HIPAA Compliant Call Center

Callnovo HIPAA Compliant Call Center

Callnovo HIPAA Compliant Call Center

Any tool that helps patients easily communicate with their healthcare providers is an asset. This is why call centers are valuable in the healthcare space. However, healthcare businesses have to consider the HIPAA implications of adopting new communication methods.

When a provider uses a medical call center it must be a HIPAA compliant call center.

What is a Medical Call Center?

There are several functions that healthcare providers use a call center for. They may be used as medical answering services, personnel management, employee training, or appointment scheduling.

Medical Answering Service

Medical Answering Service

Healthcare call centers should be capable of taking precise messages, call screening, and online access to listen to messages.

Personnel Management

Personnel Management

Call centers can also be used to streamline personnel scheduling and management. A web-based scheduler allows healthcare organizations to easily manage staff schedules.

Confidential Messaging

Confidential Messaging

In a healthcare setting, the staff is generally moving from one place to the next. This makes communication between staff members difficult. Implementing HIPAA compliant email and texts allow staff members to communicate and collaborate easily.

Employee Training

Employee Training

Since healthcare staff can have differing schedules, it can be difficult to find a time for staff training that works for everyone. Having the ability to train employees virtually is a great asset that every healthcare organization should utilize. Staff members must be trained on HIPAA, the organization’s policies and procedures, and how to use call center features in a HIPAA compliant manner.

Patient Appointment Scheduling

Patient Appointment Scheduling

Patients often look to online scheduling for appointments, allowing them to choose an appointment time that best suits their schedule. Online scheduling is a reliable way for patients to schedule, change, and cancel appointments.

Patient Appointment Reminders

Patient Appointment Reminders

Healthcare organizations can waste a lot of time reminding patients of their appointments. A healthcare call center can save the organization a lot of time and money by automating the process. Many HIPAA compliant call centers allow for automated or live agent appointment reminders.

web-chat

Web Chat

Patient care can be improved with live web chats. Patients can ask questions in between appointments, and receive quick responses. A HIPAA compliant call center offers secure messaging between patients and healthcare organizations.

Choosing a HIPAA Compliant Medical Call Center

A medical call center is considered a business associate under HIPAA. Before choosing a call center to work with, healthcare organizations must ensure that they are HIPAA compliant. HIPAA compliant call centers have safeguards in place to secure PHI and will sign a business associate agreement (BAA).

Contributed By Compliancy Group

Need assistance with HIPAA compliance? Compliancy Group can help! They help you achieve HIPAA compliance with Compliance Coaches® guiding you through the entire process. Find out more about the HIPAA Seal of Compliance® and Compliancy Group. Get HIPAA compliant today!