Providing professional multilingual customer service outsourcing for visa centers of consulates worldwide.
With increasing global population mobility, foreign consulates worldwide have begun outsourcing visa processes to professional visa center companies for enhanced efficiency and service.
This trend, which originated in the United States, has been adopted by countries like the United Kingdom, Canada, Australia, and others. Outsourcing has significantly improved the visa application process, making it more efficient and convenient for travelers, immigrants, students, and businesspeople.
This trend, which originated in the United States, has been adopted by countries like the United Kingdom, Canada, Australia, and others. Outsourcing has significantly improved the visa application process, making it more efficient and convenient for travelers, immigrants, students, and businesspeople.
Customer-oriented contact centers serve as vital communication hubs for visa centers, providing essential information and coordination for visa applicants. A well-trained team can address inquiries regarding visa policies, fees, processes, and requirements, ensuring a smooth and reliable visa application experience. Confidentiality regarding applicant information is paramount in the operation of these centers.
Callnovo is a preferred and long-trusted customer contact center partner recognized by the governments and visa centers of many countries worldwide. The service languages include English, French, Spanish, Mandarin Chinese, Cantonese, Malay, Indonesian, Thai, Lao, Mongolian, Korean, Japanese, Khmer, Haitian, and dozens of other service languages. Callnovo has over ten years of continuous experience in customer service operation management in visa call contact centers.
Callnovo is a preferred and long-trusted customer contact center partner recognized by the governments and visa centers of many countries worldwide. The service languages include English, French, Spanish, Mandarin Chinese, Cantonese, Malay, Indonesian, Thai, Lao, Mongolian, Korean, Japanese, Khmer, Haitian, and dozens of other service languages. Callnovo has over ten years of continuous experience in customer service operation management in visa call contact centers.
Why Choose Callnovo
Global Multilingual Service
With proficiency in over 65 languages and strategically deployed operations centers, Callnovo offers comprehensive language support tailored to clients’ needs.
Expertise in Visa Services
With extensive experience in managing various visa types, Callnovo provides real-time updates on documentation, processes, and requirements for countries worldwide.
Secure Operation Centers
Equipped with stringent security measures and robust management protocols, Callnovo ensures the confidentiality and integrity of client data.
Robust and Mature Operations Management
Flexible allocation and scheduling of customer service personnel during peak and off-peak visa seasons. Full-channel KPI key operation indicator management: Calls, Emails, Web Chat, Line, Skype, etc.
Expert in Global Communication Resources and Tech Integration
Apply for and activate phone numbers in various countries on behalf of clients. Integration with CRM software, such as Salesforce IVR hosting and design.
Highly Confidential and Secure Operating Solutions
Project Personnel: Due diligence on educational background, professional background, address verification, no criminal record, no history of drug use
Operations Centers: Independent isolated workspaces, fingerprint access control, surveillance camera monitoring
Network and Hardware: Isolated network, IP whitelist, hardware firewall, prohibition of irrelevant transmissions from PCs and software, etc.
Regular Security Audits: Quarterly analysis of information security measures, risk point checks, semi-annual vulnerability scanning, and intrusion detection on production systems
Emergency Response: 24/7 emergency response team
Comprehensive Information Security and Anti-Fraud Training: Implementation in all global operation centers, carried out by dedicated personnel, complete training records
Operations Centers: Independent isolated workspaces, fingerprint access control, surveillance camera monitoring
Network and Hardware: Isolated network, IP whitelist, hardware firewall, prohibition of irrelevant transmissions from PCs and software, etc.
Regular Security Audits: Quarterly analysis of information security measures, risk point checks, semi-annual vulnerability scanning, and intrusion detection on production systems
Emergency Response: 24/7 emergency response team
Comprehensive Information Security and Anti-Fraud Training: Implementation in all global operation centers, carried out by dedicated personnel, complete training records