insights · field notes
Latest from the field
August 3, 2021
German Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing
Find inside German phone etiquette (inbound/outbound) tips - plus the advantages of native German language customer service outsourcing.|Find inside German phone etiquette (inbound/outbound) tips - plus the advantages of native German language customer service outsourcing.
Read →
July 12, 2021
A Beautiful Celebration of Joy | An International Colleague’s Wedding Invitations and Celebration, Callnovo’s Remote Blessing
Following beloved wedding invitations from our prominent colleague, Vince, we at Callnovo celebrated his beautiful wedding w/ warm blessings.
Read →
June 9, 2021
Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service
Japanese eCommerce Market - the optimistic market growth prediction (2021-2025), customer service culture, and importance of CS outsourcing.|Japanese eCommerce Market - the optimistic market growth prediction (2021-2025), customer service culture, and importance of CS outsourcing.
Read →
May 21, 2021
Virtual Assistance Customer Service Outsourcing: Advantages for Growing your Dental Practice
Dental Practice Virtual Assistance Outsourcing: How to mitigate workload burnout and successfully meet all your patients' needs.|Dental Practice Virtual Assistance Outsourcing: How to mitigate workload burnout and successfully meet all your patients' needs.
Read →
May 3, 2021
International Toll-free Numbers (ITFN): Advantages and How Customer Service Outsourcing Increments Global Cross-border Sales Success
International Toll-free Numbers: find out their advantages and see how customer service outsourcing increments global e-Commerce sales success|International Toll-free Numbers: find out their advantages and see how customer service outsourcing increments global e-Commerce sales success
Read →
April 26, 2021
Interpersonal Skills (Customer Service): Their Benefits and the Importance of Customer Service Outsourcing
Interpersonal skills training can help your customer service teams provide superb customer experiences that secure long-term sales success.
Read →
April 12, 2021
Workforce Management (WFM): Benefits, Best Practices, and the Importance of Customer Service Outsourcing Solutions
Workforce Management - its benefits and best practices; futhermore, you will also see how customer service outsourcing can further help.
Read →
April 6, 2021
KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing
Become informed on live chat key performance indicators (KPI) - and, learn about the importance of customer service outsourcing.
Read →put the field notes to work