You get peace of mind because the Callnovo professional one-stop Multilingual customer service call center will be your one-stop solution provider and focus on each single details of call center operations, from CSR recruiting to training, from call volume forecast to WFM (Work Force Management), from SLA management to QA. We work on all these call center operation details so that you don’t need to. No project is too small or too big, you can get started with a few CSRs to hundreds of CSRs.

No long term commitment, you are using our service on-demand. With this service, you get

  • (DID) Phone numbers from 80+ countries. With local phone numbers setup in each country, you customers will feel you are right at the door and just a phone call away. The perfect customer service experiences starts from here.
  • Advanced Call Center platform. Full function of call center hi-tech, including, IVR, Music-on-hold, ACD etc.
  • You will get all real-time recordings on the cloud for monitoring and training purposes.
  • Conference Call. Our platform also allow you connect into the conversation for multiple-party conference calls.
  • The CSRs will handle emails on your behalf
  • Live Web Chat. The CSRs will handle your website live web if it is needed.
  • Social Media Management. The assistant will help you publish blogs or promotional content to Craigslist, Twitter, Facebook, WeChat, Weibo and Youtube at your guidance.
  • You will have access to all the call report in details, such as customer caller ID, call time, talk length, call disposition, call trend, SLA etc

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  • Customer Service CSRs in native languages from our call centers from China, Philippines and many other countries. The CSRs will be very professionally trained of your product or service so that they can talk with the end-customers on behalf of your company professionally. We can speak Chinese Mandarin, Chinese Cantonese, English, Spanish, Filipino, Thai, French, Portuguese, Russian, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Khmer, Korean and Japanese.
  • Single POC (Point of Contact). You don’t need to contact different managers for different languages. Callnovo will assign a single POC for you so that you can easily manage the multi-language call center.
  • Customer Service Team Leaders, Trainers, QA specialists from global call centers. The call center team leaders, trainers, QA specialists are optional depending on your specific operation requirements.
  • 24X7X365 Operation hours. Depending on your business requirements, we can arrange CSRs work according to your customer service business arrangement.
  • Flexibly scale up or down on demand. You can start with 1 CSR or 100 CSRs according to your business outsourcing requirements. You may also want to scale up the customer service team in busy season or scale down in low season. Let Callnovo handle all these dynamics for you so you can have peace of mind operating your core business.
Multilingual Call Center
Deployed City
Language Services
International Markets
Chinese (Mandarin and Cantonese) Call Center
English & Chinese Bilingual, English & Mandarin & Cantonese trilingual
Greater China Region and overseas-Chinese communities
English Call Center
South America、Pakistan、Philippines
United States, Canada, United Kingdom, Australia, Singapore, etc.
Spanish Call Center
South America
Spanish & English Bilingual, Spanish & Genman Bilingual, Spanish & Italian Bilingual, Spanish & French Bilingual, Spanish & Dutch Bilingual, Spanish & Russian Bilingual
United States, Mexico, Spain, South America, Central America
French Call Center
South America
French & English Bilingual, French & Spanish Bilingual, French & Russian Bilingual
France, Canada
Russian Call Center
East Europe
Russian & English Bilingual, Russian & Italian Bilingual, Russian & Romanian Bilingual
Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia, Azerbaijan, Estonia, Georgia, Latvia, Lithuania, Moldova, Tajikistan, Turkmenistan, Uzbekistan, Ukraine, Poland, East Germany, Czech Republic, Macedonia, Serbia, Slovakia, and Latvia Wait.
Korean Call Center
Seoul In Korea
Korean & English Bilingual, Korean & Chinese Bilingual, Korean & Janpanese Bilingual
Korean, American Korean community, Canadian Korean community, European Korean community
Japanese Call Center
Seoul In Korea
Janpanese, Janpanese & English Bilingual
Indonesian Call Center
Jakarta In Indonesia
Indonesian & English Bilingual, Indonesian & Chinese Bilingual, Indonesian & Malaysian Bilingual
Malay Call Center
Kuala Lumpur
English & Malaysian Bilingual, English & Mandarin & Cantonese trilingual, Malaysian & Mandarin & Cantonese trilingual
Vietnamese Call Center
Hanoi & Ho Chi Minh In Vietnam
Vietnamese & English Bilingual, Vietnamese & Chinese Bilingual, Vietnamese & French Bilingual
Vietnamese, American Vietnamese Community
Thai Call Center
Bangkok in Thailand
Portuguese Call Center
South America
Brazilian Portuguese & Portugal Portuguese Bilingual, Portuguese & English Bilingual, Portuguese & Spanish Bilingual
Brazil, Portugal, Angola, Mozambique, Guinea-Bissau, Timor-Leste, Guinea-Bissau, Macau, Cape Verde, Sao Tome and Principe, and thousands of Portuguese-speaking immigrants around the world.
Arabic Call Center
North Africa
Arabic; Arabic & English Bilingual; Arabic & French Bilingual; Arabic & French & English Multilingual; Arabic & German & English Multilingual
Saudi Arabia, yemen, the united Arab emirates, Oman, Kuwait, bahrain, Qatar, Iraq, Syria, Jordan, Lebanon, Palestine, Egypt, Sudan, Libya, Tunisia, Mauritania, Algeria and Morocco are among the west Asian, middle eastern and African

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Now is the time to successfully improve your brand's customer service experience; take action today to maximize on your long-term market benefits!

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