
Callnovo是一家专业的全球多语种客服外包运营商,我们为全球大小企业、中国出海品牌和跨境电商卖家提供一站式多语种客服外包运营方案和客户服务技术支持解决方案。我们于2004年成立于加拿大多伦多和湖南岳阳,在全球拥有15个海外本土客服运营中心,能够提供全球65+种语言24h/7天全渠道在线客服外包方案(电话、邮件、短信、在线聊天、社交媒体)
我们在客户服务中投入了极大的热情,并汇集了最好的人才和技术,为品牌客户互动赋能。当我们在价格、质量、灵活性和技术上保持竞争力时,我们的品牌就始终保持竞争力
我们是一家全球技术赋能的多语种一站式客户服务和技术支持客服外包(联络)呼叫中心。我们相信对客服外包行业的激情是我们成功的关键。我们把解决客户诉求放在我们的服务首要位置,我们非常愿意为全球客户和品牌方创造卓越的全球客户体验
Callnovo 可以在全球 15 个地点提供 65+种语言的外包联络中心服务, 我们的呼叫中心代理的英语口音非常地道,可以与顾客流利的沟通
A company’s in-house or outsourced call centers nowadays should be called contact centers, because there are so many communications channels between end-customer and company. Social media has become a more and more important channel for marketing, sales and customer service. Worldwide, we can monitor and operate clients’ twitter, facebook and other social account on behalf to achieve the most efficient way to communicate with the public. Specifically, in China, the most important social media is Wechat. Callnovo china contact center will instruct you how to setup the account and help you monitor and manage daily social media activities. Nowadays social media Management plays a vital role in your business.
Outbound global customer service via the means of an outsourced customer contact center usually proposes the initiative to proactively contact customers from within the enterprise, which is a vital part of the customer contact center service process for some business operations; validating order information, confirming delivery addresses, satisfaction surveys, follow-ups, repair reservations, dealer dispatching, product recalls, upsells, etcetera are all within the responsibility of outbound customer service representatives.
Never have to worry about growing your brand and updating your fans with relevant content. We will help you write fresh unique contents to professionally manage your business’ social media channels. This will ultimately increase engagement, clicks conversions, and lead generation.
Callnovo has the advanced social advertising tools and strategies designed to grow your online presence, buіld truѕt and еѕtаblіѕh rеlаtіоnѕhірѕ with роtеntіаl customers. This will totally increase your brand or product awareness, lead generation, increase website traffic and influence sales.Let’s take social media management services off your shoulders, so you can focus on other important business areas to grow your business, increase credibility, fans, followers and establish your relevance today.Whether your business is in real estate, e-commerce, technology, nonprofit organization, manufacturing industry, consumer products whatever the case maybe, our social media management services will definitely position your business for success.Callnovo social media management services will transform your social media presence and optimize your social media channels to satisfy your marketing objectives.
What makes Callnovo a leading global customer service outsourcing partner? The Perfect Blend of Quality People and Cutting-edge Technology
Passionate Client Success Manager guides client through the initial implementation process into the future ongoing long-term high quality customer experience operation success in all languages globally
We screens out qualified talents, guides client through the training and pre-launch assessment, then consistently monitors CSAT, Client monthly review, agent attandance, KPI, as well as team spirit etc.
1 FTE minimum team size; Fast deployment on service team and contact center techonlogy globally; Supporting client scaling up and scaling down quickly
At a fraction of cost of client in-house hiring, Callnovo as a one-stop provider to handles client global customer service needs with native or near-native speakers, as well as home-grown state-of-the-art technology
From onboarding process to the future daily operations, Callnovo makes customer service outsourcing Simple and Relaxing!
Request for a Quote
Full out our web quote form or communicate with our team directly about your needs
Callnovo Customize solution
Callnovo business team will customize an outsourced operation stragety and technology solution for your current size and needs, and will quote the price to you
We Build Your Team
Callnovo HR departement will start to match candidates in your field from our candidates pool. We will assess candidates language skills and service skills.
Connect Technology Solution
Callnovo IT department will start to customzie CRM and implement contact channel inter-connection, as well as other integration work if needed
Training and Onboarding
Client Success Manager will be focused and fully involve through out this most important step. We will closely communicate the monitor each single details to ensure the success
Go-Live and Expanding
Callnovo outsourced team begins to work just like a genuune extension of your in-house contact center team, providing world-class CX functions to assit your company grow.
Through a global optimized deployment solution of qualified talents, cutting-edge technology, and 16-years proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively
3601 Hwy 7 East, Suite1108, Markham, Ontario, Canada, L3R0M3
Room 1803, Shenlan Times Golden Tower, Balin Middle Road, Yueyanglou District, Yueyang City, Hunan Province, China
No. 9988 Shennan Avenue, Nanshan District, Shenzhen, Guangdong Province, China
Ave. Arce 2433 " Torre las Americas" Segundo Mezanine, La Paz, Bolivia