What Callnovo’s Portuguese Speaking Call Center Can Do For You

  • Fraud Monitoring and Investigations
  • Portuguese Social Media Management (WhatsApp, Facebook, Instagram, Messenger, Twitter, Skype, Snapchat, Pinterest,Telegram, Tumblr, etc.)
  • Market Survey in Portuguese
  • MercadoLivre Seller Customer Service in Portuguese
  • Ebay Seller Customer Service in Portuguese
  • Alibaba Seller Customer Service in Portuguese
  • CNova Customer Service in Portuguese
  • Customer Service in Native Brazilian Portuguese, as well as Portugal Portugese
  • Technical Support in Portuguese (Level I, Level II and Level III Support)
  • Sales, Cross-Sell and Up-Sell in Portuguese
  • Back Office in Portuguese
  • E-Mail Support in Portuguese
  • Live Chat in Portuguese
  • Phone Answering in Portuguese
  • Order Management
  • Customer Retention

Why the Portuguese Language Speaking Market Is So Important

  • Portuguese is the official language of Brazil, Portugal and several of the fastest growing
  • economies of Africa including Angola and Mozambique.
  • Brazil’s economy is the 8th largest in the world.
  • Brazil’s retail ecommerce sales are the 9th largest in the world.
  • Brazil ecommerce growth is forecast to exceed 10% over next five years, exceeding $130 billion USD.
  • Angola’s enormous mineral and petroleum reserves place it among the fastest-growing economies in the world.
  • Mozambique’s annual average GDP growth has been among the world’s highest since 2001.
  • Portuguese is an official national language on four different continents, with a combined geographic area double the size of the European Union.
  • Portuguese is actively promoted and taught in several African nations as an international language of business and opportunity, including Namibia and South Africa.

Portuguese Language Consumer Market Information

  • Lusophones is another word for Portuguese-speaking people.
  • There are over 270 million Portuguese-speaking people (ie. Lusophones) in the world.
  • The Lusophone Commonwealth is an intergovernmental organization for the mutual cooperation of the community of Portuguese language countries, mainly consisting of former colonies of the Portuguese Empire.
  • Brazilian Portuguese is slightly different from that spoken in Portugal and the African nations largely due to Brazil’s long independence from colonial rule since 1822.
  • According to UNESCO data, Portuguese is the fastest-growing European language after English, with the highest potential for growth as an international language in southern Africa and South America.
  • MercadoLivre ranked first with 27.7 million unique visitors, followed by CNova with over 23 million visitors.
  • The average online buyer in Brazil generated $273 USD in online commerce revenues in 2016. This figure is projected to grow to $312 by 2022.
  • Brazil’s most popular online retailers are MercadoLivre, CNova, B2W Digital, Buscapé, Google Shopping, Magazine Luíza, Walmart, Alibaba, Amazon and Netshoes.
  • Portugal has a high-income economy with a well developed market, and is ranked the 3rd most peaceful nation in the world, behind Iceland & New Zealand.
  • 60.5% of the Brazilian population purchased products online in 2016. For 2018, this figure is expected to exceed 73%.
  • 69% of Brazilian online buyers are 35 years old or older. 35% are between 35-49 years old, and 34% are aged 50 plus. 23% are 25-34 years old, and 8% under age 25. The average online shopper age is 43.4 years.
  • The growing majority of Brazilian online buyers are female, but only by a narrow margin.
  • Amazon’s net revenue in Brazil from 1st quarter 2017 to 1st quarter 2018 increased from $35.7 billion to $51 billion USD, an impressive growth of 42%.

Now is the time to successfully improve your brand's customer service experience; take action today to maximize on your long-term market benefits!

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