Markham, Ontario, Canada - one of the fastest-growing cities in the North American country and a.k.a. the High-tech Capital of Canada - held its 32nd Annual Business Excellence Awards ceremony in highlight of rising, reputable, local businesses’ and organizations’ entrepreneurial spirit, ingenuity, and success. We want to congratulate Callnovo Contact Center for becoming a top 3 finalist in the Global Business Excellence category this year. Take a look inside to learn more about this highly-anticipated ceremony and to read about Callnovo's exciting participation in the grand event.

Within the healthcare industry, patient data confidentiality is extremely vital. Recently, Callnovo wrote on benefits of HIPAA compliance for healthcare patients whereby it’s mentioned security concerns regarding personal data confidentiality breaches is a real problem, stating: “within the United States…

As 2022 comes to an end - and as global economies continue to gain ground in terms of growth as a result of increasing eConmerce sales - it cannot be stressed enough how important it is for your global eSeller to consider the advantages of eCommerce outsourcing; check out our guide on its advantages - as well as key eCommerce outsourcing best practices - so that your business can augment its long-term brand loyalty and gain an edge in the global competitive sales market(s) - leading to strong financial success and a grand, long-term brand legacy.

As global economies continue to reap from post-COVID (or close to post-COVID) eCommerce boosts, an omnichannel eCommerce strategy is vital in boosting your e-Commerce seller’s global product/service sales, allowing you to find strong, long-term global market sales gains – as well as augment your eCommerce Seller’s global brand reputation & customer loyalty; check out Callnovo's detailed guide on how to make that to happen and take your global eCommerce sales to the next level.

For global business looking to further expand into English language sales markets, it's very important to understand clearly what U.S. and U.K. consumers expect when it comes to quality customer service; find out inside how your business can be better equipped to meet your English-speaking customers' service needs.

To meet the current labor shortage pain points in the United States for travel nurse recruitment platforms such as the W Company, Callnovo provides superb English-language customer service outsourcing solutions that meet the high demand for customer service personnel, enabling businesses to successfully meet customer expectations without restrictions, bringing value to small and big brand names alike.

Callnovo provides after-sales support to a well-known electric scooter manufacturer; to keep the brand name confidential, we’ll use the name ISCT. ISCT primarily manufactures electric scooters, electric bicycles, and hoverboards for different purposes and consumer groups. After establishing a strong presence in…

When we look at the continent of North America, it’s impossible to overlook the sheer size of Canada. Canada has a massive land area of approximately 9-10 million square kilometers. However, it has only a population of around 38 million…

2021 will always be remembered as the year the term “metaverse” first appeared, ushering in a new age of rapid expansion of the global metaverse. The metaverse linked with augmented reality (AR), virtual reality (VR), three-dimensional technology (3D), artificial intelligence…