The Philippines is now home to the largest call center industry in the world, having overtaken the Business Process Outsourcing (BPO) giant, India in 2013. Over one million Filipino skilled workers are directly employed in this human resource sector, and that number is expected to continue to rise to 1.3 million by 2016. The immense popularity of Philippines call centers in the BPO sector is due in large part to a perfect combination of two very important factors: Economics and Culture.
Economics is the other major contributing factor to making the Philippines the call center capital of the world. The nation’s financial conditions have allowed for massive, highly efficient call centers to be operated at only a fraction of the cost compared to most other native-English speaking countries where agents are paid up to four times as much just to meet the local minimum wages! This abundance of affordable human resources has encouraged strategic investments in the Philippines by leading BPO corporations, including Callnovo, whose combined operations have improved the lives of hundreds of thousands of highly educated and skilled Filipino workers. They’re providing steady, secure jobs with above average pay scales, on par with the incomes of professional accountants, doctors and lawyers! Indeed there are many examples where career professionals have crossed over to the BPO industry, bringing their specialized expertise to this growing pool of talent!
It’s estimated that the BPO industry will inject $25 Billion (USD) into the Philippines economy next year, representing 10% of the nation’s GDP and generating millions more indirect, spin-off jobs as this affluent work force buys new houses and condos, raises families and sends them to college, and spends on discretionary consumer goods and services. It’s a Win-Win-Win scenario for the people of the Philippines, the BPO service providers and their corporate clients, and the individual customers! The customers receive the highest in quality service, the BPOs and their clients protect their bottom line and look great doing it, and the people of the Philippines enjoy a much needed human resources employment boom that makes them the number one in the world! If you want your business to benefit from having a presence in the Philippines, whether you need one agent or one thousand, contact Callnovo to show you how you can improve your customer relations and save money doing it!
Large corporations often outsource their call center needs to other countries for a variety of reasons. While the common stereotype is that everything is outsourced to China, when it comes to call centers, the Philippines is actually home to a very large number of these operations. In 2016, for example, the industry employed 1.15 million people and saw revenue of $23 billion. Businesses from around the world have heavily invested in the Philippines call center industry to great benefit. Here are a number of key reasons why these global investors see the Philippines as the ideal location for call centers.
Cost is often one of the driving factors behind outsourcing. The Philippines offer a high return on investment for investors with few risks. The operating expenses in the country are often lower than those in other locations due to the lower cost of living. This lower cost reduces the cost of the workforce, too. Many recent graduates enter the workforce with a monthly salary that, to workers in the Western world, would be impossible to live on. Due to the lower costs of housing, utilities, food, and other necessities, however, this salary is more than enough to cover these expenses.
The Filipino culture places a high value on literacy, education, and knowledge. The country has a literacy rate of over 95%, and education is not only available but easily obtainable to everyone in the country. Employees enjoy taking on new projects and learning new skills, and many have strong creative talents. Before global investors moved into the Philippines, the economy was actually fairly weak, and a number of highly skilled workers sought opportunities outside of the country simply because they felt they could not find work that made use of their knowledge and skills at home.
The Philippines call center industry is supported by the government, creating a stable industry with fewer risks. While natural disasters and other issues have affected the country in recent times, the supplemental assistance the government has provided to this business process outsourcing industry has continued to make it stable and profitable for all involved. Location The Philippines is considered an excellent location for outsourcing. The country is centrally located in Asia and serves as a point of entry to the Asian markets for millions of professionals It serves as an international flight and shipping hub to the U.S. and Europe as well and is one of the key intersections between the Western and Eastern business worlds. These are just a few of the key points that make the Philippines call center industry attractive to global investors. Many expect the industry to continue to grow and expand in the coming years, building upon the solid foundation it has established.