Customer Service Contact Center is an integral part of a company’s value proposition. These involve activities that enhance your customer’s level of satisfaction, with the aim of going beyond their expectations.
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.
Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to provide English inbound call center, Chinese inbound call center, Spanish inbound call center and more.
Callnovo China call center operation sites, Philippines call center operation sites and other languages outsourcing call center sites are all 24X365. We are very flexible in working hours so we can match different client’ customer service/after sales support call center requirements from different countries.
We have industry know-how and utilize state-of-the-art WFM (Work Force Management) software to manage the call center customer service/after sales support team shifts. Cutting cost is a definitely a key objective of ours and of clients. By working with our team, we will assist you in reducing the amount of money you spend on customer care and support. You will no longer need to hire dedicated employees to handle these tasks, nor will you need to invest in the facilities or equipment that customer service call centers require.
In addition, Callnovo customer service/after sales support call center team helps clients transform the customer service/after sales support team from a cost center into a profit center. We know how to convert a customer complaint into a positive social media marketing opportunity. We know how to strategize the call center customer service/after sales support workflow to gain productivity. Our abundant experiences in welcome-call, win-back, retention, up-sell, and cross-sell have gained high-level satisfaction from lots of clients.
Our services are completely flexible and scalable. If you need a few shared agents to handle after hour inbound calls, that’s no problem. If you later decide you want to shift into making a large number of outbound calls or your customer base increases, we can bring in a team of dedicated agents who provide you with customer care call center support at all hours of the day. With this flexibility, you never have to worry about having too few or too many agents. We are also capable of increasing your number of agents for specific time periods such as during the holiday season.
Inbound Customer Service/After Sales Support
Inbound customer service/after sales support is the process of receiving incoming calls from prospects and customers. Some calls come from people wanting to learn more about your business, products and services. Other calls come from people inquiring about their accounts, product issues or billing concerns. Inbound reps typically have access to contact management software solutions that allow them to open customer accounts, when applicable, to answer account-specific questions.
Outboun Customerd Service/After Sales Support
Outbound customer service/after sales support involves phone calls made from your business to customers. It is also an integral part to service and account management. Verifying account details, confirming profile changes, updating customers on account terms or product recalls, and following up on recent purchases are among the common duties of an outbound rep.
Some companies make routine follow-up calls a certain number of days after purchase. A rep might call, for instance, to ask how the product has worked for the customer and whether there are any issues.
Our Past Experiences in Outsourcing Customer Service/After Sales Support Call Center
- Billing Inquiry
- Account Refill
- Dealer Locator
- Hotel Booking
- Real Estate Virtual Assistant
- Welcome Call
- Amazon Seller Customer Service/After Sales Support
- Taobao Customer Service/After Sales Support
- Product Repair and Exchange Inquiry
- Plan Change
- Customer Satisfaction Surveys
- Visa Information Helpline
- Shipping Status Inquiry
- Airline Information and Ticket Booking
- Ebay Seller Customer Service/After Sales Support Ebay
- Tmall Customer Service/After Sales Support
- Account Information Update
- Refund Management
- Complaint and Issue Resolution
- Payment Information Update
- E-Commerce Website Product Update
- Aliexpress Seller Customer Service/After Sales Support
- JD Customer Service/After Sales Support
Some CustomerService/After Sales Support OutsourcingCall Center Clients
(Confidentiality agreements with some of our clients preclude us from providing a complete list)
|Multilingual Call Center||Deployed City||Language Services||International Markets|
|Chinese (Mandarin and Cantonese) Call Center||China||English & Chinese Bilingual, English & Mandarin & Cantonese trilingual||Greater China Region and overseas-Chinese communities|
|English Call Center||Philippines||English||United States, Canada, United Kingdom, Australia, Singapore, etc.|
|Spanish Call Center||South America||Spanish & English Bilingual, Spanish & Genman Bilingual, Spanish & Italian Bilingual, Spanish & French Bilingual, Spanish & Dutch Bilingual, Spanish & Russian Bilingual||United States, Mexico, Spain, South America, Central America|
|French Call Center||South America||French & English Bilingual, French & Spanish Bilingual, French & Russian Bilingual||France, Canada|
|Russian Call Center||East Europe||Russian & English Bilingual, Russian & Italian Bilingual, Russian & Romanian Bilingual||Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia, Azerbaijan, Estonia, Georgia, Latvia, Lithuania, Moldova, Tajikistan, Turkmenistan, Uzbekistan, Ukraine, Poland, East Germany, Czech Republic, Macedonia, Serbia, Slovakia, and Latvia Wait.|
|Korean Call Center||Seoul In Korea||Korean & English Bilingual, Korean & Chinese Bilingual, Korean & Janpanese Bilingual||Korean, American Korean community, Canadian Korean community, European Korean community|
|Japanese Call Center||Seoul In Korea||Janpanese, Janpanese & English Bilingual||Japan|
|Indonesian Call Center||Jakarta In Indonesia||Indonesian & English Bilingual, Indonesian & Chinese Bilingual, Indonesian & Malaysian Bilingual||Indonesia|
|Malay Call Center||Kuala Lumpur||English & Malaysian Bilingual, English & Mandarin & Cantonese trilingual, Malaysian & Mandarin & Cantonese trilingual||Malaysia|
|Vietnamese Call Center||Hanoi & Ho Chi Minh In Vietnam||Vietnamese & English Bilingual, Vietnamese & Chinese Bilingual, Vietnamese & French Bilingual||Vietnamese, American Vietnamese Community|
|Thai Call Center||Bangkok in Thailand||Thai||Thailand|
|Portuguese Call Center||South America||Brazilian Portuguese & Portugal Portuguese Bilingual, Portuguese & English Bilingual, Portuguese & Spanish Bilingual||Brazil, Portugal, Angola, Mozambique, Guinea-Bissau, Timor-Leste, Guinea-Bissau, Macau, Cape Verde, Sao Tome and Principe, and thousands of Portuguese-speaking immigrants around the world.|