Why Choose Callnovo’s HIPAA Compliant Call Center?
Safe and Reliable Medical Customer Service Outsourcing Solution
Common Medical Customer Service Use Cases
Appointment Scheduling
Assist with clinical appointments and inquiries through online chat support and email.
Appointment Reminders
Send pre-appointment notifications and offer rescheduling assistance via SMS, email, and phone support.
Product Support
Provide product troubleshooting and technical assistance through online chat support and email.
Answering Service
Manage incoming calls and coordinate medical service processes via phone support and online chat.
Office Admin
Handle staff scheduling and recruitment management via email and phone support.
Medical Translation and Interpretation
Offer language interpretation and document translation services through telephone interpretation and video conferencing.
Can’t find the service scenario your medical institution is planning to outsource? Please inquire via Callnovo’s business team.
From Medical Information Security to HIPAA Compliance
Ensuring Protection of Medical Information in a HIPAA Compliant Call Center
The Health Insurance Portability and Accountability Act (HIPAA) safeguards an individual’s health information, referred to as “Protected Health Information” (PHI). PHI encompasses various aspects of an individual’s health, including past, present, or future physical or mental conditions, diagnoses, treatments, and personal details. It can be present in diverse forms, such as documents, voicemails, emails, faxes, or verbal exchanges.
If certain information, even without explicit identification, allows someone to deduce a patient’s identity, it falls under PHI. This includes the patient’s name, dates like birth or treatment, contact details, social security numbers, medical record identifiers, photos, fingerprints, voice prints, or any unique identifying numbers.
In today’s global healthcare landscape, numerous institutions, ranging from hospitals to clinics, opt to outsource service processes to customer service call centers. It is imperative for these institutions to choose a global outsourcing provider compliant with HIPAA regulations.
At Callnovo, we prioritize the protection of PHI and maintain rigorous adherence to HIPAA standards, ensuring the confidentiality and security of medical information.
If certain information, even without explicit identification, allows someone to deduce a patient’s identity, it falls under PHI. This includes the patient’s name, dates like birth or treatment, contact details, social security numbers, medical record identifiers, photos, fingerprints, voice prints, or any unique identifying numbers.
In today’s global healthcare landscape, numerous institutions, ranging from hospitals to clinics, opt to outsource service processes to customer service call centers. It is imperative for these institutions to choose a global outsourcing provider compliant with HIPAA regulations.
At Callnovo, we prioritize the protection of PHI and maintain rigorous adherence to HIPAA standards, ensuring the confidentiality and security of medical information.
Why choose Callnovo?Making every service a pleasant brand experience for customers.
Global Language Support
Access native-level language assistance in over 65 languages for seamless communication.
Dedicated Account Management
Receive personalized project management assistance from our attentive account managers.
Omni-Channel Service
Utilize multiple communication channels for effective problem-solving and increased customer satisfaction.
Global Operations Centers
Benefit from our 16+ overseas centers, providing 24/7 service without time zone constraints.
Custom CRM System
Enjoy efficient project management and service tracking through our proprietary CRM platform, HeroDash.
Flexible Scheduling
Tailor service schedules to peak and off-peak seasons, optimizing resource utilization and cost efficiency.
The Choice of Many Brands for Medical Customer Service Outsourcing
