Callnovo Proudly-receives Finalist Spot in Markham’s Annual Business Excellence Awards (32nd)

Regarding the holder of the Markham Annual Business Excellence Awards, Markham, Ontario, Canada (part of the Regional Municipality of York, as well as the Greater Toronto Area) – a.k.a the High-tech Capital of Canada due to its numerous tech giants with established locations (such as AMD, Huawei, IBM, Motorola, Philips, Tesla, Qualcomm, amongst others) – is one of the fastest-growing cities in the North American country; following its yearly tradition, Markham – on Thursday, November 17th 2022 – held its 32nd Markham Annual Business Excellence Awards ceremony in highlight of rising, reputable, local businesses’ and organizations’ entrepreneurial spirit, ingenuity, and success.

Markham's mayor, Frank Scarpitti, presents the 32nd Markham Board of Trade Business Excellence Awards ceremony, addressing all invitees.

The Markham Annual Business Excellence Awards, held by the Markham Board of Trade (MBT), seriously-considers the hard, work, determination, and success of approximately 11,000 local Canadian businesses aspiring to positively-impact national/international customers with their products/services. Along with Markham’s entire community – closely presented alongside Markham City’s mayor, Frank Scarpitti – the 32nd Markham Annual Business Excellence Awards ceremony recognized & awarded organizations, businesses, and entrepreneurs throughout 10+ categories – participated in by various industries (such as: the staffing, orphanage, interior design, restaurant, food service, hospitality, auto, safety & security, engineering, healthcare industries – amongst others).

With dim, beautiful lighting, a video screen shows a placeholder image for the Markham Annual Business Excellence Awards ceremony while all invitees wait for the introductory address provided by Markham's mayor, Frank Scarpitti.

This year, the Markham Annual Business Excellence Awards ceremony was a complete success – one of the most anticipated despite the COVID-19 pandemic; since Canada has been overcoming the pandemic, the Board of Trade decided to hold the ceremony at the Hilton Toronto/Markham Suites Conference Centre & Spa instead of virtually.

As a small token of appreciation and honor, Callnovo Contact Center received a glass plaque for having become a finalist in Markham’s 32nd Annual Business Excellence Awards under the category of Global Business Excellence.
Having become a top 3 finalist in the MBT Business Excellence Awards under the category of Global Business Excellence, Callnovo's name is displayed alongside the other 2 finalists - and the winner - for the category; these are: Prolytics Consulting Group and Veoneer Canada Inc.

For the prestigious category of Global Business Excellence within the 32nd Markham Annual Business Excellence Awards, honoring companies achieving business success in global logistics and/or the exportation of products/services outside of Canada, Callnovo Contact Center – a global, multilingual, omnichannel call center outsourcing expert with experience in 40+ industries, has been providing superb customer service & technical support solutions to 1000+ global corporations & Fortune 500 companies – was honored for proud recognition as a top 3 finalist for the category. Callnovo – currently operating on 5 continents, with a workforce of ~1,500 global personnel with a dynamic background of professionalism & service experience, shares nearly 20 years of in-depth language talent, user-driven information technology & service, and management experience throughout varying cultures in different countries. Callnovo proportions tailored global CS technology and operations support according to the needs of worldwide clients in various industries. Due to its pristine service excellence, incredible accomplishments, and global recognition as a top outsourcing leader, Callnovo has become a top service provider for one-stop global customer service & tech support solutions for many Fortune 500 companies & international enterprises.

Jackie Xu, fonuder and CEO of Callnovo Contact Center - poses for the camera in the Markham 32nd Annual Business Excellence Awards ceremony, displaying the plaque that Callnovo received for becoming a top 3 finalist in the Global Business Excellence category.

Markham’s mayor, Frank Scarpitti, and the MBT Board Chair, Jack Ungar, congratulated Callnovo for becoming a finalist out of 11,000+ businesses in Markham. The finalist award recognizes Calnovo’s global, dynamic service team’s unwavering resolve to support global businesses and their customers with top-level service, ensuring global market growth & sales success.

Here’s a recap of Mr. Xu’s moving words of appreciation:

“I’d like to congratulate Callnovo’s global teams across the world for receiving this wonderful award; it’s your hard dedication all day and night that encourages Callnovo Contact Center to be recognized as a finalist out of 11,000+ companies in Markham this year. Let’s keep moving forward and focus on providing unique, creative tech-enabled services to our clients globally.”

About the Markham Board of Trade (Holder of the Markham Annual Business Excellence Awards):

The Markham Board of Trade (MBT), representing 700+ members from large corporations to small entrepreneurial ventures, is the premier business association serving Markham’s business community. For 35+ years, MBT has helped to enhance its members’ success by offering exclusive programs & services to assist them in growing their businesses & networks. MBT is a non-profit organization established to promote community, commercial & industrial growth, and to advocate on behalf of businesses with every level of government. Visit

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