
Callnovo is a technology-enabled leading mulitilingual contact center service provider specializing in global CX solution and outsourced operations. Callnovo supports 200+ languages with 15+ global sites.
At our core, we're passionate about customer service and have assembled the best talent and technology to empower brand interactions. By staying competitive in price, quality, flexibility, and technology, our brand always remains ahead of the game.
We are a multilingual, one-stop customer service and technical support call center that provides global technology-enabled outsourcing. We believe that our passion for the customer service outsourcing industry is the key to our success. Our top priority is to address the needs of our clients, and we are committed to creating exceptional global customer experiences for clients and brands around the world.
Callnovo can provide outsourced contact center services in 65 languages across 15 global locations. Our call center agents have a very authentic English accent and are able to communicate fluently with customers.
A company’s in-house or outsourced call centers nowadays should be called contact centers, because there are so many communications channels between end-customer and company. Social media has become a more and more important channel for marketing, sales and customer service. Worldwide, we can monitor and operate clients’ twitter, facebook and other social account on behalf to achieve the most efficient way to communicate with the public. Specifically, in China, the most important social media is Wechat. Callnovo china contact center will instruct you how to setup the account and help you monitor and manage daily social media activities. Nowadays social media Management plays a vital role in your business.
Outbound global customer service via the means of an outsourced customer contact center usually proposes the initiative to proactively contact customers from within the enterprise, which is a vital part of the customer contact center service process for some business operations; validating order information, confirming delivery addresses, satisfaction surveys, follow-ups, repair reservations, dealer dispatching, product recalls, upsells, etcetera are all within the responsibility of outbound customer service representatives.
Never have to worry about growing your brand and updating your fans with relevant content. We will help you write fresh unique contents to professionally manage your business’ social media channels. This will ultimately increase engagement, clicks conversions, and lead generation.
Callnovo has the advanced social advertising tools and strategies designed to grow your online presence, buіld truѕt and еѕtаblіѕh rеlаtіоnѕhірѕ with роtеntіаl customers. This will totally increase your brand or product awareness, lead generation, increase website traffic and influence sales.Let’s take social media management services off your shoulders, so you can focus on other important business areas to grow your business, increase credibility, fans, followers and establish your relevance today.Whether your business is in real estate, e-commerce, technology, nonprofit organization, manufacturing industry, consumer products whatever the case maybe, our social media management services will definitely position your business for success.Callnovo social media management services will transform your social media presence and optimize your social media channels to satisfy your marketing objectives.
What makes Callnovo a leading global customer service outsourcing partner? The Perfect Blend of Quality People and Cutting-edge Technology
Passionate Client Success Manager guides client through the initial implementation process into the future ongoing long-term high quality customer experience operation success in all languages globally
We screens out qualified talents, guides client through the training and pre-launch assessment, then consistently monitors CSAT, Client monthly review, agent attandance, KPI, as well as team spirit etc.
1 FTE minimum team size; Fast deployment on service team and contact center techonlogy globally; Supporting client scaling up and scaling down quickly
At a fraction of cost of client in-house hiring, Callnovo as a one-stop provider to handles client global customer service needs with native or near-native speakers, as well as home-grown state-of-the-art technology
From onboarding process to the future daily operations, Callnovo makes customer service outsourcing Simple and Relaxing!
Through a global optimized deployment solution of qualified talents, cutting-edge technology, and 16-years proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively
Suite 1108, 3601 Highway 7 East, Markham, ON L3R 8X6 Canada
No. 9988, Shennan Avenue, Nanshan District, Shenzhen, Guangdong, 518000
Room 1803, deep blue era gold tower, Baling Middle Road, Yueyanglou District, Yueyang, China, 414,000
Ave. Arce 2433 " Torre las Americas" Segundo Mezanine, La Paz, Bolivia