Callnovo Contact Center is your expert in providing exceptional global customer service solutions; with our experience in more than 40 industries, 18+ years in contact center experience, and our global coverage in 65+ native and secondary languages, we guarantee your business a strong competitive edge in the global market versus your competitors, as well as a strong long-term increase in customer loyalty.
A company’s in-house or outsourced call centers nowadays should be called contact centers, because there are so many communications channels between end-customer and company. Social media has become a more and more important channel for marketing, sales and customer service. Worldwide, we can monitor and operate clients’ twitter, facebook and other social account on behalf to achieve the most efficient way to communicate with the public. Specifically, in China, the most important social media is Wechat. Callnovo china contact center will instruct you how to setup the account and help you monitor and manage daily social media activities. Nowadays social media Management plays a vital role in your business.
Outbound global customer service via the means of an outsourced customer contact center usually proposes the initiative to proactively contact customers from within the enterprise, which is a vital part of the customer contact center service process for some business operations; validating order information, confirming delivery addresses, satisfaction surveys, follow-ups, repair reservations, dealer dispatching, product recalls, upsells, etcetera are all within the responsibility of outbound customer service representatives.
Never have to worry about growing your brand and updating your fans with relevant content. We will help you write fresh unique contents to professionally manage your business’ social media channels. This will ultimately increase engagement, clicks conversions, and lead generation.
Callnovo has the advanced social advertising tools and strategies designed to grow your online presence, buіld truѕt and еѕtаblіѕh rеlаtіоnѕhірѕ with роtеntіаl customers. This will totally increase your brand or product awareness, lead generation, increase website traffic and influence sales.Let’s take social media management services off your shoulders, so you can focus on other important business areas to grow your business, increase credibility, fans, followers and establish your relevance today.Whether your business is in real estate, e-commerce, technology, nonprofit organization, manufacturing industry, consumer products whatever the case maybe, our social media management services will definitely position your business for success.Callnovo social media management services will transform your social media presence and optimize your social media channels to satisfy your marketing objectives.
What makes Callnovo a leading global customer service outsourcing partner? The Perfect Blend of Quality People and Cutting-edge Technology
Passionate Client Success Manager guides client through the initial implementation process into the future ongoing long-term high quality customer experience operation success in all languages globally
We screens out qualified talents, guides client through the training and pre-launch assessment, then consistently monitors CSAT, Client monthly review, agent attandance, KPI, as well as team spirit etc.
1 FTE minimum team size; Fast deployment on service team and contact center techonlogy globally; Supporting client scaling up and scaling down quickly
At a fraction of cost of client in-house hiring, Callnovo as a one-stop provider to handles client global customer service needs with native or near-native speakers, as well as home-grown state-of-the-art technology
From onboarding process to the future daily operations, Callnovo makes customer service outsourcing Simple and Relaxing!
Request for a Quote
Full out our web quote form or communicate with our team directly about your needs
Callnovo Customize solution
Callnovo business team will customize an outsourced operation stragety and technology solution for your current size and needs, and will quote the price to you
We Build Your Team
Callnovo HR departement will start to match candidates in your field from our candidates pool. We will assess candidates language skills and service skills.
Connect Technology Solution
Callnovo IT department will start to customzie CRM and implement contact channel inter-connection, as well as other integration work if needed
Training and Onboarding
Client Success Manager will be focused and fully involve through out this most important step. We will closely communicate the monitor each single details to ensure the success
Go-Live and Expanding
Callnovo outsourced team begins to work just like a genuune extension of your in-house contact center team, providing world-class CX functions to assit your company grow.
Through a global optimized deployment solution of qualified talents, cutting-edge technology, and 16-years proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively
Suite 1108, 3601 Highway 7 East, Markham,
ON L3R 8X6 Canada
Room 1802-1803 Shenlan Shidai Building,
Middle of Baling Road, Yueyang, Hunan, China
Ave. Arce 2433 " Torre las Americas" Segundo Mezanine, La Paz, Bolivia
With Callnovo Contact Center as your expert outsourced tech support solutions provider, your business can rest, assured that it could provide exceptional tier 1 tech support at a fraction of the cost, saving on in-house operational costs, as well as ensuring that the majority of your end-customers / end-users have support access without your business having to use its expensive tier 2 and tier 3 tech support resources.
Callnovo Contact Center is highly skilled in B2B and B2C inbound and outbound sales services, guaranteeing a bright future for your business when it comes to sales success; we can aptly provide exactly what you would need so that you may quickly increase your prospective customer opportunities and in-turn increase your conversion rate percentages – giving your business the assurance that it needs when it comes long-term financial security.
With Callnovo Contact Center’s strong market survey and lead generation expertise, your business has the opportunity to amply expand its brand reach to customers throughout the world – without limitations, hitting the right demographics and ensuring that you reach the right prospective customer niches; the possibilities are endless – and, we can ensure that your business receives the long-term financial dividends.
Since the majority of eCommerce customers use social media to interact with businesses, we can understand why your business would want to take advantage of such platforms in order to reach more prospective customers; by collaborating with Callnovo Contact Center – an expert in social media management – we can guarantee that every interaction will count – turning curious consumers into long-term shoppers and guaranteeing that your business increases its customer acquisition rates.
