Vietnam Operations Center
Native Vietnamese Team; Serving Vietnam
Commitment to High Customer Experiences
Professional Team: Our Vietnamese call center management team is not only proficient in Vietnamese but also in English and Chinese, and they know how to provide personalized and intimate service.
Efficient Service: Rapid response and efficient problem-solving, creating greater value for customers.
Human Care: Deep understanding of customer needs, providing service experiences beyond expectations.
Technological Superiority: Multi-channel connection to the call center system such as Call, SMS, Facebook, WhatsApp, Instagram, etc.
Communication Resources: Vietnam nationwide 800 numbers, local numbers in Ho Chi Minh City, Hanoi, and other cities; Vietnamese two-way SMS number.
Rich Service Scenarios
Providing customers with information and assistance regarding products or services.
Assisting customers in resolving technical issues with electronic devices or software.
Managing customer orders, including order entry, processing, and delivery tracking.
Addressing customer complaints to ensure customer satisfaction.
Assisting customers with service bookings, such as restaurant, hotel, or travel reservations.
Offering detailed information about services, products, or company policies.
Providing immediate assistance during urgent situations or crises.
Gathering customer opinions and feedback to improve services or products.
Order shipment confirmation, Real-time location update, Estimated delivery time, Handling delays, answering inquiries.
Communicating with customers in multiple languages to meet the needs of a diverse clientele.
Callnovo’s Insights and Outlook on the Vietnamese Call Center Industry
Strategic Geographic Location: Vietnam’s central location in Southeast Asia is a significant advantage, being close to China and situated on international shipping and trade routes, providing businesses with a gateway to conveniently connect to other Southeast Asian countries and the global market.
Positive Environment for Foreign Investment: The Vietnamese government provides a positive environment for foreign investment, including tax incentives and convenient land leasing. This has attracted many multinational companies to set up branches here, including call centers, to serve both local and international markets.
Rich Multilingual Talent Resources: Vietnam has a large number of multilingual talents, especially among the younger generation, who are typically fluent in English and other foreign languages. Establishing a Vietnamese call center can fully utilize this talent advantage, providing efficient customer service.
Cultural Sensitivity and Localization Services: Understanding Vietnamese cultural characteristics and consumer behavior is crucial for successful operation. Setting up a Vietnamese call center helps businesses establish cultural connections, enhancing customer satisfaction and loyalty through localized customer service.
Digital Transformation and the Rise of E-commerce: With the acceleration of Vietnam’s digitalization process and the rapid development of e-commerce, consumers are becoming more accustomed to online shopping and using digital services. This requires businesses to establish an effective online customer support system, where a Vietnamese call center plays a key role.
Common Vietnamese Call Center Positions – Ensuring Smooth Daily Operation, Maintaining and Enhancing Customer Satisfaction, Improving Brand Reputation, and Achieving Business Growth Goals
Provides customer consultation services, including answering product-related questions, order processing, complaint handling, etc.
Communicates with customers in Vietnamese, ensuring an international standard of service experience.
Collects customer feedback to provide a basis for improving products and services.
Collects and analyzes customer service data to identify service trends and points of improvement.
Writes reports in Vietnamese, sharing insights and suggestions for improvement.
Assists in formulating more effective customer service strategies.