For onshore businesses looking to find greater brand growth, a stronger brand identity & reputation, and a wider customer base bringing reputable sales market numbers, beating market competition, global market expansion via multilingual call center services is crucial – as, by expanding overseas, you have the unprecedented opportunity to enjoy top, global customer engagement opportunities bringing a whole slew of benefits – such as:
- new revenue streams,
- international financial incentives,
- global talent acquisition,
- a more reputable brand image, and
- a competitive edge.
To globally-expand to substantially-increment your customer engagement opportunities, build an international customer base sticking with you, and find wider global sales market success amongst competition, multilingual call center services can help. Callnovo Contact Center, talking about key multilingual customer support tips to enhance CX, mentioned regarding the practicality of multilingual call center services:
“with omni-lingual contact center services, you can build trust & rapport with local customers incapacitated to connect with your in-house service reps not speaking their languages; you can build diverse customer acquisition not limited as a result of language barriers, further-enhancing international sales opportunities due to global customer reach which influences long-term customer loyalty & brand ambassadorship.”
So you can capitalize on key multilingual call center services advantages, taking advantage of global sales markets and building a global brand legacy, let’s go through part 1 of our 2-part series on key multilingual call center services advantages for global business expansion; in part 1 of our series, we’ll touch on:
- what multilingual call center services are,
- what’s important in considering multilingual call center services, and
- how Callnovo’s customer-centric, omnichannel & multilingual call center/contact center outsourcing solutions help ensure wide-spread global business expansion success, taking global sales success to the next level.
Part 2 of our 2-part series on key multilingual call center services advantages for global business expansion will touch on:
- a recap of multilingual call center services and what’s important in their consideration,
- key advantages of multi-lingual call center services for global business expansion, and
- how Callnovo’s customer-centric, omnichannel & multilingual call center/contact center outsourcing solutions can help.
Let’s get started.
Multi-lingual Contact Center Services
for Global Sales Market Expansion (Part One)
What’re Multilingual Call Center Services?
With 7,150+ global, native languages, global communication simply isn’t – and shouldn’t be – limited. This further translates from personal-to-brand communication; you simply cannot take French CSRs and expect them to efficiently, seamlessly communicate with Arabic-speaking customers and vice versa. If your business is looking to globally-expand into foreign sales markets, having skilled language speakers is key to increasing your global customer base & overall customer loyalty.
Multilingual call center services allow you to delve into global sales markets – meaning you’ll be communicating with global consumers from varying cultures, time zones, and with different language needs; multi-lingual call & contact center services come with interpreter services, telephone translation services, and live, local language-speaking CSRs that communicate fluently with customers to understand their pre-sales/after-sales needs and provide valuable solutions. Furthermore, multilingual CSRs are adept at handling your service needs; when language barriers are eliminated, top-tier CX is guaranteed.
What should be Considered when Deciding
Upon Omnilingual Call Center Services?
So, what considerable factors help you decide upon whether to utilize omni-lingual call center services for your brand’s offshore expansion and long-term global brand growth – let’s take a look at them below:
Research Prospects’ Preferred Languages
Your go-global brand should thoroughly-understand where your traffic is coming from (i.e. all countries offering you significant sales opportunities); likewise, make sure to collaborate with your frontline staff to see if they’re having difficulty understanding or being understood by your prospective customers. A small tip: utilize your prospective country(ies’)’s latest census data to identify population numbers by ethnicity & more.
Focus on Native Speakers
While international customers tend to speak English when performing business transactions & inquiries, they prefer their native tongue for things apart from business – so, to boost sales opportunities & improve service, you should enable & fortify native language communication language in a way that your prospective customers feel comfortable. For example, for travel agency inquiries, most prospective clients prefer their native tongue even when they’re omnilingual.
Callnovo’s Customer-centric Solutions for Brand Loyalty Growth
Callnovo Contact Center enhances go-global businesses with top-tier customer-centric, multilingual & omnichannel outsourcing solutions; as your globally-expanding business considers multilingual call & contact center support, your go-global company is guaranteed to enhance its global, offshore market expansion & long-term global brand growth, taking your brand’s global sales success to the next level.
Here’s some key advantages to Callnovo’s outsourcing solutions:
- Native Language Support – meeting customers’ needs efficiently, conforming to cultural expectations, improving customer loyalty.
- Always-available Service – maximizing customer satisfaction/CX by continually meeting customers’ needs without limit.
- High-quality Expertise – quality service personnel skilled in areas as:
- customer-centric enthusiasm/service attitude,
- strong communication & soft-skills,
- intuitive logical thinking skills,
- complex product/service knowledge/skills, and
- acute management/operations skills.
- Omnichannel Support – accessible, rapid contact solutions through all comm. channels – guaranteeing always-ready support, leading to enhanced CX, influencing long-term customer brand ambassadorship/customer loyalty.
Multilingual call center services help expand your customer base growth opportunities and your global customer loyalty numbers – leading to strong global sales competition and future global, long-term sales success; as such, a multilingual support service strategy encouraging a growing, seamless customer engagement experience worldwide is vitally-important, bringing to fruition global customer acquisition & retention – and brand ambassadorship. To support you, Callnovo offers a customer-centric multilingual, omnichannel outsourcing solution to meet your go-global business’ market expansion needs, leading to global sales success & a global brand legacy.