We understand how important the cost factor is in outsourced call center operations for clients. As a result, we try our best to save costs from all aspects. However, we don’t even cut a penny on important aspects. Because of this, Callnovo can ensure quality service while offer clients with competitive rates of services in the market.
We have accumulated strong experience and abundant resources in agent human resources, management strategy, technology sourcing, office management, risk management, management innovation. No matter which language you are looking for, our service price gives you surprisingly competitiveness. This competitiveness makes you stand out in the market quickly and long-lasting.
Multi-Site Large Scale
To ensure that our clients get the most affordable rates for our services we try our best to save costs in all aspects but in doing so we never compromise the quality of our services. Callnovo ensures the best services at competitive rates to all its clients. Our experience, resources, management strategies, technology, office management, risk management and management innovation make us the best in the business. Therefore, no matter what language you are looking for we assure you we can provide it to you on the best possible rates. Our lower prices will also help you get a competitive edge over your competition.
Callnovo can provide outsourced contact center services in 35 languages with 10 locations world wide. Our call center agents have neutral English accents and can speak native languages fluently. They are also very well trained which ensures that they are aware of the culture of each country behind the language they speak.
Callnovo uses state-of-the-art call center technology and apply the technology to all clients regardless you are small business, medium business or large corporation. You, as client, do not need to invest anything in the call center facility because we already did. The best thing is that we have gained call center deep-industry technology know-how and we take advantage of the free open-source software. In this regard, you don’t need to pay high-cost appropriately software license fee while you enjoy all the advance features of nowadays cloud-based call center technology. Some of the features are listed below:
- Dedicated Local and Toll Free Phone Number in 120+ Countries
- Skills-based Routing
- Queue Position Announcement
- Real-time Service Level Display
- Predictive and Preview Dialing
- Do-Not-Call Compliance
- Detailed Call Log
- Real-time Detailed Service Level Reporting
- Client Access from Multiple Device
- Full Recordings Achieving
- Client Real-time Monitoring from Anywhere
Callnovo is ISO 9001 certified which is why all our clients have full confidence when they outsource to our call centers.
Agents to end-customers:
To ensure quality control we have specialists who analyze the interactions between agents and end-customers to ensure that very high-level language skills are used and proper customer care is provided. These quality control specialists conduct at least two checks per week per agent. And if the agent needs to improve his or her communication skills, he or she is provided with soft-skill training and are helped with their communication style. If an agent experiences difficulties in speaking or understanding a language then that agent is also assigned to one of our quality control specialists to help the agent improve his or her language skills.
Callnovo business team to client:
To ensure that our clients get that perfect collaboration experience we provide a personal touch to our services by emphasizing on excellent results，ethical services and transparent operation and communication so that our clients understand how important their businesses are to us.
Keeping our clients’ data secure is our top priority. We are a PCI compliant and ISO 27001:2005 certified company and we have taken a number of initiatives to protect our clients’ information, some of these include:
The phone servers are installed in secure environment and we have also installed firewalls and anti-hacking and monitoring software to monitor them. Only authorized IP addresses are allowed to access the phone system. Our administrators do weekly maintenance to ensure its safety.
Each location’s network is set to limit our agents’ access to emails and any other unrelated website or applications.
The USB ports of all our PCs have been nulled out to ensure that no information can be transferred through them. We also have Anti-Virus and Anti-Spy software’s in all our PCs.
Hiring and Training:
To ensure that we provide the best services we have a very strict hiring criterion. All our employees have to go through a background check to ensure that they do not have any felonies in their records. We also provide Fraud Prevention Training to our agents’ to increase awareness.
For complete safety in our offices, no writing utensils, papers or personal electronic equipment are allowed on the office premises.