Callnovo Contact Center is your expert in providing exceptional global customer service solutions; with our experience in more than 40 industries, 18+ years in contact center experience, and our global coverage in 65+ native and secondary languages, we guarantee your business a strong competitive edge in the global market versus your competitors, as well as a strong long-term increase in customer loyalty.
Callnovo’s native Chinese call center solutions enable you to focus on the Greater China Region as well as overseas market expansion in Chinese communities.
The most populous country in the world, China is also the second largest global economy after the US. China is home to over 1.3 billion people and one of the most ancient, well preserved and guarded cultures in the world. Additionally, over 50 million Chinese emigrants have formed ethnically distinct Chinese communities in major cities around the globe. The Chinese people are very proud and protective of their cultural traditions. Any company that intends to do business with the Chinese market must adapt to their various languages and regional ways of thinking if they plan to have success. Callnovo’s Chinese call center agents have a native knowledge of China’s regional languages, traditions and cultural nuances, and can expertly help your business access and navigate this massive complex market.
China is a very positive, hopeful and forward looking nation and one of the great superpower nations of the planet. The booming upper-middle class has more than doubled in size since 2010, and is expected to double again by 2020, when affluent households are projected to exceed 100 million. That’s a lot of new disposable income! However, as a culture the people are also very loyal and protective of their traditions and language, making China one of the most daunting nations in business to localize for. Social media within China has polarized the market even further, with Chinese consumers quickly accepting or dismissing foreign businesses based on “word of mouth.” Furthermore, less than 1% of the Chinese population speaks English, requiring import companies to rise above business-as-usual. If only your company could reach this market on their wavelength, you would have a good chance to build loyal customer relationships to help carry your business into the future. Callnovo’s Chinese call centers can help bridge the span between your business and this highly lucrative marketplace.
Suite 1108, 3601 Highway 7 East, Markham,
ON L3R 8X6 Canada
Room 1802-1803 Shenlan Shidai Building,
Middle of Baling Road, Yueyang, Hunan, China
Ave. Arce 2433 " Torre las Americas" Segundo Mezanine, La Paz, Bolivia
With Callnovo Contact Center as your expert outsourced tech support solutions provider, your business can rest, assured that it could provide exceptional tier 1 tech support at a fraction of the cost, saving on in-house operational costs, as well as ensuring that the majority of your end-customers / end-users have support access without your business having to use its expensive tier 2 and tier 3 tech support resources.
Callnovo Contact Center is highly skilled in B2B and B2C inbound and outbound sales services, guaranteeing a bright future for your business when it comes to sales success; we can aptly provide exactly what you would need so that you may quickly increase your prospective customer opportunities and in-turn increase your conversion rate percentages – giving your business the assurance that it needs when it comes long-term financial security.
With Callnovo Contact Center’s strong market survey and lead generation expertise, your business has the opportunity to amply expand its brand reach to customers throughout the world – without limitations, hitting the right demographics and ensuring that you reach the right prospective customer niches; the possibilities are endless – and, we can ensure that your business receives the long-term financial dividends.
Since the majority of eCommerce customers use social media to interact with businesses, we can understand why your business would want to take advantage of such platforms in order to reach more prospective customers; by collaborating with Callnovo Contact Center – an expert in social media management – we can guarantee that every interaction will count – turning curious consumers into long-term shoppers and guaranteeing that your business increases its customer acquisition rates.
