Korean Call Center

Korean Call Center

Callnovo’s native Korean Call Center enables you to access one of the world’s wealthiest and most mobile-centric consumer markets, Korea. Outsource your Korean Sales, Customer Service and Tech Support with us and we will assist your growth in the Korean language market.

What Callnovo’s Korean Speaking Call Center Can Do For You

Customer Service in Korean
Technical Support in Korean
(Level I, Level II and Level III Support)
Sales, Cross-Sell and Up-Sell in Korean
Back Office in Korean
E-Mail Support in Korean
Live Chat in Korean
Phone Answering in Korean
Order Management in Korean
Customer Retention in Korean
Fraud Monitoring and Investigations in Korean
Korean Social Media Management
Market Survey in Korean
Amazon Seller Customer Service in Korean
Ebay Seller Customer Service in Korean
Aliexpress Seller Customer Service in Korean
Taobao Customer Service in Korean

Why the Korean Language Speaking Market Is So Important

Korean Customer Service Outsourcing
The Republic of Korea (known as South Korea)’s population is over 50 million.
South Korea’s population density is more than 10 times the global average, making it one of the world’s most urbanized countries.
South Korea imports approximately 60-70% of its food requirements-mainly from the United States, China, Australia, Brazil, Japan and Canada.
South Korea has the highest median household income in Asia, and 2nd highest median singles income of all G20 nations.
South Korea was one of the few developed countries able to avoid recession during the global financial crisis of 2009.
Korean is in the Top 15 most used languages of the internet.
Over a third of South Koreans spend more than half of their total monthly disposable income on online purchases.

Korean Language Consumer Market Information

Koreans refuse to shop in inefficient and time-consuming ways. Online commerce is growing at breakneck speed since it allows consumers to save time and money.
Brands, fads and trends are considered representative of the consumer’s social status-largely influenced by media, online influencers and Korean celebrity endorsements.
South Koreans enjoy luxury spending, driven by a love of luxury and peer pressure.
Korean product lifecycles are often very short. New product or brand sales might explode, then decline, just as fast as the fad changes.
Korean consumers enjoy following popular trends as an affirmation of their cultural identity.
English proficiency in South Korea is moderate, but these consumers are hesitant to interact in a language they are only relatively familiar with.
Consumers in South Korea expect exemplary after-sales service, including a free, local contact number for support offered in native Korean.
South Koreans prefer retailers that offer home delivery, especially those that provide same-day delivery services. Once a brand’s products or services are considered fast and convenient, consumers will recommend them through social media or word of mouth.
Korea has the world’s 2nd highest percentage of mobile e-commerce sales, with over 50% of online purchases made on smartphones.

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