Korean Call Center
Callnovo’s native Korean Call Center enables you to access one of the world’s wealthiest and most mobile-centric consumer markets, Korea. Outsource your Korean Sales, Customer Service and Tech Support with us and we will assist your growth in the Korean language market.
What Callnovo’s Korean Speaking Call Center Can Do For You
Why the Korean Language Speaking Market Is So Important
Korean Language Consumer Market Information
Koreans refuse to shop in inefficient and time-consuming ways. Online commerce is growing at breakneck speed since it allows consumers to save time and money.
Brands, fads and trends are considered representative of the consumer’s social status-largely influenced by media, online influencers and Korean celebrity endorsements.
South Koreans enjoy luxury spending, driven by a love of luxury and peer pressure.
Korean product lifecycles are often very short. New product or brand sales might explode, then decline, just as fast as the fad changes.
Korean consumers enjoy following popular trends as an affirmation of their cultural identity.
English proficiency in South Korea is moderate, but these consumers are hesitant to interact in a language they are only relatively familiar with.
Consumers in South Korea expect exemplary after-sales service, including a free, local contact number for support offered in native Korean.
South Koreans prefer retailers that offer home delivery, especially those that provide same-day delivery services. Once a brand’s products or services are considered fast and convenient, consumers will recommend them through social media or word of mouth.
Korea has the world’s 2nd highest percentage of mobile e-commerce sales, with over 50% of online purchases made on smartphones.