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Callnovo Overview

Callnovo is a business process outsourcing company specializing in contact center or call center services. We are a call center services company helping to manage your business and relieve your stress. Our team understands how much time it takes for one person to be responsible for constant phone calls, and there’s always a new question coming in. The difficulty is compounded when those calling don’t speak English. That’s where we come in! We have qualified people ready to assist in over 20 languages. That way, you won’t lose any business or damage relationships with people due to a language barrier ever again. We provide professional, flexible and customized call center solutions to small and large international companies.

We provide professional, flexible and customized call center solutions to small and large international companies. With more than 10 years experiences in many different industries and ability to serve 20+ languages in the global market, our goal is to make your outsourced call center with us a superior communication channel and a great helper for your business. Now you can focus on your core business with peace of mind and let Callnovo does professional and high quality job on the call center part.

Callnovo’s main strategy is offshore deployment and operation. For example, we provide Chinese Mandarin and Cantonese call center from China mainland, English call center from Philippines, Spanish call center and French from South America, Vietnamese call center from Vietnam. Very importantly, we put lots of efforts on HR and staff training. We believe the competitiveness on call center cost can provide creative strategy and unique advantages to our clients businesses. Our multi-lingual one-stop call center solution can also help clients expand business outreach in the global market quickly and nimbly.

We’re Professional!

We are professional. With more than 10 years of experience in many different industries, we know how to get the job done. From fashion to real estate to auto, we have it all! We have a team with a vast amount of knowledge and amazing customer service skills! We will handle all of your calls in a professional manner while ensuring that every customer receives friendly and knowledgeable help. Every service we offer is of the highest quality. And because we have a wealth of experience, we can assure you that the work we do is thoughtful and tailored to your needs. When you work with our team, you’re receiving some of the best care possible.

We’re Flexible!

We are available 24/7 so that you don’t have to be. Are going on vacation and need some time to yourself but are worried about business calls? We have it handled! We can also serve 20+ languages in the global market. This is thanks to our global market. Not only do we have knowledge in multiple areas, but we also have call centers in multiple areas! A variety of locations also helps provide you with better service as you can have more location flexibility at your disposal.

Not only will you have more languages available to help provide your customers with expert support, but you’ll also have the expertise of people all around the globe. Want to expand to China and establish your brand in their market? It’ll be hard without knowing the language yourself. It’ll be costly and complicated to go there yourself, too. Your solution? Our services! We can help you increase your knowledge, connections, and expertise.

Today’s digital world calls for an expansion into the global market. With the ever-increasing importance of social media to the market, it is crucial for you to be able to talk to people all over the world. What better way to get a foot in the global market than to have us help you? We have locations across several continents. Our call centers are everywhere from Asia to South America!

We Work for YOUR Goals!

Our goal is to make your outsourced call center with us a superior communication channel and a great helper for your business. Now you can focus on your core business with peace of mind and let Callnovo do its professional and high-quality job on the call center part. This will lead to greater customer satisfaction for you! Your customers will have great service and help from us. You can also focus more on other goals for yourself and your business instead of worrying about calls. It’s truly an investment. Time is money, after all, and instead of spending your time on customer service calls, you could have people specialized in that area taking care of it on your behalf. Think of all the opportunities! Additionally, we work for you. We ensure that we are providing you with high-quality service that meets your needs, not ours.

Our Strategy

Callnovo’s main strategy is offshore deployment and operation. For example, we provide Chinese Mandarin and Cantonese call center from China mainland, English call center from the Philippines, Spanish call center and French from South America, Vietnamese call center from Vietnam. Very importantly, we put lots of efforts on HR and staff training. We believe the competitiveness on call center cost can provide creative strategy and unique advantages to our clients’ businesses. Our multi-lingual one-stop call center solution can also help clients expand business outreach in the global market quickly and nimbly.

Callnovo at a Glance

Specialties

One-stop Multilingual Call Center, Chinese Call Center, China Virtual Assistant, English Call Center, Spanish Call Center, Customer Service Call Center, Inbound and Outbound Sales Call Center, Technical Support Call Center, Back Office Call Center

Services Provided

Inbound Customer Service, Outbound Customer Service, Live Web Chat, Inbound B2C Sales, Inbound B2B Sales, Outbound B2C Sales, Outbound B2B Sales, Market Survey and Lead Generation, Social Media, Back Office, Tech Support, Data Entry, Desktop Search

Languages

Chinese Mandarin, Chinese Cantonese, English, Spanish, Russian, Korean, Japanese, Filipino, French, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Thai, Portuguese, Khmer, Laos, Punjabi, Hmong, Hindi, Urdu, Punjabi, Ukrainian, German, Dutch, Hungarian, Italian, Czech, Greek, Hebrew, Romanian, Turkey, Swedish, Finnish, Arabic

Industry

Telecom, IT, Big Data, Insurance, Visa and Immigration, Travel, Hotel, E-Commerce, Consumer Electronics, Health Product, Airlines, Ticketing, Energy, Food, Real Estate, Luxury, Fashion and Education etc.

Highlights

One of the largest large-scale multi-location call centers in China Mandarin and Cantonese bilingual China call center Native English speaking call center from Philippines with most competitive rate | Home-based agents available for further discount One-stop multi-lingual call center

Contact

Email: [email protected]
Wechat ID: jackiehuaifeng
Skype ID: jackiehuaifeng
Or click here to fill out the FREE Quote Form

Key Benefits

One-Stop Solution, Outsourcing Call Center,Multi-Language, Cost-Effective, Friendly, Cloud-Platform

  • Minimum quantity of agents to start

    One agent
  • Compacny Type

    Privately Held
  • Cost

    Very Competitive Offshore Rate
  • Minimum Seat To Start

    1
  • Minimum terms of commitment

    Six months
  • Pricing Model

    All Inclusive Full Outsourcing, Staffing, Seat Leasing
  • Year Founded

    2000
  • Year Founded

    Phone, IVR, Email, Web, Social Media
  • Hours of Operations

    24 X 7
  • Company Size

    3500+agents
  • Quality

    Superior Service Quality. ISO90001 Certified
  • Numbers Of Seats

    3,500+

China Operation Location

13th Floor-Yueliang Mansion, 222 Yuexiu North Rd, Yuexiu District, Guangzhou, Guangdong, China 510050

Unit 607 Innovation Center 516 Baling Middle Road, Yueyang City, Hunan, China 414000

[email protected]
+86.17076583155
Wechat ID: jackiehuaifeng
Skype ID: jackiehuaifeng

Overseas Sales Office-Bponovo INC.(Toronto)

Unit V3022-3660 Midland Ave. Toronto ON M1V 0B8, Canada

[email protected]
+1 4164790416 ext.8011

Fax

North America Toll-Free: 1-866-300-2078

Technical Support: [email protected]
Empolyment: [email protected]