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What Callnovo’s Korean Speaking Call Center Can Do For You

  • Customer Service in Native Korean
  • Technical Support in Korean (Level I, Level II and Level III Support)
  • Sales, Cross-Sell and Up-Sell in Korean
  • Back Office in Korean
  • E-Mail Support in Korean
  • Live Chat in Korean
  • Phone Answering in Korean
  • Order Management in Korean
  • Customer Retention in Korean
  • Fraud Monitoring and Investigations in Korean
  • Korean Social Media Management
  • Market Survey in Korean
  • Amazon Seller Customer Service in Korean
  • Ebay Seller Customer Service in Korean
  • Aliexpress Seller Customer Service in Korean
  • Taobao Customer Service in Korean

Why the Korean Language Speaking Market Is So Important

  • The Republic of Korea (known as South Korea) population is over 50 million.
  • South Korea’s population density is more than 10 times the global average, making it one of the world’s most urbanized countries.
  • South Korea imports approximately 60-70% of its food requirements, mainly from the United States, China, Australia, Brazil, Japan and Canada.
  • Korea has the highest median household income in Asia, and 2nd highest median singles income of all G20 nations.
  • South Korea was one of the few developed countries able to avoid recession during the global financial crisis of 2009.
  • Korean is in the Top 15 most used languages of the internet.
  • Over a third of South Koreans spend more than half of their total monthly disposable income on online purchases.

Korean Language Consumer Market Information

  • Koreans refuse to shop in inefficient and time-consuming ways. Online commerce is growing at breakneck speed since it allows consumers to save time and money.
  • Brands, fads and trends are considered representative of the consumer’s social status, and are largely influenced by media, online influencers and Korean celebrity endorsements.
  • South Koreans enjoy luxury spending, driven by a love of luxury and peer pressure.
  • Korean product lifecycles are often very short. New product or brand sales might explode, then decline just as fast as the fad changes.
  • Korean consumers enjoy following popular trends as an affirmation of their cultural identity.
  • English proficiency in South Korea is moderate, but these customers are hesitant to transact in a language they are only relatively familiar with.
  • Consumers in South Korea expect exemplary after-sales service, including a free, local contact number for support offered in native Korean.
  • Korea’s 2016 e-commerce sales totalled over $19 billion USD. This is projected to grow to over $32 billion USD by 2021.
  • Korea’s 2016 e-commerce sales totalled over $19 billion USD. This is projected to grow to over $32 billion USD by 2021.
  • Korea has the world’s 2nd highest percentage of mobile e-commerce sales, with over 50% of online purchases made on smartphones.
  • The Korean consumer mindset welcomes foreign influence, while remaining patriotically loyal to national brands.
  • The Korean language is viewed as an important element in Korean cultural identity.
  • South Korea has the world’s fastest Internet speed and highest smartphone ownership.
  • Korean consumers are extremely tech-savvy and mobile-centric. They are well-informed and value focused, reading and writing social media reviews of their purchase most of the time.
  • Koreans refuse to shop in inefficient and time-consuming ways. Online commerce is growing at breakneck speed since it allows consumers to save time and money.

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