Outsourced technical support call center is a requirement for any company that sells, leases, or maintains equipment or software. However, the resources necessary to operate a full technical support contact center are often costly. The cost of employee salaries and benefits, the facility and utilities needed, and the equipment required can quickly spiral out of control. This is why outsourced technical support has become so popular. Callnovo offers full technical support for businesses in any industry and of any size. Whether it’s a few decided agents or a team of professionals, we are here to assist you.
(Confidentiality agreements with some of our clients prohibit us from providing a complete list.)
What makes Callnovo a leading global customer service outsourcing partner? The Perfect Blend of Quality People and Cutting-edge Technology
Passionate Client Success Manager guides client through the initial implementation process into the future ongoing long-term high quality customer experience operation success in all languages globally
We screens out qualified talents, guides client through the training and pre-launch assessment, then consistently monitors CSAT, Client monthly review, agent attandance, KPI, as well as team spirit etc.
1 FTE minimum team size; Fast deployment on service team and contact center techonlogy globally; Supporting client scaling up and scaling down quickly
At a fraction of cost of client in-house hiring, Callnovo as a one-stop provider to handles client global customer service needs with native or near-native speakers, as well as home-grown state-of-the-art technology
From onboarding process to the future daily operations, Callnovo makes customer service outsourcing Simple and Relaxing!
Through a global optimized deployment solution of qualified talents, cutting-edge technology, and 16-years proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively