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Introduction to Callnovo Contact Center Services
Callnovo Contact Center stands as a beacon of excellence in the realm of global customer service outsourcing.
Founded in 2004, with headquarters in Toronto, Canada, and Shenzhen, China, we operate 16+ centers worldwide, boasting a workforce of nearly 1,800 dedicated customer service representatives proficient in over 65 languages.
Our proprietary HeroDash cloud platform, equipped with advanced AI capabilities, revolutionizes customer service management for enterprises worldwide.
Founded in 2004, with headquarters in Toronto, Canada, and Shenzhen, China, we operate 16+ centers worldwide, boasting a workforce of nearly 1,800 dedicated customer service representatives proficient in over 65 languages.
Our proprietary HeroDash cloud platform, equipped with advanced AI capabilities, revolutionizes customer service management for enterprises worldwide.
About Callnovo
Vision, Mission, Values
Development History
3 Reasons to Choose Callnovo for Global Customer Service Outsourcing tailored to Enterprises Expanding Overseas
Supports 65+ Global Service Languages
Callnovo supports over 65 native languages including English, Spanish, Russian, Korean, Japanese, French, Vietnamese, Indonesian, Malay, Thai, Portuguese, German, Dutch, Italian, and others. It covers over 250 countries and regions, serving a population of 5 billion and more.
Professional 1-to-1 Service from Account Managers
From business negotiations and technical integration to long-term successful operational management, the Callnovo’s team provides full-process, efficient, and thoughtful service for brand owners.
Global CRM Cloud Communication Technology
Callnovo has independently developed an omni-channel cloud communication platform and CRM customer relationship management system. It integrates toll-free phone numbers from over 120 countries, two-way SMS numbers, email, Facebook, Amazon, Shopify, and other remote attendance, quality control, management, learning, and evaluation integrated SaaS platforms.
Key Information at a Glance
One-Stop Solution，
Multi-Language，Cost-Effective, Friendly
Multi-Language，Cost-Effective, Friendly
Minimum Terms of Commitment
6 months
Hours Operations
24/7 service across 16+ global centers
MOQ of Agents to Start
1 agent
Service
All Inclusive Full Outsourcing, Staffing, Seat Leasing
Global Operations Centers
16+
Company Type
Privately Held
Year of Company Foundation
2004
Quality Management
ISO90001 Certified, HIPAA Certified
Cost
Low-cost, cost-effective global solutions
Service Channels
Phone, SMS, Email, Online Chat, Social Media
Employee
1800+
Payment Currency
USD, RMB; Bank transfer, Telegraphic transfer, Paypal, etc.
65+ LanguagesSingle language, bilingual, and trilingual service and talent options are available.
Our language offerings span a vast spectrum, catering to diverse markets worldwide, including North America, Western Europe, Asia-Pacific, Nordic, Eastern Europe, Middle East, Latin America, and Africa. Whether single-language or multilingual support, we tailor solutions to meet every client’s unique needs.
North America: English, French, Spanish, Mandarin, Cantonese, Russian, Korean, etc.
Western Europe: English, Spanish, French, German, Italian, Portuguese, Dutch, etc.
Asia-Pacific: Mandarin, Cantonese, English, Japanese, Korean, Thai, Mongolian, Malay, Vietnamese, Lao, Khmer, Burmese, Hindi, etc.
Nordic: Finnish, Swedish, Norwegian, Danish, etc.
Eastern Europe: Polish, Greek, Romanian, Turkish, Russian, Bulgarian, Hungarian, Serbian, Czech, etc.
Middle East: Arabic, English, etc.
Latin America: Spanish, Portuguese, French, Creole, etc.
Africa: English, French, Swahili, etc.
North America: English, French, Spanish, Mandarin, Cantonese, Russian, Korean, etc.
Western Europe: English, Spanish, French, German, Italian, Portuguese, Dutch, etc.
Asia-Pacific: Mandarin, Cantonese, English, Japanese, Korean, Thai, Mongolian, Malay, Vietnamese, Lao, Khmer, Burmese, Hindi, etc.
Nordic: Finnish, Swedish, Norwegian, Danish, etc.
Eastern Europe: Polish, Greek, Romanian, Turkish, Russian, Bulgarian, Hungarian, Serbian, Czech, etc.
Middle East: Arabic, English, etc.
Latin America: Spanish, Portuguese, French, Creole, etc.
Africa: English, French, Swahili, etc.
