Callnovo’s Portuguese outsourced call center enables you to scale with one of the world’s fastest growing and important business languages, Portuguese. Outsource your Portuguese Sales, Customer Service and Tech Support with us and we will assist your growth in BOTH dialects of Brazilian Portuguese AND Portugal Portuguese.
What Callnovo’s Portuguese Speaking Call Center Can Do For You
- Fraud Monitoring and Investigations
- Portuguese Social Media Management (WhatsApp, Facebook, Instagram, Messenger, Twitter, Skype, Snapchat, Pinterest,Telegram, Tumblr, etc.)
- Market Survey in Portuguese
- MercadoLivre Seller Customer Service in Portuguese
- Ebay Seller Customer Service in Portuguese
- Alibaba Seller Customer Service in Portuguese
- CNova Customer Service in Portuguese
- Customer Service in Native Brazilian Portuguese, as well as Portugal Portugese
- Technical Support in Portuguese (Level I, Level II and Level III Support)
- Sales, Cross-Sell and Up-Sell in Portuguese
- Back Office in Portuguese
- E-Mail Support in Portuguese
- Live Chat in Portuguese
- Phone Answering in Portuguese
- Order Management
- Customer Retention
Why the Portuguese Language Speaking Market Is So Important
- Portuguese is the official language of Brazil, Portugal and several of the fastest growing
- economies of Africa including Angola and Mozambique.
- Brazil’s economy is the 8th largest in the world.
- Brazil’s retail ecommerce sales are the 9th largest in the world.
- Brazil ecommerce growth is forecast to exceed 10% over next five years, exceeding $130 billion USD.
- Angola’s enormous mineral and petroleum reserves place it among the fastest-growing economies in the world.
- Mozambique’s annual average GDP growth has been among the world’s highest since 2001.
- Portuguese is an official national language on four different continents, with a combined geographic area double the size of the European Union.
- Portuguese is actively promoted and taught in several African nations as an international language of business and opportunity, including Namibia and South Africa.
Portuguese Language Consumer Market Information
- Lusophones is another word for Portuguese-speaking people.
- There are over 270 million Portuguese-speaking people (ie. Lusophones) in the world.
- The Lusophone Commonwealth is an intergovernmental organization for the mutual cooperation of the community of Portuguese language countries, mainly consisting of former colonies of the Portuguese Empire.
- Brazilian Portuguese is slightly different from that spoken in Portugal and the African nations largely due to Brazil’s long independence from colonial rule since 1822.
- According to UNESCO data, Portuguese is the fastest-growing European language after English, with the highest potential for growth as an international language in southern Africa and South America.
- MercadoLivre ranked first with 27.7 million unique visitors, followed by CNova with over 23 million visitors.
- The average online buyer in Brazil generated $273 USD in online commerce revenues in 2016. This figure is projected to grow to $312 by 2022.
- Brazil’s most popular online retailers are MercadoLivre, CNova, B2W Digital, Buscapé, Google Shopping, Magazine Luíza, Walmart, Alibaba, Amazon and Netshoes.
- Portugal has a high-income economy with a well developed market, and is ranked the 3rd most peaceful nation in the world, behind Iceland & New Zealand.
- 60.5% of the Brazilian population purchased products online in 2016. For 2018, this figure is expected to exceed 73%.
- 69% of Brazilian online buyers are 35 years old or older. 35% are between 35-49 years old, and 34% are aged 50 plus. 23% are 25-34 years old, and 8% under age 25. The average online shopper age is 43.4 years.
- The growing majority of Brazilian online buyers are female, but only by a narrow margin.
- Amazon’s net revenue in Brazil from 1st quarter 2017 to 1st quarter 2018 increased from $35.7 billion to $51 billion USD, an impressive growth of 42%.
Now is the time to successfully improve your brand's customer service experience; take action today to maximize on your long-term market benefits!
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