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Overview

Callnovo is a leading outsourced contact center (call center) service provider specializing in customer services and technical support. We provide multilingual call center outsourced operation and omni-channel contact center and CRM technology solution. We provide professional, flexible and customized call center solutions to small and large international companies.

With more than 15 years experience in many different industries and ability to serve 35 languages in the global market, our goal is to build your outsourced call center with us a superior communication channel and a great service team for your business. Now you can focus on your core business with peace of mind and let Callnovo does professional and high-quality job on the call center part.

Callnovo’s main strategy is global deployment and operation. For example, we provide Chinese Mandarin and Cantonese call center from China mainland, English call center from Philippines, Spanish call center and French from South America, Vietnamese call center from Vietnam. Very importantly, we put lots of efforts on HR and staff training. We believe the competitiveness on call center cost can provide creative strategy and unique advantages to our clients businesses. Our multi-lingual one-stop call center solution can also help clients expand business outreach in the global market quickly and nimbly.

We’re Professional!

We are professional. With 15+ years of experience in many different industries, we know how to get the job done. From fashion to real estate to e-Commerce, we have it all! We have a team with a vast amount of knowledge and amazing customer service skills! We will handle all of your calls other communications in a professional manner while ensuring that every customer receives friendly and knowledgeable help. Every service we offer is of the highest quality. And because we have a wealth of experience, we can assure you that the work we do is thoughtful and tailored to your needs. When your brand works with our team, you’re receiving the best care possible.

We’re Flexible!

We are available 24/7/365 so that you don’t have to be. We can also serve 35 languages in the global market. This is thanks to our global deployment strategy. We can also arrange agents working on a customized schedule to match your business needs.

Today’s digital world calls for an expansion into the global market. With the ever-increasing importance of social media to the market, it is crucial for you to be able to talk to people all over the world through any channel. Multiple Communication channel strategy is essential to all businesses. Get a foot in the global market with our state-of-the-art CRM platform. We have contact center technology advantage and contact center locations across several continents. Our contact centers are everywhere from Asia to Africa to Europe to South America!

We Work for Your Goals!

Our goal is to make your outsourced call center with us a superior communication channel and a great team for your business. Now you can focus on your core business with peace of mind and let Callnovo do its professional and high-quality job on the call center part. This will lead to greater customer satisfaction for you! Your customers will have great service and help from us. You can also focus more on other goals for yourself and your business instead of worrying about calls. It’s truly an investment. Time is money, after all, and instead of spending your time on customer service calls, you could have people specialized in that area taking care of it on your behalf. Think of all the opportunities! Additionally, we work for you. We ensure that we are providing you with high-quality service that meets your needs, not ours.

Our Strategy

Callnovo’s main strategy is global deployment and operation. For example, we provide Chinese Mandarin and Cantonese call center from China mainland, English call center from the Philippines, Spanish call center and French from South America, Vietnamese call center from Vietnam. Very importantly, we put lots of efforts on HR and staff training. We believe the competitiveness on call center cost can provide creative strategy and unique advantages to our clients’ businesses. Our multi-lingual one-stop call center solution can also help clients expand business outreach in the global market quickly and nimbly.

Callnovo at a Glance

Specialties

One-stop Multilingual Call Center, Chinese Call Center, China Virtual Assistant, English Call Center, Spanish Call Center, Customer Service Call Center, Inbound and Outbound Sales Call Center, Technical Support Call Center, Back Office Call Center

Services Provided

Inbound Customer Service, Outbound Customer Service, Live Web Chat, Inbound B2C Sales, Inbound B2B Sales, Outbound B2C Sales, Outbound B2B Sales, Market Survey and Lead Generation, Social Media, Back Office, Tech Support, Data Entry, Desktop Search

Languages

Chinese Mandarin, Chinese Cantonese, English, Spanish, Russian, Korean, Japanese, Filipino, French, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Thai, Portuguese, Khmer, Laos, Punjabi, Hmong, Hindi, Urdu, Punjabi, Ukrainian, German, Dutch, Hungarian, Italian, Czech, Greek, Hebrew, Romanian, Turkey, Swedish, Finnish, Arabic

Industry

Telecom, IT, Big Data, Insurance, Visa and Immigration, Travel, Hotel, E-Commerce, Consumer Electronics, Health Product, Airlines, Ticketing, Energy, Food, Real Estate, Luxury, Fashion and Education etc.

Highlights

One of the largest large-scale multi-location call centers in China Mandarin and Cantonese bilingual China call center Native English speaking call center from Philippines with most competitive rate | Home-based agents available for further discount One-stop multi-lingual call center

Contact

Email: info@callnovo.com
Wechat ID: 15973022030
Skype ID: jackiehuaifeng
Or click here to fill out the FREE Quote Form

Key Benefits

One-Stop Solution，Outsourced Call Center，Multi-Language，Cost-Effective, Friendly，Cloud-Platform

  • Minimum terms of commitment

    Six months

  • Pricing Model

    All Inclusive Full Outsourcing, Staffing, Seat Leasing

  • Year Founded

    2004

  • Service Channel

    Phone, SMS, Email, Web, Social Media

  • Hours of Operations

    24/7/365

  • Company Locations

    10+

  • Quality

    Superior Service Quality. ISO90001 Certified

  • Numbers Of Agents

    900+

  • Minimum quantity of agents to start

    One agent

  • Company Type

    Privately Held

  • Cost

    Very Competitive Offshore Rate

  • Minimum Seat To Start

    1

China Operation Location

13th Floor-Yueliang Mansion, 222 Yuexiu North Rd, Yuexiu District, Guangzhou, Guangdong, China 510050

Room 1802, Shen Lan Shi Dai Building, Baling Middle Road, Yueyanglou District, Yueyang City, Hunan Province, China 414000

info@callnovo.com
Tollfree#: 4000-432-360
Wechat ID: 15973022030
Skype ID: jackiehuaifeng

Overseas Office-Bponovo Inc.(Toronto)

Unit 3022-3660 Midland Ave. Toronto ON M1V 0B8, Canada

denise.chan@callnovo.com
+1 4164790416 ext.8011

Fax

North America Toll-Free: 1-866-300-2078

Technical Support: peter.wang@callnovo.ca
Empolyment: hr@callnovo.com

Now is the time to successfully improve your brand's customer service experience; take action today to maximize on your long-term market benefits!

Free Quote