How to Develop Overseas Market of Auto Parts
Callnovo provides a one-stop multilingual customer service, outsourcing solutions to one of the largest auto parts importers and distributors in Canada—Tiger Auto Parts. With its combination of English-Spanish and English-French professional customer service tea
How to successfully manage your WeChat official account in China?
As we have explored, WeChat official account is a very powerful tool for growing your business in China but it is also a complex and very different digital eco-system to be working in. Partnering with a local specialist is key. We at Callnovo, a promin
Why you should consider WeChat official account for business in China?
For a WeChat user, adding an official account is practically the same as adding a friend. Users can also send messages to official accounts in the same way as their friends. This creates interesting opportunities to use WeChat official account as a customer
The Benefits Of WeChat Official Account For Your Business In China
What is WeChat official account? WeChat official account is a special type of account on the WeChat platform launched in 2012. Companies use these accounts to get in touch with their customers, both actively and passively. Marketing, sales of physical products a
What is CSAT And How Can It Help Your Business to Thrive?
In an age where the average service provider or freelancer flings out acronyms at confusing speed, it can be hard to keep track of what they all mean. CSAT is short for customer satisfaction and this measurement system is particularly accurate in measuring a bus
Is a Call Center Your Next Outsource Move?
Outsourcing is not a luxury meant solely for elite companies - today it’s easier than ever to leverage this strategy like a pro. In our age of high-tech communication, anything from IT support to payroll to sales can be handled by skilled partners located anywhe
The Future of Technical Support Outsourcing: What You Should Know
It can be scary for businesses as we move further into the digital age, the world is getting smaller and smaller and it's beginning to feel claustrophobic. Ignoring the digital market means severing a global customer base and so at least providing some form of o
Multilingual Tech Support: What Every Business Should Know
We are approaching an age where the entire world is your potential audience. The internet has brought those who take to digital markets a reach that knows no boundaries. Multilingual tech support is a must when you're reaching out a worldwide customer base and e
Key Performance Indicators for Customer Service
Customer service is one of the most important parts of any company, but many of these businesses fail to measure their performance correctly. They overlook some or all of the key performance indicators (KPI) that can be used to measure how the company is doing a
Outsourcing Customer Service Call Centres: Helping global overseas Chinese merchants to efficiently “dig gold” in the Chinese market
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In order to stand out among a multitude of competitors and seize the market opportunity, the well-known 40-year-old Los Angeles all-inclusive service travel wholesalers - APF Travel's brand Golatin (hereinafter referred to as Golatin) and the Callnovo Call Centr
What is After Call Work in a Call Center?
There is a lot more to working in a call center than simply picking up a phone. After call work (ACW) is every bit as important as the calls themselves, but what exactly is ACW? After call work involves everything the operator does once the call has ended. Typi
What is Average Handle Time in a Call Center?
In the industry of the modern day call center, there are a lot of buzz terms and metrics in order to gauge effectiveness and handle performance. As the industry becomes more and more competitive it's important to stay on top of these terms and understand their m
4 Reasons Why Outsourcing A Call Center Can Work For Your Business
Outsourcing your company's incoming traffic to a call center services company can dramatically increase productivity, lower running costs and help to grow your business. If you're considering doing so here are just a few reasons it can really help. Leave It To T