Japanese Call Center
    Arabic Call Center
    Thai Call Center
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