Russian Customer Service Call Recording Sample

Russian call center

Post-sales Service

Callnovo’s Russian outsourced call center enables you to access the largest global Russian speaking marketplace. Outsource your Russian Sales, Customer Service and Tech Support with us and we will assist your growth in the Russian language market.

Our service Channels:

Outbound/Inbound Calls, Email, Online Chat, Social Media, such as VK.

Why Outsource Your Russian Market’s After-Sales Service?

Russian call center

Maximize Efficiency, Minimize Costs

Outsourcing slashes operational expenses, freeing up resources for your core business growth.

Unlock Expertise

Tap into a pool of specialized, multilingual talent offering seamless Russian-language support that elevates customer satisfaction.

Scale with Ease

Flex and flow with market demands without the weight of fixed costs – upscale effortlessly during peak seasons, downscale when it’s slow.

Stay Focused

Keep your eyes on the prize – your main business objectives – while we handle the complexities of after-sales care.

Always Available

Offer your Russian customers round-the-clock support, ensuring they always have help at hand, no matter the hour.

Culturally In Tune

Benefit from service providers who speak the language of your Russian customers – literally and culturally – for a more personalized touch.

Risk Reduction

Spread your operational risks and ensure compliance with industry standards, all while under the watchful care of outsourcing pros.

Tech Advantage

Leap ahead with cutting-edge technology and innovative customer service solutions, minus the hefty investment.

Choose to outsource your after-sales service in Russia to Callnovo Russian Call Center and watch your customer loyalty – and your bottom line – grow.

What Callnovo’s Russian Outsourced Call Center Can Do For You

Russian E-commerce Customer Service
Sales, Cross-Sell and Up-Sell in Russian
Technical Support in Russian (Level I, Level II and Level III Support)
Back Office in Russian
E-Mail Support in Russian
Live Chat in Russian
Phone Answering in Russian
Order Management in Russian
Customer Retention in Russian
Fraud Monitoring and Investigations in Russian
Russian Social Media Management (VK,, Rutube, Facebook, Twitter, Instagram, etc.)
Service desk in Russian
Ozon-ru Seller Customer Service in Russian
Ebay Seller Customer Service in Russian
Aliexpress Seller Customer Service in Russian
Ulmart Customer Service in Russian

Russian Language Consumer Market Information

Russia is the largest country in the world, covering 1/6th of Earth’s landmass, spanning across 11 time zones, and including more than 100 ethnic groups. English is not widely spoken.
Russophones (Russain speakers) are dispersed throughout other countries of the former Soviet Union including Ukraine, Belarus, Kazakhstan, Kyrgyzstan, Latvia, Armenia, Azerbaijan, Estonia, Georgia, Lithuania, Moldova, Tajikistan, Turkmenistan and Uzbekistan, as well as large emigrant populations in Israel, USA, Germany, etc.
The emergent countries of the former Soviet Union have struggled through numerous political, economic and social challenges since the union’s dissolution in 1992. The people of the former Soviet Union are extremely proud of their history, traditions and cultural values.
74% of Russians live in urban areas, including 12 cities with populations over 1 million.
The infrastructure in the former Soviet Union is considered seriously underdeveloped, which creates many logistics challenges for businesses seeking to operate there.
Russian consumers are discerning and sophisticated with an appreciation for quality made items and luxury brands.
Fashion, beauty, quality electronics (new and used), household appliances and DIY auto parts are popular e-commerce segments.
Payment options in the former Soviet Union often involve cash because credit cards are not common. Couriers often wait for customers to try on clothing and test electronics before receiving cash payments.
Russian is considered one of the more difficult languages for English speakers to master.

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