
Superior Technology
Callnovo Outsourced Contact Center uses state-of-the-art call center technology and apply the technology to all clients regardless you are small business, medium business or large corporation. You, as client, do not need to invest anything in the call center facility because we already did. The best thing is that we have gained call center deep-industry technology know-how and we take advantage of the free open-source software. In this regard, you don’t need to pay high-cost appropriately software license fee while you enjoy all the advance features of nowadays cloud-based call center technology. Some of the features are listed below:
- Dedicated Local and Toll Free Phone Number in 120+ Countries
- ACD
- IVR
- Skills-based Routing
- Queue Position Announcement
- Voicemail
- Real-time Service Level Display
- Click-to-Dial
- Predictive and Preview Dialing
- Do-Not-Call Compliance
- Detailed Call Log
- Real-time Detailed Service Level Reporting
- Client Access from Multiple Device
- Full Recordings Achieving
- Client Real-time Monitoring from Anywhere
- Full Recordings Achieving
- Client Real-time Monitoring from Anywhere