HIPAA Call Center Requirements & How to Choose a HIPAA Compliant Call Center
As hospital admissions, physician visits, doctors visits, healthcare insurance claims, etc. rise, it’s direly-important to ensure the confidentiality of patients’ healthcare records and data. If your healthcare business is planning on outsourcing, then you should choose a viable HIPAA compliant call center. Check out our guide to help you make the right decision.
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Comparison US UK Customer Satisfaction Expectations and the Importance of Excellent English Language Customer Service
For global business looking to further expand into English language sales markets, it's very important to understand clearly what U.S. and U.K. consumers expect when it comes to quality customer service; find out inside how your business can be better equipped to meet your English-speaking customers' service needs.
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Callnovo Assists Nurse Recruitment Platforms – such as the W Company – Despite the Current United States Labor Shortage
To meet the current labor shortage pain points in the United States for travel nurse recruitment platforms such as the W Company, Callnovo provides superb English-language customer service outsourcing solutions that meet the high demand for customer service personnel, enabling businesses to successfully meet customer expectations without restrictions, bringing value to small and big brand names alike.
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Callnovo’s Top-Tier Customer Service Propels a Scooter Brand into the U.S. Market
Callnovo provides after-sales support to a well-known electric scooter manufacturer; to keep the brand name confidential, we’ll use the name ISCT. ISCT primarily manufactures electric scooters, electric bicycles, and hoverboards for different purposes and consumer groups. After establishing a strong presence in…
The Importance of an Omni-Channel Contact Center to a Brands’s Global Strategy
Amazon recently banned many Ecommerce sellers for generating fake reviews for their products – a well-known industry secret. This blockade pushed many global e-Commerce brands to pursue a different path. These brands are now working to develop unique brand premiums and independence…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100