Vietnam Operations Center

Native Vietnamese Team; Serving Vietnam

Bilingual Communication Advantage

Callnovo’s Vietnamese call center is not just a hub of communication; it’s a bridge connecting cultures and languages. With the bilingual service capabilities of Vietnamese and Mandarin, and Vietnamese and English, Callnovo stands out for its ability to serve local Vietnamese customers with ease while also ensuring smooth communication with global customers and partners.

Cultural and Linguistic Expertise

As experts in language and Vietnamese culture, Callnovo’s staff deliver professional services while also conveying warmth and friendliness, deepening customer trust and connections.

Strategic Location and Localized Operations

The operation center located in Vietnam brings geographical advantages to Callnovo, enhancing service efficiency and customer satisfaction.

Personalized Service Experience

Callnovo offers tailor-made solutions to meet the diverse needs of businesses and customer groups, including customized events and routine customer maintenance.

Technology Integration and Comprehensive Services

Combining advanced technology and professional talent, Callnovo provides comprehensive service solutions, covering multiple fields such as e-commerce, technical support, and appointment management, ensuring that every touchpoint can offer a consistent and high-quality customer experience.

Vietnamese call center

Commitment to High Customer Experiences

Rich Talent: Multilingual talents in Vietnamese, Vietnamese-English bilingual, Vietnamese-Chinese bilingual, etc.
Professional Team: Our Vietnamese call center management team is not only proficient in Vietnamese but also in English and Chinese, and they know how to provide personalized and intimate service.
Efficient Service: Rapid response and efficient problem-solving, creating greater value for customers.
Human Care: Deep understanding of customer needs, providing service experiences beyond expectations.
Technological Superiority:  Multi-channel connection to the call center system such as Call, SMS, Facebook, WhatsApp, Instagram, etc.
Communication Resources: Vietnam nationwide 800 numbers, local numbers in Ho Chi Minh City, Hanoi, and other cities; Vietnamese two-way SMS number.

Rich Service Scenarios

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Customer Inquiry

Providing customers with information and assistance regarding products or services.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Technical Support

Assisting customers in resolving technical issues with electronic devices or software.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Order Processing

Managing customer orders, including order entry, processing, and delivery tracking.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Complaint Resolution

Addressing customer complaints to ensure customer satisfaction.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Booking Services

Assisting customers with service bookings, such as restaurant, hotel, or travel reservations.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Information Provision

Offering detailed information about services, products, or company policies.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Emergency Response

Providing immediate assistance during urgent situations or crises.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Feedback Collection

Gathering customer opinions and feedback to improve services or products.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Logistics Tracking

Order shipment confirmation, Real-time location update, Estimated delivery time, Handling delays, answering inquiries.

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.
Multilingual Communication

Communicating with customers in multiple languages to meet the needs of a diverse clientele.

Callnovo’s Insights and Outlook on the Vietnamese Call Center Industry

Rapidly Growing Economy: Vietnam is one of the fastest-growing economies in Asia, with a young population structure and a growing middle class. For international businesses, entering the Vietnamese market not only captures its domestic consumption potential but also leverages Vietnam as a manufacturing and export base for better expansion into other Southeast Asian markets.

Strategic Geographic Location: Vietnam’s central location in Southeast Asia is a significant advantage, being close to China and situated on international shipping and trade routes, providing businesses with a gateway to conveniently connect to other Southeast Asian countries and the global market.

Positive Environment for Foreign Investment: The Vietnamese government provides a positive environment for foreign investment, including tax incentives and convenient land leasing. This has attracted many multinational companies to set up branches here, including call centers, to serve both local and international markets.

Rich Multilingual Talent Resources: Vietnam has a large number of multilingual talents, especially among the younger generation, who are typically fluent in English and other foreign languages. Establishing a Vietnamese call center can fully utilize this talent advantage, providing efficient customer service.

Cultural Sensitivity and Localization Services: Understanding Vietnamese cultural characteristics and consumer behavior is crucial for successful operation. Setting up a Vietnamese call center helps businesses establish cultural connections, enhancing customer satisfaction and loyalty through localized customer service.

Digital Transformation and the Rise of E-commerce: With the acceleration of Vietnam’s digitalization process and the rapid development of e-commerce, consumers are becoming more accustomed to online shopping and using digital services. This requires businesses to establish an effective online customer support system, where a Vietnamese call center plays a key role.

Common Vietnamese Call Center Positions – Ensuring Smooth Daily Operation, Maintaining and Enhancing Customer Satisfaction, Improving Brand Reputation, and Achieving Business Growth Goals

Vietnamese Customer Service Representative

Provides customer consultation services, including answering product-related questions, order processing, complaint handling, etc.

Communicates with customers in Vietnamese, ensuring an international standard of service experience.

Collects customer feedback to provide a basis for improving products and services.

Vietnamese Data Analyst

Collects and analyzes customer service data to identify service trends and points of improvement.
Writes reports in Vietnamese, sharing insights and suggestions for improvement.
Assists in formulating more effective customer service strategies.

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