What Callnovo’s Bahasa Indonesia Speaking Contact Center Can Do for You

  • Customer Service in Bahasa Indonesian
  • Technical Support in Bahasa Indonesian (Level I, Level II and Level III Support)
  • Sales, Cross-Sell and Up-Sell in Bahasa Indonesian
  • Back Office in Bahasa Indonesian
  • E-Mail Support in Bahasa Indonesian
  • Live Chat in Bahasa Indonesian
  • Phone Answering in Bahasa Indonesian
  • Order Management in Bahasa Indonesian
  • Customer Retention in Bahasa Indonesian
  • Fraud Monitoring and Investigations in Bahasa Indonesian
  • Indonesian Social Media Management
  • Market Survey in Bahasa Indonesian
  • Amazon Seller Customer Service in Bahasa Indonesian
  • Ebay Seller Customer Service in Bahasa Indonesian
  • Aliexpress Seller Customer Service in Bahasa Indonesian
  • Lazada Customer Service in Bahasa Indonesia
  • WeChat, BBM Customer Service in Bahasa Indonesia

Why the Indonesian Language Speaking Market Is So Important?

  • Indonesia is the world’s 4th most populous country (260 million), after China, India & USA.
  • Indonesia has the world’s #1 largest Islamic population (205 million Muslims).
  • Indonesia’s economy is the largest in South-East Asia at US $1 trillion.
  • Indonesia is the world’s 6th largest Emerging Market, after Brazil, Russia, India, China (BRIC) and Mexico.
  • Indonesia has the 5th most internet users in the world (132 million).
  • Indonesia’s e-commerce sales were US $5.65 billion in 2016, and projected to surpass $14 billion in the next five years as the number of online shoppers is expected to double.
  • Indonesia’s total imports have grown from US $98.7 billion in 2009 to $178 billion as of 2014.

Bahasa Indonesia Language Consumer Market Information

  • Indonesia is the world’s third largest democracy, after India & USA.
  • Indonesia’s population is scattered and culturally diverse, with over 300 distinct ethnicities living on more than 6000 inhabited islands spread out over almost 2 million sq. kms of ocean.
  • The nation’s motto is: “Unity in Diversity” or “Many, Yet One.”
  • Indonesia’s is a relatively young population with a median age of 29.9 years, making half the population younger than age 30, and half older.
  • Indonesia has the world’s 4th most Facebook users (77 million), 3rd most Twitter users (24 million), and world’s #1 most BlackBerry Messenger (BBM) users (91 million).
  • BBM Messenger (including BBM Money instant mobile payments) for Android is the most popular smartphone app in Indonesia.
  • Despite the huge number of users, Indonesia’s social network usage by percentage of population (34%) is among the lowest in the entire Asia-Pacific region (average 63%).
  • Online Indonesians are best approached with a mobile first strategy. Almost half the population (43%) is accessing the internet via smartphone, the highest rate in South-East Asia.
  • Indonesia has 326.3 million active SIM subscriptions, 126% of the total population, indicating many citizens own more than one mobile device.
  • Indonesian online shoppers have almost doubled from 4.6 million in 2013 to 8.7 million in 2016.
  • Indonesian e-commerce is booming with a variety of online marketplaces competing for a piece of the pie, including Lazada (acquired by Alibaba), Zalora, Tokopedia, MatahariMall, Blibli, OLX, KasKus and Bukalapak.com

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