For this reason, it is essential that the first point of contact for customers is professional, courteous and convenient. Callnovo’s eCommerce call center services can enhance customer experience and expand business outreach in the global market. E-Commerce sellers will be rewarded with more loyal customers, higher conversion rates, and customer experience advantages over their competitors.

As an eCommerce contact center service provider, we offer telephone, email, social media and live web chat customer service that has global coverage and multilingual capability. With our multilingual staff fluent in over 30 languages, consumers can get their inquiries answered on all these platforms, helping build customer trust.

Our call center agents are thoroughly trained on your products or services so they can professionally converse with end customers on behalf of your company. When your brand works with our team, you’ll receive the best care possible.

The Benefits of eCommerce Call Center Outsourcing

Customer care plays a major role in the success of an enterprise. By outsourcing, you will be gaining access to professionals who have years of expertise and experience in customer service. Expert call center agents understand the needs of customers and will be able to assist you in retaining them.

Additional benefits of working with an eCommerce customer service call center include:

  • Scalability: Whether your call volume is small or large, our services scale with your needs. We can add additional agents as needed or scale back our team if you decide to reduce services.
  • Cost savings: Perhaps you’re experiencing rapid growth and don’t have the personnel to handle current call volume. By working with Callnovo’s experienced team, you won’t have to set up an eCommerce call center, hire additional employees or understand labor law in various international locales. You’ll also save a great deal of money on the equipment and technology necessary to answer a flood of calls.
  • Customer engagement: Our omni-channel call center has the capability to deliver consistency across service channels. This allows our agents to provide a customer experience that is seamless, unified and personalized.


Our Call Center Locations

From Fortune 500 companies to SME startup projects, our global clients span a variety of industries, including consumer electronics, education, transportation, security and cross-border eCommerce.

We have call centers located across the globe in China, Africa, South America, Europe and the Philippines. The most common languages for which our eCommerce call center services are available include:

  • Mandarin

  • Cantonese

  • English

  • Spanish

  • French

  • Russian

  • Korean

  • Japanese

  • Bahasa

  • Malay

  • Vietnamese

  • Portuguese

At Callnovo, we understand that a global customer service outsourcing process strategy generates brand value for your company. That’s why we can handle customer service calls regardless of whether you use an eCommerce site or specific platform to conduct business.


We work with various platforms, including:

  • eBay
  • Amazon
  • Wish
  • Lazada
  • Shopee
  • Tokopedia
  • Mercado Libre
  • AliExpress
  • Etsy
  • Jumia
  • Walmart.com
  • Shopify
  • mercadolivre.com.br
  • Americanas
  • Souq

Why Choose Callnovo?

With more than 15 years of outsourced global customer service operation experience, Callnovo can keep customers satisfied and build your presence. We are committed to handling all of your calls and other communications in a professional manner while ensuring that every customer receives friendly and knowledgeable help. Our expert customer service representatives have extensive experience and training with web-based businesses and their customers.

If you’re looking for a Shopify call center, we provide nonstop customer support so consumers will feel confident in their decision to shop with you. Our team handles both small and large call volumes around the clock, 24 hours a day, 7 days a week to solidify a reliable and trustworthy image of your company. With multilingual call center agents fluent in over 30 languages, we are ready to work with all of your customers, whatever their needs might be.

To learn more about our eCommerce call center services, request a quote today.