Outsourced technical support call center is a requirement for any company that sells, leases, or maintains equipment or software. However, the resources necessary to operate a full technical support contact center are often costly. The cost of employee salaries and benefits, the facility and utilities needed, and the equipment required can quickly spiral out of control. This is why outsourced technical support has become so popular. Callnovo offers full technical support for businesses in any industry and of any size. Whether it’s a few decided agents or a team of professionals, we are here to assist you.
(Confidentiality agreements with some of our clients prohibit us from providing a complete list.)
What makes Callnovo a leading global customer service outsourcing partner? The Perfect Blend of Quality People and Cutting-edge Technology
Passionate Client Success Manager guides client through the initial implementation process into the future ongoing long-term high quality customer experience operation success in all languages globally
We screens out qualified talents, guides client through the training and pre-launch assessment, then consistently monitors CSAT, Client monthly review, agent attandance, KPI, as well as team spirit etc.
1 FTE minimum team size; Fast deployment on service team and contact center techonlogy globally; Supporting client scaling up and scaling down quickly
At a fraction of cost of client in-house hiring, Callnovo as a one-stop provider to handles client global customer service needs with native or near-native speakers, as well as home-grown state-of-the-art technology
From onboarding process to the future daily operations, Callnovo makes customer service outsourcing Simple and Relaxing!
Request for a Quote
Full out our web quote form or communicate with our team directly about your needs
Callnovo Customize solution
Callnovo business team will customize an outsourced operation stragety and technology solution for your current size and needs, and will quote the price to you
We Build Your Team
Callnovo HR departement will start to match candidates in your field from our candidates pool. We will assess candidates language skills and service skills.
Connect Technology Solution
Callnovo IT department will start to customzie CRM and implement contact channel inter-connection, as well as other integration work if needed
Training and Onboarding
Client Success Manager will be focused and fully involve through out this most important step. We will closely communicate the monitor each single details to ensure the success
Go-Live and Expanding
Callnovo outsourced team begins to work just like a genuune extension of your in-house contact center team, providing world-class CX functions to assit your company grow.
Through a global optimized deployment solution of qualified talents, cutting-edge technology, and 16-years proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively