Callnovo Strengths

Low Cost

We understand how important the cost factor is in outsourced call center operations for clients. As a result, we try our best to save costs from all aspects. However, we don’t even cut a penny on important aspects. Because of this, Callnovo Outsourced Contact Center can ensure quality service while offer clients with competitive rates of services in the market.
We have accumulated strong experience and abundant resources in agent human resources, management strategy, technology sourcing, office management, risk management, management innovation. No matter which language you are looking for, our service price gives you surprisingly competitiveness. This competitiveness makes you stand out in the market quickly and long-lasting.

Multi-Site Large Scale

To ensure that our clients get the most affordable rates for our services we try our best to save costs in all aspects but in doing so we never compromise the quality of our services. Callnovo ensures the best services at competitive rates to all its clients. Our experience, resources, management strategies, technology, office management, risk management and management innovation make us the best in the business. Therefore, no matter what language you are looking for we assure you we can provide it to you on the best possible rates. Our lower prices will also help you get a competitive edge over your competition.

Mandarin
Spanish
Vietnamese
Hmong
Hindi
Japanese
German
Dutch
Czech
Romanian
Finnish
Cantonese
French
Khmer
Indonesian
Urdu
Korean
Tagalog
Hungarian
Greek
Turkish
Arabic
English
Thai
Lao
Malay
Punjabi
Russian
Ukrainian
Italian
Hebrew
Swedish
Portuguese

Superior Technology

Callnovo Outsourced Contact Center uses state-of-the-art call center technology and apply the technology to all clients regardless you are small business, medium business or large corporation. You, as client, do not need to invest anything in the call center facility because we already did. The best thing is that we have gained call center deep-industry technology know-how and we take advantage of the free open-source software. In this regard, you don’t need to pay high-cost appropriately software license fee while you enjoy all the advance features of nowadays cloud-based call center technology. Some of the features are listed below:

Dedicated Local and Toll Free Phone Number in 120+ Countries
ACD
IVR
Skills-based Routing
Queue Position Announcement
Voicemail
Real-time Service Level Display
Click-to-Dial
Predictive and Preview Dialing
Do-Not-Call Compliance
Detailed Call Log
Real-time Detailed Service Level Reporting
Client Access from Multiple Device
Full Recordings Achieving
Client Real-time Monitoring from Anywhere
Full Recordings Achieving
Client Real-time Monitoring from Anywhere

Agents to end-customers:

To ensure quality control we have specialists who analyze the interactions between agents and end-customers to ensure that very high-level language skills are used and proper customer care is provided. These quality control specialists conduct at least two checks per week per agent. And if the agent needs to improve his or her communication skills, he or she is provided with soft-skill training and are helped with their communication style. If an agent experiences difficulties in speaking or understanding a language then that agent is also assigned to one of our quality control specialists to help the agent improve his or her language skills.