Callnovo Success Cases
Callnovo has successfully implemented many short-term and long-term call center outsourcing projects in a wide spectrum of industries with very high success cases.
Among them, some projects are small businesses simply in need of single language customer service representatives to handle some small volume of inbound calls and emails to get started; some are medium businesses in need of a team of call center agents to conduct market survey or lead generation to expand the market-and, some are large corporations in need of hundreds of multi-language inbound customer service and sales representatives to handle customer contacts from all around the world.
At Callnovo, we can handle all of these easily with our professional call center team and facilities. The success cases listed below are some examples. Due to confidential reasons, we cannot release further details and names of the clients. We are always more than happy to leverage our nearly 20′ years’ call center experience, talent, and technology to empower your business!
Among them, some projects are small businesses simply in need of single language customer service representatives to handle some small volume of inbound calls and emails to get started; some are medium businesses in need of a team of call center agents to conduct market survey or lead generation to expand the market-and, some are large corporations in need of hundreds of multi-language inbound customer service and sales representatives to handle customer contacts from all around the world.
At Callnovo, we can handle all of these easily with our professional call center team and facilities. The success cases listed below are some examples. Due to confidential reasons, we cannot release further details and names of the clients. We are always more than happy to leverage our nearly 20′ years’ call center experience, talent, and technology to empower your business!
Outbound B2B Sales
UK SME in Food Industry
Client is a small business specializing in serving UK restaurants. Callnovo’s outbound B2B team makes telemarketing calls from China to UK Chinese restaurants to sell Alcohol Licensing courses. Client has reduced the labour costs by 60% by outsourcing the call center to Callnovo. In addition, the turn-over rate is extremely low compared with hiring staff in local London. All telephone calls are recorded for training and quality purposes so that the Client’s managers can quickly give tips and feedback to the telemarketing team, even when the Client’s managers are on the road.
Hours: 6 Hours / 6 Days
Language: Mandarin
Region: UK
Inbound B2C Sales and Customer Service
Inbound B2C Customer Service
Outbound B2C Lead Generation
Inbound B2C Customer Service and Sales
Outbound B2B Market Survey and Lead Generation
Inbound and Outbound B2B Customer Service and Lead Generation
Inbound B2C Customer Service, Social Media
