for Global Market Expansion
An exceptional multilingual and omnichannel customer service experience that surpasses customer expectations and continuously improves customer satisfaction is a long-term strategic way for brands to succeed; Callnovo extremely values your customers and is delightedly committed to providing your customers personalized customer service solutions that guarantee wonderful customer satisfaction experiences that would give your business a strong competitive edge in the global market.
If your business or corporation would be looking for an exemplary customer service call center provider that successfully provides omnichannel customer service throughout all communication and telecom channels (i.e telephone, SMS messaging, e-mail, live web chat, and social media) with global coverage and multilingual capability, then Callnovo is most definitely your preferred choice; with experience in more than 40 industries – as well as more than 16 years of outsourced customer service system experience – our client success manager is 100% committed and guaranteed to take care of all customer service responsibilities as well as each detail of the entire process of customer service system operations — including: the obtaining of client toll-free 1–800 numbers, the designing and recording of IVRs, the configuration of all telephone systems and CRM settings, the recruitment, interview, testing, and training of all customer service representatives (CSRs), quality assurance, communications, follow-ups, operation feedback, the organization of meetings, recording and monitoring — plus so much more. In addition to the above, Callnovo’s information technology (IT) team uses leading cloud communication and CRM platforms to cater to all brands’ specific requirements; likewise the IT team handles ticket management, phone recordings, SMS messaging, social media, Amazon Sellers, and Shopify Sellers, as well as advanced reporting and other functions in one perfectly integrated platform.
Our global multilingual customer service team provides SME and Fortune 500 companies in various industries complete coverage 24/7/365 in 10 key locations throughout the world and in over 35 native languages – including, but not limited to, the following languages: English, Spanish, Mandarin / Cantonese, French, Portuguese, German, Russian, Turkish, Arabic, Indonesian, Vietnamese, Japanese, Korean, Malay, and African Swahili – all so that businesses and corporations can successfully expand their global market opportunities; furthermore, our global coverage successfully reaches 5 billion people worldwide – without locational limits nor time restrictions. We likewise not only arrange highly flexible CSR shift scheduling plans to meet your actual needs – but, we are also proud to be able to customize our global customer service and CRM solutions for every company’s needs regardless of your demographical reach or various verticals.
Cost optimization is an extremely important common goal for both your business / corporation and for ours – so, we guarantee an improved global customer service operation experience from a managerial and contact center technology perspective to achieve maximum cost reduction, improving our clients’ service efficiency; for large projects, we use the contact center industry’s most advanced Workforce Resource Management (WFM) software to manage the complex dynamics of the call center team. Callnovo’s customer service management team always makes it their top priority to provide clients the profitable benefits of working with a cost-efficient contact center; we know how to successfully turn customer complaints into huge business growth opportunities, guaranteeing positive five-star reviews as we regularly analyze operational data to obtain even more valuable opportunities that increase corporate profits and boost sales revenue.
Our outstanding global customer service outsourcing process strategy successfully generates strong brand value for every company; Callnovo’s honorable 16+ years’ experience in global customer service outsourcing management and contact center technology has generously brought us global clients in various industries (such industries as: travel, consumer electronics, government visas, cross-border e-commerce, medical equipment, security, education, transportation, machinery, chemical, gaming, etcetera) who have already awarded us and have spoken highly of our business.
Inbound Global Customer Service via an Outsourced Customer Call Center
Inbound global customer service via the means of an outsourced customer contact center entails providing global customer service system operations after having received consumer requests via the various communication and telecom channels that are available (i.e. phone calls, SMS messaging, live web chat with integrated conversational AI, e-mail, and social media); this includes pre-sales inquiries – such as: business consulting and product / service inquiries) and also includes during-sales and post-sales inquiries – such as: package inquiries, parts checking, troubleshooting, product replacements and returns, account issues, billing issues, and technical support. Customer service representatives usually utilize customer relationship management (CRM) systems or client backends to obtain customer order or account information so that they may communicate with customers to successfully solve their problems.
Outbound Global Customer Service via an Outsourced Customer Call Center
Outbound global customer service via the means of an outsourced customer contact center usually proposes the initiative to proactively contact customers from within the enterprise, which is a vital part of the customer contact center service process for some business operations; validating order information, confirming delivery addresses, satisfaction surveys, follow-ups, repair reservations, dealer dispatching, product recalls, upsells, etcetera are all within the responsibility of outbound customer service representatives.
Callnovo Contact Center's Popular Service Features
- Amazon Seller Customer Service Operations
- AliExpress Seller Customer Service Operations
- Ebay Seller Customer Service Operations
- Shopify Customer Service Operations
- Lazada Customer Service Operations
- Walmart.com Customer Service Operations
- Welcome Calls
- Account / Payment Information Updating
- Cancellation / Re-activation / Retention
- Complaints and Issues Resolution
- Account Top Up
- Refund Management
- Billing Inquiries
- E-Commerce Website Listing Management
- Real Estate Virtual Assistance
- Visa Information Helpline
- Airline Information and Ticket Booking
- Hotel Booking
- Dealer Locating
- Product Repair and Exchange Inquiries
- Customer Satisfaction Surveying
- Shipping Status Inquiries
- Plan Change Service
Various Customer Service Outsourcing Cases
(Confidentiality agreements with some of our clients prohibit us from providing a complete list.)