Indonesian Call Center

Indonesian-Bahasa Indonesia (literally “the language of Indonesia”) is the official language of Indonesia. Callnovo’s Indonesian outsourced call center enables you to access one of the world’s largest emerging economies, Indonesia.  Outsource your Indonesian Sales, Customer Service and Tech Support with us and we will assist your growth in the Indonesian language market.

Why Choose Callnovo’s Indonesian Call Center:

Native Indonesian Speakers, Locally in Jakarta

Callnovo deploys its Indonesian call center locally in Jakarta, not only because Callnovo Jakarta call centers’ professional management and resources allow our clients to be more cost-effective, but also because our Jakarta call center team is ideally suited to the Indonesian-speaking service sector with their native accent, shared social values, and understanding of the nation’s diverse cultures and nuances.

Bilingual Indonesian Services Available from Jakarta

Callnovo Bahasa Indonesia call center also offers Indonesian & English Bilingual, Indonesian & Chinese Bilingual, and Indonesian & Malaysian Bilingual services. Callnovo’s team can perform business services on your behalf with bilingual services in markets that require bilingual skills. Callnovo will expertly translate and accurately represent the ethnic spirit of your brand identity.

Business Experience in Over 20 Industries

Callnovo has in depth experience in providing full Indonesian call center service to governments, small and medium business and fortune 500 companies across many industries including Telecom, IT, Big Data, Insurance, Visa and Immigration, Travel, Hotel, E-Commerce, Consumer Electronics, Health Product, Airlines, Ticketing, Energy, Food, Real Estate, Luxury, Fashion and Education etc.

Flexible Hours of Operation

Callnovo offers service whenever you want it, 24x7x365, 12x7x365, 8×5, after hours, etc.

Multiple Contact Channels

Callnovo is expert at delivering service via Phone, E-mail, Live Chat and Social Media.

Choose Shared or Dedicated Agents

Indonesian customer service, tech support, sales solutions by shared agents (work for multiple clients at same time) or dedicated agents (work for just one client) models.

International

Callnovo’s experienced Indonesian agents understand the various cultural nuances and local consumer behaviors in a variety of international Indonesian markets worldwide including Malaysia, Singapore, Taiwan, Middle East, Europe, United States, etc.

Multiple Sites

Callnovo has multiple Indonesian call center offices in Jakarta. You’ll never worry about scalability or regional disaster recovery issues.

Account Management and QA

Callnovo’s dedicated account management and QA teams are consistently in touch with you to ensure all services meet your standards or even beyond the standards.

No Project is Too Small or Too Big

There’s no need to worry whether your customer contact volume is only minimal as a start-up or in early stage, or if your customer contact volume is huge and you need a large team with hundreds of agents to support! Callnovo caters to both!

Easily Scalable

Callnovo’s services are easily scalable to suit clients’ business needs. Start with one agent and quickly scale up to hundreds of seats to handle increased call volume and cater to peak seasons and marketing promotions.

Cost-Saving

Not only will you save money on the enormous operations and HR costs of setting up a call center of your own, but you’ll also have long term peace of mind knowing that Callnovo will never compete with your business and your valuable client list is safe.

What Callnovo’s Indonesian Speaking Call Center Can Do for You:

  • Customer Service in Bahasa Indonesian
  • Technical Support in Bahasa Indonesian (Level I, Level II and Level III Support)
  • Sales, Cross-Sell and Up-Sell in Bahasa Indonesian
  • Back Office in Bahasa Indonesian
  • E-Mail Support in Bahasa Indonesian
  • Live Chat in Bahasa Indonesian
  • Phone Answering in Bahasa Indonesian
  • Order Management in Bahasa Indonesian
  • Customer Retention in Bahasa Indonesian
  • Fraud Monitoring and Investigations in Bahasa Indonesian
  • Indonesian Social Media Management
  • Market Survey in Bahasa Indonesian
  • Amazon Seller Customer Service in Bahasa Indonesian
  • Ebay Seller Customer Service in Bahasa Indonesian
  • Aliexpress Seller Customer Service in Bahasa Indonesian
  • Lazada Customer Service in Bahasa Indonesia
  • WeChat, BBM Customer Service in Bahasa Indonesia

Why the Indonesian Language Speaking Market Is So Important?

  • Indonesia is the world’s 4th most populous country (260 million), after China, India & USA.
  • Indonesia has the world’s #1 largest Islamic population (205 million Muslims).
  • Indonesia’s economy is the largest in South-East Asia at US $1 trillion.
  • Indonesia is the world’s 6th largest Emerging Market, after Brazil, Russia, India, China (BRIC) and Mexico.
  • Indonesia has the 5th most internet users in the world (132 million).
  • Indonesia’s e-commerce sales were US $5.65 billion in 2016, and projected to surpass $14 billion in the next five years as the number of online shoppers is expected to double.
  • Indonesia’s total imports have grown from US $98.7 billion in 2009 to $178 billion as of 2014.

Indonesian Language Consumer Market Information

  • Indonesia is the world’s third largest democracy, after India & USA.
  • Indonesia’s population is scattered and culturally diverse, with over 300 distinct ethnicities living on more than 6000 inhabited islands spread out over almost 2 million sq. kms of ocean.
  • The nation’s motto is: “Unity in Diversity” or “Many, Yet One.”
  • Indonesia’s is a relatively young population with a median age of 29.9 years, making half the population younger than age 30, and half older.
  • Indonesia has the world’s 4th most Facebook users (77 million), 3rd most Twitter users (24 million), and world’s #1 most BlackBerry Messenger (BBM) users (91 million).
  • BBM Messenger (including BBM Money instant mobile payments) for Android is the most popular smartphone app in Indonesia.
  • Despite the huge number of users, Indonesia’s social network usage by percentage of population (34%) is among the lowest in the entire Asia-Pacific region (average 63%).
  • Online Indonesians are best approached with a mobile first strategy. Almost half the population (43%) is accessing the internet via smartphone, the highest rate in South-East Asia.
  • Indonesia has 326.3 million active SIM subscriptions, 126% of the total population, indicating many citizens own more than one mobile device.
  • Indonesian online shoppers have almost doubled from 4.6 million in 2013 to 8.7 million in 2016.
  • Indonesian e-commerce is booming with a variety of online marketplaces competing for a piece of the pie, including Lazada (acquired by Alibaba), Zalora, Tokopedia, MatahariMall, Blibli, OLX, KasKus and Bukalapak.com