Outsourced Social Media Management

A company’s in-house or outsourced call centers nowadays should be called contact centers, because there are so many communications channels between end-customer and company. Social media has become a more and more important channel for marketing, sales and customer service. Worldwide, we can monitor and operate clients’ twitter, facebook and other social account on behalf to achieve the most efficient way to communicate with the public. Specifically, in China, the most important social media is Wechat. Callnovo china contact center will instruct you how to setup the account and help you monitor and manage daily social media activities. Nowadays social media Management plays a vital role in your business.

Facebook known as the social media giant today has over 800 million active users with nearly 500 million people actively using the website daily. Also, there are over 30 million small businesses active pages on Facebook as at now, using the social media platform to reach new customers and further engage existing customers through sharing content and product promotions.

As a business owner, it can be confusing to adapt a service often used for leisure into one that will bring results for your company. And also, managing your brand’s social media presence can be time-consuming and very demanding. This is where we come in.

Callnovo contact center team is experienced in managing your social media channels and convert your social media efforts and investments into more leads and sales. We are specialized in managing top-performing social media campaigns such as Twitter, Facebook, Google Plus, Instagram, LinkedIn, Wechat, Weibo for small and large business. At Callnovo, we employ relevant social media marketing strategies to grow your business, expand your reach and meet your business goals. From managing your brand’s daily content to mediating and monitoring interactions between your fans and followers. Callnovo is there to handle all your running advertising on any social network of choice.

Benefits of Social Media Marketing

Instant traffic with Social media management

Instant traffic more sales.

Outbound global customer service via the means of an outsourced customer contact center usually proposes the initiative to proactively contact customers from within the enterprise, which is a vital part of the customer contact center service process for some business operations; validating order information, confirming delivery addresses, satisfaction surveys, follow-ups, repair reservations, dealer dispatching, product recalls, upsells, etcetera are all within the responsibility of outbound customer service representatives.

Building trust with SEo Content with Instant traffic with Social media management

Building Trust with Prospective Clients.

Callnovo has the advanced social advertising tools and strategies designed to grow your online presence, buіld truѕt and еѕtаblіѕh rеlаtіоnѕhірѕ with роtеntіаl customers. This will totally increase your brand or product awareness, lead generation, increase website traffic and influence sales.Let’s take social media management services off your shoulders, so you can focus on other important business areas to grow your business, increase credibility, fans, followers and establish your relevance today.Whether your business is in real estate, e-commerce, technology, nonprofit organization, manufacturing industry, consumer products whatever the case maybe, our social media management services will definitely position your business for success.Callnovo social media management services will transform your social media presence and optimize your social media channels to satisfy your marketing objectives.

Step 1

Request for a Quote

Full out our web quote form or communicate with our team directly about your needs

Step 2

Callnovo Customize solution
Callnovo business team will customize an outsourced operation stragety and technology solution for your current size and needs, and will quote the price to you

Step 3

Sign Agreement We will send an e-agreement for you to review and sign. Only minimum 6 months with 1 FTE minimum team size

Step 4

We Build Your Team
Callnovo HR departement will start to match candidates in your field from our candidates pool. We will assess candidates language skills and service skills.

Step 5

Connect Technology Solution
Callnovo IT department will start to customzie CRM and implement contact channel inter-connection, as well as other integration work if needed

Step 6

Training and Onboarding
Client Success Manager will be focused and fully involve through out this most important step. We will closely communicate the monitor each single details to ensure the success

Step 7

Go-Live and Expanding

Callnovo outsourced team begins to work just like a genuune extension of your in-house contact center team, providing world-class CX functions to assit your company grow.

- 200+ Languages serving your global customers
- Experienced Multilingual Client Success Manager
- Expand your business global customer service team at your finger tips
- Lessen your burden of managing multiple vendors

- Flexible schedule to match your business changing needs
- Uninterrupted service during your holidays and vacations
- Client Success Manager oversees the operations while you are off
- Callnovo IT team non-stop support behind

- Latest and advanced voice communication technology
- AWS hosted CRM system
- Phone, SMS, Social Media, Chat, Email Omni-Channel
- Swift activation of ITFN 800 number and global city number
- Full Data Secuiryt Measures and GDPR Compliant

- Optimal Multi-site Offshore operation reducing client expenditure on customer care significantly
- Design customized deployment stragety for each individule client
- SME-Friendly. Minimum size of 1 FTE
- No Setup fee. No Hidden fee. No long-term contract