Callnovo Contact Center is your expert in providing exceptional global customer service solutions; with our experience in more than 40 industries, 18+ years in contact center experience, and our global coverage in 65+ native and secondary languages, we guarantee your business a strong competitive edge in the global market versus your competitors, as well as a strong long-term increase in customer loyalty.
Callnovo’s native Japanese call center enables you to access the world's third-largest consumer market, Japan. Outsource your Japanese Sales, Customer Service and Tech Support with us and we will assist your growth in the Japanese language market.
What Callnovo’s Japanese Call CenterCan Do For You
Customer Service in NativeJapanese Call Center
Technical Support in Japanese (Level I, Level II and Level III Support)
Sales, Cross-Sell and Up-Sell in Japanese
Back Office in Japanese
E-Mail Support in Japanese
Live Chat in Japanese
Phone Answering in Japanese
Order Management in Japanese
Customer Retention in Japanese Call Center
Fraud Monitoring and Investigations in Japanese
Market Survey in Japanese
Japanese Social Media Management
Amazon Seller Customer Service in Japanese
Ebay Seller Customer Service in Japanese
Aliexpress Seller Customer Service in Japanese
Taobao Customer Service in Japanese
Why the Japanese Language Speaking Market Is So Important
Japan is the world’s third largest market after the U.S. & China in terms of consumer spending.
90% of Japan’s population of 127 million is online, the highest in the world. 70% (77 million) shop online.
Japan’s ecommerce market is expected to climb from $89 billion in 2016, to $122 billion by 2018.
Japanese is one of the Top 5 most used languages of the internet.
Japan has one of the world’s highest food import rates at 60%, exported primarily from the U.S., China, Australia, Canada and Brazil.
Japanese Language Consumer Market Information
Increased awareness of foreign culture through media is resulting in greater demand for foreign goods in the marketplace. Brands including McDonald’s, Ikea, Costco, Walmart and Amazon.com are some of Japan’s modern business success stories.
Less than 1% of Japanese speak a second language. Although English is taught in schools, lack of opportunity to practice it prevents most from achieving proficiency, and many Japanese feel anxiety attempting to speak it unless it’s perfect.
Traditional Japanese essential spending on multinational luxury brands is seeing year after year decline, as value spending on discount labels, private brands, bulk and online bargains continues to rise.
Singles are choosing more to live in smaller living spaces and compact apartments, rather than multi-family dwellings. This creates opportunities for products that are convenient to store.
Less than half of Japan’s working population has ever married, with declining fertility and population rates near the world’s lowest. As a demographic they are highly educated, upwardly mobile and tech savvy. They tend to be less materialistic, prefering to spend on technology and services more than products and goods.
Although online shopping continues to grow, Japanese still favour the excitingly convenient, high density shopping districts found throughout the cities of Japan.
Japanese are spending more time at home on their days off, surfing the internet, watching television, reading the newspaper, sitting around the house and listening to music.
After housing, food purchases are the second largest expenditure for a Japanese family, followed by clothing, technology, media & entertainment.
Japanese are among the world’s most health conscious consumers. Japan’s retail drug store and organic food sales continue to steadily rise.
Japan’s 2016 e-commerce sales are estimated to be over $100 billion USD.
Now is the time to successfully improve your brand's customer service experience; take action today to maximize on your long-term market benefits!