Why Choose Callnovo’s HIPAA Compliant Call Center?

Decades of Expertise: With over 20 years of experience in various medical customer service scenarios, we guarantee exceptional service quality.
HIPAA Compliance: Our operations strictly adhere to HIPAA regulations, ensuring the confidentiality and security of medical information.
Integrated Technology: Benefit from our comprehensive CallnovoDesk platform, offering full-channel customer service technology for seamless operations.
Cost Efficiency: Save significantly on operational costs while maintaining superior service standards.
Enhanced Patient Experience: By entrusting us with your customer service, patients feel more secure and satisfied, fostering trust in medical institutions.

Safe and Reliable Medical Customer Service Outsourcing Solution

24/7 Availability: Empower hospital and clinic customer service processes with round-the-clock support, ensuring no message or call goes unanswered.
Multilingual Support: Our skilled team is proficient in over 65 languages, facilitating effective communication with diverse patient demographics.
Full-Channel SaaS Platform: Utilize a range of communication channels, including phone, email, live web chat, SMS, and social media, for seamless interaction.
Cost Efficiency: Maximize cost savings by leveraging native language capabilities while ensuring high-quality service.
PHI Confidentiality: Rest assured, as we maintain strict compliance with HIPAA regulations regarding medical data confidentiality and security.
HIPAA Compliant Call Center

Common Medical Customer Service Use Cases

Appointment Scheduling
Assist with clinical appointments and inquiries through online chat support and email.
Appointment Reminders
Send pre-appointment notifications and offer rescheduling assistance via SMS, email, and phone support.
Product Support
Provide product troubleshooting and technical assistance through online chat support and email.
Answering Service
Manage incoming calls and coordinate medical service processes via phone support and online chat.
Office Admin
Handle staff scheduling and recruitment management via email and phone support.
Medical Translation and Interpretation
Offer language interpretation and document translation services through telephone interpretation and video conferencing.
Can’t find the service scenario your medical institution is planning to outsource? Please inquire via Callnovo’s business team.

From Medical Information Security to HIPAA Compliance

Ensuring Protection of Medical Information in a HIPAA Compliant Call Center

The Health Insurance Portability and Accountability Act (HIPAA) safeguards an individual’s health information, referred to as “Protected Health Information” (PHI). PHI encompasses various aspects of an individual’s health, including past, present, or future physical or mental conditions, diagnoses, treatments, and personal details. It can be present in diverse forms, such as documents, voicemails, emails, faxes, or verbal exchanges.

If certain information, even without explicit identification, allows someone to deduce a patient’s identity, it falls under PHI. This includes the patient’s name, dates like birth or treatment, contact details, social security numbers, medical record identifiers, photos, fingerprints, voice prints, or any unique identifying numbers.

In today’s global healthcare landscape, numerous institutions, ranging from hospitals to clinics, opt to outsource service processes to customer service call centers. It is imperative for these institutions to choose a global outsourcing provider compliant with HIPAA regulations.

At Callnovo, we prioritize the protection of PHI and maintain rigorous adherence to HIPAA standards, ensuring the confidentiality and security of medical information.

Why choose Callnovo?Making every service a pleasant brand experience for customers.

Global Language Support
Access native-level language assistance in over 65 languages for seamless communication.
Dedicated Account Management
Receive personalized project management assistance from our attentive account managers.
Omni-Channel Service
Utilize multiple communication channels for effective problem-solving and increased customer satisfaction.
Global Operations Centers
Benefit from our 16+ overseas centers, providing 24/7 service without time zone constraints.
Custom CRM System
Enjoy efficient project management and service tracking through our proprietary CRM platform, CallnovoDesk.
Flexible Scheduling
Tailor service schedules to peak and off-peak seasons, optimizing resource utilization and cost efficiency.

The Choice of Many Brands for Medical Customer Service Outsourcing

Embark on a 7-Day Journey with Our Contact Center Platform. Try CallnovoDesk for Free Today!

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Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
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China, 518000
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La Paz, Bolivia
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Managua, Nicaragua, 14038
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Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
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