You can contact us through our website or directly send an email to our business mailbox (info@callnovo.com)
We have multiple global operation centers, with teams spread across all major continents.
Of course, we provide highly customized services to meet your specific needs for cross-border business.
Yes, we not only provide customer service but also offer technical support, virtual assistant, content review, and various other services.
We value the security of customer data and adhere to HIPAA and GDPR standards, adopting multiple encryption and security measures to protect data.
Yes, our services are highly flexible and can be adjusted according to your needs.
To protect the rights and interests of both parties, we will sign a service agreement with customers.
Our prices vary depending on the content and scope of services. For specific information, please contact us.
We offer trial services. You can contact us for details.
We provide 24/7 round-the-clock customer service.
We appoint a dedicated Customer Success Manager to coordinate and supervise the training, ensuring that customer service personnel have high-quality service capabilities.
Of course, we can provide customized reports and analysis according to your needs.
We support various communication methods such as phone, email, social media, SMS, online chat, and more.
Yes, you can terminate the service at any time in accordance with the contract terms.
We have a dedicated complaint handling mechanism to ensure that customer issues are resolved promptly.
You can choose the most suitable customer service team location based on your business needs.
Yes, we support both long-term and short-term projects.
We have a strict quality monitoring system and technical means to ensure the provision of high-quality customer service.
We support a variety of popular CRM systems, such as Salesforce, Zendesk, etc. We also provide our powerful self-developed HeroDash.
Yes, we have a professional technical team to provide you with APIs and other technical support to ensure smooth integration.
We adopt multiple security mechanisms such as SSL encryption and two-way authentication to ensure the security of data transmission.
The specific time depends on the specific requirements, but we always strive to provide customers with fast and efficient integration services.
We assess the skills of customer service representatives in all aspects through entry skill tests, later long-term regular exams, simulated customer service scenarios, and actual performance.
The non-qualified customer service representative will be replaced and retrained to ensure that they can meet the service standards.
New customer service representatives will undergo language testing, skill testing, basic training, professional training, and practical simulation to ensure they have high-quality service capabilities.
Yes, we update the training content regularly based on market changes and updates to customer knowledge content.
Answer: We provide various learning opportunities for customer service representatives, including online learning platforms, internal training, and industry seminars.
We have strict operational indicators and monitoring mechanisms to ensure that customer service representatives can respond quickly to customer needs.
We make personnel adjustments in advance based on data analysis and forecasting to ensure service quality during peak periods.
Yes, we have established clear operational rules and behavior guidelines for global customer service representatives to ensure the professionalism and friendliness of the service.
We highly value customer feedback, each piece of feedback is recorded and analyzed to continuously optimize our service.
We have backup hardware and network facilities, as well as emergency response plans, to ensure the continuity and stability of the service.
We focus on several key indicators, such as response time, resolution rate, customer satisfaction, etc., to ensure service quality.
Yes, our operations team will communicate with you in depth to ensure that the service can meet your specific requirements.
We follow strict information security policies and procedures and use advanced technical means to ensure the security of information.
We have a dedicated Customer Success team and processes to ensure that problems can be quickly and effectively resolved.
Yes, we assign a Customer Success Manager to be responsible for long-term, stable, and high-quality comprehensive operations.
Of course, we can provide regular service reports and analysis according to your needs.