Category call center tips

Outsourcing is not a luxury meant solely for elite companies – today it’s easier than ever to leverage this strategy like a pro. In our age of high-tech communication, anything from IT support to payroll to sales can be handled…

In an age where the average service provider or freelancer flings out acronyms at confusing speed, it can be hard to keep track of what they all mean. CSAT is short for customer satisfaction and this measurement system is particularly…

The success of a Call Centre lies in the relentless effort and exceptional performance of the agent, team, the department, and the company as a whole. The primary aim of a call center should be to quantify and evaluate the…

Even though reputable call centers have systems or equipment for supervisors to manage and control the performance simultaneously, there are still areas that need human interaction. There are areas like screening new hires, training, calibration, and even motivating. In every…